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September 2022 by Mason
Terrible experience, car my mother bought had an oil leak siliconed and no oil change and suspension issues, skeevy dealers and scam artists AVOID AT ALL COSTS DO NOT BUY FROM HERE!!!
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April 2022 by Thomas Plude
I gave one star only because it will not go to negative numbers. The worst experience buying a car from a dealer ever!!!!!!
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April 2022 by Mason “Nemis” S
Terrible experience, car my mother bought had an oil leak siliconed and no oil change and suspension issues, skeevy dealers and scam artists AVOID AT ALL COSTS DO NOT BUY FROM HERE!!!
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February 2022 by Paul Waytkus
The absolute worst Buying experience I’ve ever had at a dealership! I was Lied to by the Finance Guy on cost of an extended Warranty! The Sales person was a young girl , definitely not very professional! Truck was delivered with only one Key Fob after being told there was 2! Then I was told , “Oh well it’s a used Truck and nothing we can do!Worst Dealership Ever!
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December 2021 by Peggy Bartels
They charged $63 diagnostic fee to order the part I told them it needed. What are you doing? You have no sense of common decency. I will be sure to tell ten people to each tell ten people what a rip off you are. Then after paying a fee for nothing they never called when the part came in. Oh wait it hasn't come in because you all were to incompetent to order it. 4 weeks later and you have my $63 for nothing!!! You cheating vile people.
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September 2019 by John Gallogly
They sold me a vehicle that needed repairs... kept the vehicle there until the warranty was expired and gave it to me without making the repairs.
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August 2019 by Kim Wright
If you ever decide to buy a car from Carbone, DON'T!!!!!! They have poor customer service. My boyfriend bought a used vehicle which had a broken computer screen. It took a month to finally get the car back even after several attempts to call them and no return call. After receiving the car, found out the computer was refurbished but charged for a new one. He paid for an extended warranty so he would have the computer covered and then later found out that they didn't include it. Now he's getting the run around by trying to cancel the warranty because they lied to him. He has tried calling again, still no answer and they never return phone calls. If you ask me, that is poor customer care and believe me, we will spread the word!!!! 😤😡👎👎👎👎
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July 2019 by Jeffrey M.
This dealer is very unorganized. I was lied to by salesman and manager.No call back from sales.Drove 35 miles to look at SUV I had seen online after manager said he personally checked vehicle in lot. Upon my arrival the car could not be found anywhere. Of course they tried to sell me a different vehicle.They claim they did not know where SUV we came to look at was,claimed it was lent out they did not know to who to or how long it would be out.Who does not know where a 30000.00 SUV is located. I found everyone at this dealership to be dishonest.The SUV in question is still listed on line even tho they claim to not know its whereabouts.Stay away from this dishonest group of hustlers.
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June 2019 by Vinny Brucker
Bought a 13 Accord back in January. Took my old car off my hands and got a decent deal on the new one
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May 2019 by David Kreis
Bought a 2018 Chrysler Pacifica from Carbone/Yorkville last week. NEVER AGAIN......When we took delivery, we were handed only one key by the salesman (Adam Bogacz.) I asked about a spare key and was told the previous owner could not find it or "the dog ate it." He said it wasn't a big deal and I could just purchase one at any locksmith for about $145. I mentioned it was a big deal as clearly he knew from the onset and failed to mention it. I called the next day and attempted twice to speak with the General Manager. First time- I asked to speak with the GM and was passed to someone other than the GM who said they would look into it and get back to me. That didn't happen. Second time I was transferred to the sales manager "Jeff," not the general manager, who said about 1/2 of their used cars don't come with spare keys. I said that was valuable information when we were negotiating the deal. Kind of shady to find out at delivery. He said he hoped we enjoyed the car and dismissed me. Apparently, the General Manager (Alan Hutchings) has a fairly robust offensive line preventing anyone from speaking to him directly or the more obvious observation.... He could care less as he has made NO attempt to contact me.
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April 2019 by Neal Grenier
If you shop one Carbone you have shopped them all lies lies and more lies
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March 2019 by James Leuthauser
Overcharge for service? Check.
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March 2019 by Kim Harvey
Absolutely worse customer service I have ever experienced. Purchased used vehicle, never honored warranty. Kept making excuses to why it was not covered. Two months after purchase tried to get $2k more for repairs they should have fixed. Will never go back and will never recommend.
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November 2018 by Andrew Okyere
Carbone Hyundai / Carbone are the worse car company ever to deal with. They will lie about everything just to sell you a car. They are crooks And they will do anything to rip you off. The General Manager told me on the phone “I don't care for you “ after I called him about a problem. I would not advise anybody to buy a car !
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September 2018 by Marty Braman
This place is an absolute rip off! They do not care about you what so ever! They lie , don't return calls, tell you one thing do another! If you don't watch your butt they will rip you off! Shame on me for thinging the people I was dealing with were honest and trustworthy! It was all fake to take advantage of me! Absolutely unbelievable how bad this place is!
