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March 2024 by Jodie Friend
The employee at the window was rude and told us he had a concert to go to.
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December 2023 by Marlon Apio
The customer service representative that helped me, Twitch was amazing. Friendly, charismatic and helpful, he was incredible. If you ever in town in Utica, he is the man to see!
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October 2023 by Virendra Kumar
Superb, very easy process fortunately I got new car Nissan Murano just hoping my deposit amount will be returned.
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October 2023 by Candy Hatton
The staff is always friendly and the vehicles are clean and comfortable. Would recommend renting from them.
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August 2023 by R Maendel
Avis charged me 5 times for one 137 dollar parking ticket, and have not responded to my inquires. Will update review if anything changes. This is why I rent with National almost 365 days a year. Second rate everything here, you pay more and get less
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July 2023 by Bonnie Clendenin
Recently rented a car for a weekend trip. Service was fast and professional. The car was great! Drop off was easy! Will absolutely rent from this location again!
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July 2023 by Rakesh Jaswal
I was couple of hours late returning the car, and I was charged the full extra day. It seems very unjustified and unfair that for two extra hours I was charged the full day. To me Avis should have charged me prorated daily rate for the extra hours that I was late returning the car.
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June 2023 by TheDoctorProject
If I could give 0 stars I would.. prepaid a car rental, got there to pick it up with my stepdaughter, she was going to be a second driver. She is only 21, so they said she can't drive unless she's 25. That was bad enough, then they said she can drive with an extra young driver fee.. but she had to rent the car herself and had to use a credit card, wouldn't accept her debit card..I said "You're telling me she can drive the car if she's under 25 if SHE rents it but not as a second driver if I do??"Canceled and will never go there again.
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March 2023 by jeff klock
Needed for half day, expected a car, got a brand new jeep. Awesome car, and place to do buisness. And less expensive than enterprise.
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March 2023 by Angela Tiffany
We rented a 12 passenger van for a family vacation and when we picked it up it was not at all what we promised. The car was dirty on the inside, stripped parts, balled tires. When we returned it the next day the women at the Avis in our area was wonderful. They had nothing to replace the awful van so we had to return it and scramble to find something else. We ended up losing a day and a half of our vacation.
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January 2023 by Karen Dining
Renting process was easy and organized. Service was great. The overall experience from start to finish was great.
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December 2022 by Lisa Harris
Company is good if there are no problems with the rental. But we received a flat tire and the nightmare began! Sat waiting for the avis repair people to send someone to change the tire. After 3 hrs I called and they said they were still looking for someone to dispatch! I went online and bought AAA for $40.43 and they were there to help me in 10 minutes! This all started at 2 pm, at 6 pm I received a text staying they were STILL looking for someone to DISPATCH! I called them and told them to cancel the help and to see if they could find out if Syracuse had any cars for us to swap with. They car repair line said they couldn't help, I had to call Syraucse. I called them litertally 25 times with NO ANSWER. Finally got someone on Avis 800 line after asking for supervisor and they confirmed no cars left in Syracuse and to swap car out when we arrived in Jacksonville, NC. Told me to call the Avis car fix line and tell them so they can note this. I called them the lady said she never had to do this before but would put in notes. We finally get to Jacksonville Airport to trade car and AMAZING they knew NOTHING ABOUT US COMING!!!! Said they had a car that was just returned after a 25,000 mile trip that has not been cleaned or checked. We had to take it, what else could we do. Besides every time we rent a car from avis it is dirty, needs windshield washer fluid, and needs an oil change, so what was the difference. Will never rent a car from you again. Over $700 for a vehicle and your customer service is the worse I have ever seen. I probably would still be sitting on the side of the road.
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December 2022 by Steven Pilenza
My go to car rental agency. You can't beat the partner discount when you book your rental through AARP on their website under member benefits section. Fantastic vehicle selection. Really want the Honda Insight for my upcoming trip.
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December 2022 by kristen s
They were rushed to get my car ready. The tire pressure light came on as soon as I pulled out. Car was nice and the prices were great. They just need to get the cleaning crew onboard...
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October 2022 by Paul Durante
I’ve never felt the need to post a negative review. However, I will never give Avis another penny strictly because of the manager you have in place here. She is literally the worst person I’ve ever met in my life and is not there to help you at all. She actually took pride in not giving me my rental I paid for. All the recent reviews on here are directly related to this person and nothing changes. It’s a shame