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October 2024 by dan laing
Absolutely horrendous service.
Chrome cabinets refuses to stand by their guarantee of craftsmanship. For 4 and a half months we have been trying to get them to correct the newel post they installed, due to it being slanted, and all they do is ghost us. Any manager is impossible to get a hold of and will never call back, any repair person is impossible to get a hold of and will never call back and the front desk attendant always has an excuse as to why no one is available at the moment. No matter how much we try, we cannot get the problem corrected because crown cabinets refuses to be a stand-up company. As far as I'm concerned, they are a bunch of crooks.
Just to respond to the response below about my review being completely misleading, my review is 100% accurate. We tried in every way to get a hold of management at Crown cabinets, including going there not once, but twice, and we called repeatedly, left messages, spoke to the receptionist, and left emails. In all cases you had our information. You had our email address, we left our phone numbers, and our names and address which you had in your file. There was never an issue in getting a hold of us. This went on for a period of over 4 months. Over 4 months! We were finally contacted and the repair person came out within one week of me finally posting this negative review. There is no other reason that the repair person came out to my house other than the negative review being posted. I will say that the repair job was quick and the repair was well done. However, don't for a second think that I am lying or misleading in any way shape or form. Yes, the problem with the work done was due to the house shifting, that is obvious. In your industry of woodwork, that is commonplace, as is the corrections needed after the fact. I stand by what I said 100%, as you should stand by what happened instead of trying to weasel your way out of it by making me look like a liar. I am no liar.
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September 2023 by James James
Very professional company. They were able to supply us with a quote online very quickly, compaired to other companies. Technicians who did the install were professional with excellent attention to detail.
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June 2023 by Corina King
Fantastic service. They were very helpful with our needs and the customer service was top notch. The final product was exactly what we were looking for.
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March 2023 by BBlue Bbeetle
Changed the price after the inital quote and we paid more for our fireplace install. In addition, when called to repair work, no reply/callback. Said they'd "fit us in" when they are "in the area." Even with follow up emails, still dismissing us. This is a terrible company with terrible customer service. But it doesn't matter. They get away with it because there are no consequences. Hire anyone else.
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December 2022 by Kathryn Brown
This company offers a quality product - the installers were top-notch. BUT the customer service from the salespeople is horrible! No communication regarding the finishing tiles and mantel. I realized we would have to wait until the tiles came in (they were on back order) but we were not called when they did arrive. We are very happy with the fireplace but had to keep pestering them about when the tiling would be done. That being said, MARIO and DANNY saved the day! They were called in last-minute (by Crown) and their work is just gorgeous! Absolute perfection and now I’m happy. I’ll definitely call Mario again if I ever need tiling done - he and Danny get ⭐️⭐️⭐️⭐️⭐️
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April 2022 by Gerry Young
Great service! Only place to buy Napoleon BBQs.
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November 2021 by George Groves
Great service.
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November 2021 by Mark Baker
I had an opportunity to speak with the owner today on something non-related to the services they offer. He was very respectful, polite and easy to get along with. The impression he left was so good that I will be sure to look to Crown Cabinets & Fireplaces when in need
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July 2021 by bcha8186
The worst customer service I have ever received. The salesperson I am dealing with will not return my calls or the messages I left with the receptionist. I was told to tear out the old fireplace tile and to extent the hurt which I did. I have a wedding coming up in Aug and my house is a mess. Called again today and asked for the manager to call me and guess what, he is ignoring me. I just need to know what is going on.
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April 2021 by Private User
Great quality product and good installation but the customer service was so poor and the communication was even worse. Went with them for the quality however dealing with them just isn’t worth the headache. Delays happen which is understandable however the way they deal with it is unacceptable. Never giving updates unless you chase them up and even then they stall to buy time rather than being upfront. I only recommend dealing with this company if you have a lot of time on your hands to spend making sure they hold up their end of the work. Going elsewhere for my new flooring fireplaces and custom built ins.
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April 2021 by Michelle D.
Great quality product and the employee who installed was fantastic (hence the two stars or it would have been 0)however the communication skills have me taking my further projects elsewhere. Ive been planning to refloor my entire house and staircases, as well as get a new fireplace and custom built ins with them. However I've had so much trouble getting my countertops I don't feel comfortable trusting them with the larger jobs in my home. Delays happen which is totally understandable however they wouldn't communicate delays until I reached out to them. Also gave me install days twice and never showed Until I chased them up. The quality is great but I only recommend dealing with them if you have a lot of time on your hands to make sure things get done.
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April 2021 by Private User
Great quality product and good installation but the customer service was so poor and the communication was even worse. Went with them for the quality however dealing with them just isn’t worth the headache. Delays happen which is understandable however the way they deal with it is unacceptable. Never giving updates unless you chase them up and even then they stall to buy time rather than being upfront. I only recommend dealing with this company if you have a lot of time on your hands to spend making sure they hold up their end of the work. Going elsewhere for my new flooring fireplaces and custom built ins.
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November 2020 by Louis Walsh
Excellent staff. Knowledgable and very willing to help. You are never rushed
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November 2020 by Harold Kelly
The planning, the installation at various stages of our project was OUTSTANDING! I highly recommend this team for any job they execute.
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September 2020 by Brandon D
Wow! Crown cabinets really blew everything out of the water on my new home. They installed all my cabinets and fire place and railing. The quality of their work and material is superior to experiences I've had in the past. Price was also great.Great service from Don, Jordan and Janine. I really have faith in you guys and your company.Thank you so much, best decision I've madeServices: Custom cabinet design & installation