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February 2024 by Craig Payne
I purchased a 2020 Outlander with 33000 km on it and the radio wasn't working . I had it replaced on warranty and it went out again less than 7 months later . I called the dealer and they said there is nothing we can do because I was over my km by 10000 . I called head office and they told me the same story.I own two Outlanders now but wouldn't buy either other one. Most dealers would at least try to resolve the problem
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January 2024 by Matthew Furlong
Purchased a used Mitsubishi Eclipse Cross from Hickman about six months ago, which I'm enjoying very much. No complaints with the SUV thus far. As for service --I've only had two occasions to take my vehicle in to Mitsubishi and the service was poor both times. Most recently for a seasonal tire change -- one of my winter tires had a nail in it so they changed three while I paid for a replacement-fourth, which they were to order in and call me when ready. I called back exactly one month later because I hadn't heard anything and they had no record of it. Waiting for a resolution as I type this.Getting service at a dealership is obviously more expensive -- you'd hope you could get at least adequate customer service for the price.
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October 2023 by Donna Murphy
Seen April Gordon, test drives two vehicles had a great experience. Definitely considering buying a vehicle there
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September 2023 by Anne P
My sister purchased a 2018 Mirage from Capital and just after two payments she was stuck with $500 expense to replace a part and they would not back her up for help with the expense. Dont buy from Capital Mitsubishi. Not recommended.
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August 2023 by Billy Ashley
Went there had my transmission oil changed cost me over $500 absoutley ridiculous this is why unless it's warranty work NEVER NEVER NEVER bring your car to a dealer .I checked several other reputable garages in st. John's end the highest quote for the exact same work $200 quite the difference no. Lesson learned
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June 2023 by Jordan Squires
had to bring a 2014 lancer in twice, going to be the third time now and already costed over $1100, nothing related to the problem was fixed. don't bother going for repairs because you'll get charged for random work that doesn't need to be done and still come out with the same problem. extremely disappointing service.
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May 2023 by Vipin George
From my experience, felt poor vehicle service in this provider . No proper communication with the customer and very slow process .Did Not finish service in time unfortunately.I will recommend their vehicle sale service but never recommend the vehicle service section.
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March 2023 by Joe Periera
Had my car get both break lines replaced. Turned out it was a recall. Told by another dealer (this dealer is only 2 buildings away from Mitsubishi) that it only should have costed a third of what I was charged. Was the most expensive they have ever seen.
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February 2023 by Mr. McCarthy
A true, fun and reliable customer service experience with incredible convenience. The Service Department always looks at ways of saving you money showing that they care about their customers and the environment with second hand parts. Their vehicles are intuitive and practical.
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December 2022 by Dana Decker
The staff are friendly and knowledgeable, there is a large comfortable waiting room with free beverages while one is waiting.
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November 2022 by Mark C
The service department is absolutely terrible. It is the worst car dealership service department that I have ever dealt with. Do not trust them to do work that is outside of warranty maintenance. Rip off artists that take advantage of the fact they are the only Mitsubishi dealership in town.
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November 2022 by The Squires
Very friendly staff. I've owned a Mitsubishi since 2008 and because of the great service. Traded in on another in 2017.
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October 2022 by Bob Aymont
Warranty inspections Good day, I am writing this to complain about your car service practices. I took my 2020 Mitsubishi Eclipse Cross in for a warranty inspection this morning. I had gotten an oil change prior to this appointment at another service center. I was informed that an oil change was part of a package that could not be broken up and unless I pay for it. It was your pricing that forced me to shop elsewhere for my oil change in the first place. I will never buy another car there
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October 2022 by Jeremy Snow
The service side is worst than Honda and that is saying something. They don't get back to you or reply back to emails. One service advisor is the worst there. Tells you stuff is covered but in the end you got to pay for it. Her tone to you is condescending and is disrespectful. I have done the surveys telling them this and you never hear back. It was great at the beginning when they try to sell you a car and they assure me that their service is alot better than Honda. But once the deal is made, they just don't care. The sales team are great and helped out whenever but the service side is the opposite. I went from 5 star to 1 star because of the service team, especially that one service advisor.
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September 2022 by Sheeba Sam
Andrew and Jill’s service was appreciate able.Better option for new immigrants.
