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February 2024 by Campbell Campbell
My family and I have been going to this store for 20 years. The service is EXCELLENT. They always greet us with a smile, and offer help. When we need help, they all go above and beyond to assist me. My husband says the same thing. A great selection of items, including things we cant get anywhere else, and really lovely, eco-friendly, quality merchandise. And if it's not in stock, they take the time to look for it in the system and will order it in if they can. Absolutely my favourite store on the shore!
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February 2024 by Terry W
The staff are friendly never had a problem going in the store with a mask on . Always helpful with a smile . Keep up the great work at your location night and day comparison from the home hardware on topsail road
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October 2023 by Mary Anthony
It's a wonderful store. The staff are friendly and helpful.
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August 2023 by Stephen Stone
The staff know there stuff
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July 2023 by Teena R.
After one day of plugging in our brand new Frigidaire fridge, we immediately noticed the freezer door wasn't sealing properly. My Mother, a senior l, saved 2 months to buy this fridge. We were charged a $40 delivery fee for only a few streets away, that is fine I guess. When we contacted the store only a couple of days after receiving the fridge, we were told we had to deal strictly through the warranty. This was unbelievable to us as we wanted to support local and bought it within our community only to find out this. We have been dealing with Frigidaire for over 10 days now of trying to lock in a service man in our area. We were subjected to a service company in Quebec, Les Ateliers Paquette Inc. I have never been subjected to such an ignorant and rude customer service in my life! We were treated poorly by her right out of the gate, given attitude, talked over constantly to the point we simply hung up! To say we will never make another purchase from our local Home Hardware, is an understatement. The fact that we were simply dismissed after spending over $1000.00 om a new fridge only to be tossed within days, that they can't help us, is pathetic! Poor service all around! My Mother has been stressed out all week and I have been constantly on the phone trying to get her a service man! We finally got one today and surprise, the door is faulty and needs replacing. It should have been taken back the same day we called HH and given a new one. No customer should be subjected to this kind of treatment or service! No one called us back to see if anything was resolved either. Not impressed at all and we will definitely pass this along to our friends, family and our neighbors so they don't make the same mistake.
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June 2023 by Marlene Mercer
Just shopping this day but saw many things that gave me ideas for my decor
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April 2023 by Jason Dawe (JD)
A little bit of everything and great staff
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April 2023 by Linda Small
The owner of this store should be consulted for her expertise in customer service training. It is obvious that her staff has been well trained. I have gone to this store for decades and find the customer is truly shown respect and the greatest of customer care.
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February 2023 by Cathy Pike
Always plenty of staff to help and they are very knowledgeable about where you locate what you are looking for .
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January 2023 by Leanna O'Dea
This store will never honor the flyer pricing. The items are all in stock, same brand and product number that I want buy but the lady always says "nope not getting that for sale price that came in after the flyer started" The flyer is still valid. I have never had an issue with any other store, even other Home Hardware stores, but this store is brutal.
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November 2022 by pat
Excellent service!!!
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August 2022 by denise dinn
Best staff and customer service !
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July 2022 by NEAT “MISSY” ADAIR
Great service they actually know what they have in their store and know details too.great staff and prices ..neat
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July 2022 by David Maunder
Cheapest place for a new 20lb propane tank
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June 2022 by Cathy B.
Always a pleasure to deal with. Will order anything in if it’s not in stock. Great customer service and always with a smile.
