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November 2023 by Robert Risley
Jonney was very helpful. He had a lot of knowledge and was able to get us a great deal.
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October 2023 by Kyndall Padzik
Sean and Jake were absolutely amazing. Sean had patience and was knowledgeable about every mattress we had questions about. Great customer service and great selections. Definitely recommend coming here if you’re looking for a new bed and a great nights rest.
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October 2023 by LIVENOAH
Sarah was excellent. Went out of her way to take care of my next day delivery with the new box spring and was friendly from the moment I walked in. Appreciated the good vibes and service. - Noah
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October 2023 by Sherri Hopkins
Very nice and pleasant doing business with Jake,he took the time to ake sure i picked the right mattress for my back he's well appreciated ???
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October 2023 by J H.
BAD NEWS! Not only did I receive a defective mattress from Metro Mattress, dealing with customer support was a nightmare. It took 7 weeks to get a replacement. No one at Metro Mattress knew how to handle the situation. They were incompetent, lazy and lied to me. I had to keep going there to find out what was going on with my case. The salesperson didn't fill out a warranty report like she was supposed to. If you ever have a problem with this store, don't believe what they tell you about it being taken care of - go there every day and get proof. After buying the mattress, and after only a couple of nights, I noticed a big dip in the middle. I went back to the store and the salesperson seemed considerate and helpful, but I found out later she didn't fill out the warranty form to start the replacement process. I was told to take pictures by a different salesman and he said the mattress was definitely defective and sent the pictures to the corporate office. No word back. I went back and was told their measurer had to check the mattress and that I would be put at the top of the list. It took 3 more weeks to do this. If I'm at the top of the list, why would it take so long? I didn't receive a call the night before the measurer was supposed to come. I went to the store and the salesman called the corporate office who then called the measurer. We waited and waited but they didn't call us back so the salesman told me to go do my errands. I came back and he said the measurer was at my house so I rushed there. He was upset that he had to wait. I felt like saying I'm upset for having to wait OVER A MONTH for my new mattress! The measurer said a different department determines if the mattress is defective, and it takes 7 - 10 business days.To find out what was going on, I got the number for corporate from the salesman that turned out to be the wrong number. Doesn't he know his own corporate number? He had just called them to find out about the measurer, so was he playing games? This company is deceptive. If you take advantage of the comfort guarantee to return the mattress within a month, you have to pay $100. They put this at the end of the fine print on the back of the bill, so you don't have time to read all of it during the sale. If you take advantage of this clause, you have to get another one of THEIR mattresses. You're stuck doing business with them even if you don't want to. Either their employees are incompetent or trained to look that way so they don't have to help you, so they can just blame it on "corporate". When you ask them a question, you will get different answers for the same question, like if you should periodically slide the mattress around top to bottom. Some say yes and some say it's not necessary.After 10 days, and no word, I called "corporate", and after some wrangling about the dent size, I was told I would get the new mattress the next day, which I did. It took 7 weeks! The whole process was a nightmare. They don't care about you after the sale. I'll never deal with them again. Be wary.
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September 2023 by Tony Juliano
So I needed a replacement pillow, I left mine at hotel on vacation. I have a neck injury and the Malouf lavender helps a ton. Jake hooked me up with the last one they had, it was a display (great shape)and I could not wait for new to come in. They got a great deal for me on it, and threw in a pillow case as well. Not pushy sales people, but he did offer me some other options, but i stayed with the Malouf. Go see them. Thanks guys, much appreciated!
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August 2023 by Angela D
Offered many options and sales rep very helpful. Delivery was quick and arrived sooner then estimated. Amazing first night of sleep on my new mattress ?
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August 2023 by A. F.R.
Never really thought you could to go into a Mattress Store and walk out feeling appreciated and confident you made the right choice.I appreciate being able to talk to someone with a sense of humor, knowledge of their product, patience and simple respect for the buyer.Even making the decision EASIER to make if there isn’t something you find appealing immediately. Or in budget. Shout out to Jake. Thank you! and get this man a raise or at least a promotion, your appreciated brother ?
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August 2023 by Brittany Keefer
Sarah was friendly and helpful. She made recommendations but didn’t push a sale. Ultimately, we purchased two mattresses which was a result of not feeling pressured.
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June 2023 by daniel naughton
Thank you Jake for helping us find our new mattress. Jake showed us different options and helped us select the ine right mattress for us. He was able to get us a better deal then the price tag. We have shopped this Metro Mattress store before, recommended it to our parents and will shop there again.
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June 2023 by Adam McNally
We walked in to Metro Mattress and told them of our situation. They gave us 3 options to solve our problem. It was the knowledge of the salesperson that helped make our decision and we were out there with a salutation at the price we were prepared to pay!
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June 2023 by Will Walker
Josh k was absolutely amazing in his ability to steer us in the right direction our struggle with finding a new mattress . He took the time to educate us and explain the differences between the two mattress types we were considering and we are pleased with our decision
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June 2023 by Donna Hatfield
The salesman, Jake H., was very knowledgeable about the product and super informative about different types of mattresses. He was personable and very easy to work with. An enjoyable experience and a great mattress!
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May 2023 by Animarsghan
Jonney was very kind and very professional in helping us find a "sweet dream" mattress. He was even sweet to our kids and a sweet salesman all around. He informed us what would be a good fit for us and even helped find a payment plan that's we can afford easily. I don't usually do reviews but we will gladly be a customer over the next few years.
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May 2023 by Bob Bluey
Jake did a great job explaining the difference in the mattress that we were interested. He did not try to sell us something that we didn’t want or need. Would recommend him for a good buying experience.
