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August 2024 by Jewel Mac
We recently had our Sprinter Van serviced at this City Tire location in St John’s NL: Oil change and tire rotation.
Top shelf service. Excellent and conscientious staff. They explained everything thoroughly and even gave us some recommendations for our time in their province.
We highly recommend! Thanks City Tire!
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July 2024 by Dave Bussey
Great garage to have any type of work done on your vehicle. I recently had brakes, tires, air conditioning and steering replaced and/or repaired. I was kept well informed and the everything was completed professionally and honestly. Highly recommended.
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June 2024 by SHIVAM GARG
I wish I had a -5 star option to give to this place. Cancelled my appointment and gave it to someone else without any notification. I show up in morning and they say we will have to rebook you. Total wastage of time.
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June 2024 by Tyler Caines
Absolutely worst customer service ever. Kelly specifically was very unprofessional and rude q
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May 2024 by Sweetpea
Was able to get our vehicle in the week after calling which was great.
However we were charged 3.5 hours to replace a flex pipe (we have a friend that had to have theirs taken off, repaired and put back on and all that took less then 1 hour at a different garage.. again ours was just a straight swap out). According to Google replacing a flex pipe should only take an experienced technician up to 1 hour.
We were also charged 2.5 hours to replace rear brakes and rotars (again much longer then it should take for an experienced technician).
They were unable to do the front brakes and rotars due to a seized lug nut. I thought garages were supposed to be equipped to deal with that sort of thing.
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May 2024 by Connie Fillier
Have been going to City Tire for years but have never taken the time to give them a review. I really think that it's important to recognize when a business gives superior service and are very consistent. Kelly and Jennifer are always so accomodating and friendly, they go above and beyond each and every time I go there for my vehicle servicing; tire changes, brake servicing, etc., and the service techs are always really professional and have my car in/out within no time.
Always a pleasure to visit this location, I would highly recommend them!!!!
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May 2024 by Tasin Tahmid Dhrubo
Went there for the vehicles inspection.
They did a great job and quoted 2000$ to fix lights alignments and sway bar link this type of things
Fixed all these in a different garage and paid only 1300 with the inspection slip.
So think twice before you go to this store.
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April 2024 by Oiled Bird
just another big box rip off. it's hit or miss as usual but they'll take your money! go elsewhere
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February 2024 by Greg West
I would highly recommend City Tire & Auto on Kenmout Road.The Management & staff are knowledgeable & friendly and they will make every effort to get your vehicle in for servicing & back on the road in a timely fashion. Support local businesses.G. West - St.John's
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January 2024 by Flor Fernandez
I brought my car in to get my wiper blade motor replaced, exhausted looked at and my breaks done. When I was emailed a quote I was expecting the price they quoted. They did do a mistake on one of the rotor quotes but that was fine it had to be fixed. When I got my car back I noticed one big crack in my windshiled and another small one under it. I did call in to speak to the manager and she called me back and said that those cracks were already there. I know deep down in my heart and soul my windshiled was not cracked. I drove my car to this place Monday morning and the cracks are right in front of the driver side. I know 100000% they were not there. The managers texted me pictures of the cracks but how do I know they were not taken after it was broken. They manager said they had a video of the cracks but from the conversation we had they were not taking responsibility. I was extremely upset that a family memeber referred me to this place and said how good you were and when I left there today I felt that I was delusional and the windshiled was already broken. I have my car since 2015 and I know ever ding crack on it and I will take it to my grave I know the winshield was broken while under your care. It's upsetting that no one can take responsibility these days for other people property. It's pretty bad for now on customers should be taking videos and pictures of their vehicle before bringing it in. After spending $1911.61 I did not need another bill for something i did not break.Also the mark up prices on parts is insane.UPDATE: you did show me a 21 second clip of the video of your mechanic waving someone over to show them the windshield and you said that those pictures were taken on "windshield inspection" that you supposely do. Why take pictures then and not before he started the work. Makes no sense. These inspections are done when someone asks for one for a inspection slip. Also why didn't you take pictures of my other dings on my car why just the windshield. You did my front and back break work too. FYI I got lots of messages from other mechanics and garages on Facebook after posting you on buyer beware and your prices are over priced. From other reviews I'm not the only one saying this. Also I asked for a policy about your "windshield inspection" and you didn't have an answer for that. Don't worry I will be going back to the garage I always go to and never had an issue. Have a good day!!! Merry Christmas.
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December 2023 by Larry Skinner
Great friendly staff that go the extra mile to find your part.Shuttle service was a bonus as well
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October 2023 by Mohammad Naim Khan
I don't write review but I have to write this one. I went for front wheel alignment, they gave me a list of services worth $2608 which has to be done before they can do my wheel alignment. I had to pay them $57.44 dollars "checking fee" to take my car home. I don't recommend this business to anyone.
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July 2023 by Eleron62 Elik
I asked for wheel alignment, I waited all week for the appoitment, in the end they took money from me for diagnostics, not for wheel alignment, arguing that it’s tedious to change parts in the suspension, but I came from another mechanic and they didn’t need to change something urgently to do the alignment . so I think it's more like a scam than a service. In the end, I just paid $57 for something I didn't ask for. I already know that soon these parts need to be changed, but this is not obligatory right now.
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July 2023 by Tyson Critch
Scam artists!! Avoid this location!!! 1st tried to sell me parts at a 250% mark up. They were not impressed that I called a parts store in front of them but I knew something was off. I drop my car and 20 min later get a call with a ridiculous 4.5 hour labor quote. Labor which I had a professional garage do afterwards for 2 hours! I denied the quote and said just do an alignment. 3 hours go by no word from them. I go back to find after I denied the quote they just pulled my car out and parked it! And then made the decision to not contact me. 3 hour drive to this apt btw. 3 hours sitting at a restaurant.. When asked why they didn't contact me they lied and said they tried and it wouldn't work?!? Phone worked fine when you called with that crazy high quote! Then charged me $60 to get my keys back....
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May 2023 by Cody Bonnell
Had a wheel alignment done here and although the alignment was good the steering wheel was a tad bit off, brought it in and they squeezed me in the same day to fix the issue plus gave me a ride back home and picked me up again when the truck was ready, Didn’t catch the guys name on the front counter but he was extremely friendly as well. Would definitely recommend 10/10Service: Wheel alignment
