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May 2024 by spencer macdonald
This has to be one of the worst spots out there, bought a car here in September of 2023,when we first bought the car the power locks didn’t work and there was a dent in one of the doors both of which they said they would take car of it (still has no power locks and the door Isint taken care of to this day and have brought the car in multiple times) ,day 2 of having the car the bolt on the top of the front shock had cracked off and left us on the side of the road, 6 months in we have a engine misfire and they recommended a fuel injector cleaning ( I went ahead and replaced all fuel injectors for less than what they quoted for the cleaning), engine misfire comes back on month 7 they once again recommended a fuel injector cleaning after I told them I had 4 brand new ones put in a month ago, here we are on month 8 of having this car and the fuel tank is completely rusted out leaking and about to fall out and they quoted me 1600$ to replace it (found a place to put a brand new one in for less than 800$). On top of all of this we bought the top of the line extended warranty that they pushed me to buy and not a thing has been covered under it, this car was also sold fully certified inspected.
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April 2024 by Aiden D.
Great staff. Clearly explained the information I was requesting and did in a positive, friendly manner. Huge selection of vehicles at all price ranges. Definitely worth a visit!
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April 2024 by Andrew Meaney
No doubt the worst service department I've ever had work on my vehicle. Bought a vehicle from them in the summer of 2023. It's now spring 2024. Vehicle has been in to service the same issue no less than 6 times since and the issue STILL isn't resolved. All issues are within the EVAP system (cannister, purge valve, gas cap.) Even if you have a warranty, they're very pick and choose of what they cover. If the item IS covered, you'll still have to pay a decent fee (First time I've ever heard of a warranty deductible"). Was quoted an outrageous amount to replace 1 component and was able to find a competitor do it for roughly 1/8th of the price. They've been diagnosing the issue on each visit to determine the issue and for some reason on the most recent visit, they wanted to charge another outlandish amount hourly until the matter was resolved. Nothing done by anyone in the company to try and rectify. Had I known what I was getting into, I never would've signed the paperwork in the first place. I'd ditch them yesterday If I could.
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April 2024 by 刘畅
Here is the story. I tried to sell my suv on Facebook and purchased a pickup truck. A sales from this dealer called me and gave me a good price of my vehicle. I found a man who wanted to sell his truck to me as a very good price. I drove more than 400km to check the truck and asked a favor to let him sell the truck to this dealer, so I can trade in here. After that man sold his truck as low price and I prepared to trade it, this dealer reduce 1000 dollars of my car which we already set the price. The reason they give me is my suv has something leaking. I parked my car in garage everyday and I will see something on floor if leaking and I just purchased it less than one year and it passed inspection less than one year. I feel like be played and in my opinion, this dealer just wants to sale this truck for higher price but not the price I got from that man. I can’t accept they can’t keep their words although I will pay them more than 2000 for their service. They value their credit and reputation less than 1000 dollars. I think they’re greedy liar and cheater.
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January 2024 by ChoWw
My mechanic Ed was the best. I had brought a car for inspection and repair. He walked me through everything the car needed and what he would do in each step. He was very knowledgeable and polite.
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January 2024 by Corrinna Young
Very professional, polite and courteous. Keeps you informed of what's going on. Sends the bill to give you an option of either paying it then, or going to the business to pay.
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November 2023 by Paul G. Kelly
Great service, they had my stored tires ready for installation. Completed my lub. Oil, fiter change with additive and a total check up for the winter season. It was a carry over from the great service I received from Capital BMW.
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September 2023 by Mitchel Power
It was a pleasure doing business with Capital Auto Centre. I love my car. Well worth it.
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September 2023 by Morris harnett
Bought a Trailhawk at Capital Auto Centre and I couldn't be more happier. Charity was amazing and Lee was there to answer all my questions. When I'm ready for another vehicle I know where I'm going to go. Thanks again and keep up caring about your customers.
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August 2023 by Scott Huxtable
Rip off zone, dont go near these clowns
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July 2023 by Maynard Matthew Astudillo
Brought my car 16th of May for 2 things;1st to fix my door that was damaged by strong wind until now they’re still waiting for the part that they said was back ordered.2nd thing is to fix what ever was making a sound from the front of the car which they said both wheel bearing needs to be replaced. At the of the day they returned my car but they broke the sensor, which they charged me with the replacement. On top of that, you could see all the dashboard warning lights. The mechanic said it’s safe to drive it even with the warning lights are on and bring the car back anytime cause they have to redo the wheel bearing to put an OEM. I mentioned that I’ll bring it back on Friday but when I called their receptionist for services that day she said no one could attend it to be fixed. Contacted their client service advisor if he could help, so he scheduled me for June 9 and was moved to June 8. I thought after that there will be no problem, but they still managed to messed up something with my brake. Not to mention when my sister picked up the car the interior was really messy full of grease.I paid them the amount they asked, so I was expecting a quality repair. I tolerated some of their mistakes and expected them to fixed it but it’s just disappointment.
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June 2023 by Sarmad Farooq
I confirmed an appointment for viewing available options. The person I was supposed to see was not in the office. I was told by a gentleman in office (who was very helpful) that there is no record of my appointment in their system.
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June 2023 by Nathaniel Muya
Walked in hoping to secure a Kia and found out it was just sold, but Rob didn’t let me leave with my hopes down and managed to secure me a nice Chevrolet that was just coming in the lot! They went through all the details on my first purchase and was very communicative and quick to respond to my messages! Car was cleaned and serviced, ready in less than a week. Can’t wait to get it rust proofed by Capital next week!
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June 2023 by Joe Guida
Purchased a vehicle from Capital Cars and Hess and Phil made the whole process flawless. There was no pressure tactics and any questions or concerns were addressed with no hesitation. Thank you
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June 2023 by Dee Brmey
Professional & friendly staff who are very accommodating. Great experience as usual. ?
