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October 2024 by Raelene Medeiros
Elijah B. at the Verizon Store in Yorktown Heights, NY helped to fix issues I was having with the parental controls on my son's iPhone 15. He was incredibly helpful and patient, operating with a friendly and smooth temperament. I am so grateful for his service. Exemplary employee!
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October 2024 by Jessica Rosas
Whole staff is very friendly. Edwin was very helpful and answered every question I had. Easiest phone transition I’ve ever had.
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October 2024 by Jim Maggiola
Spoke with Verizon Rep. Nickregarding data boast & safety mode. He completely addressed the issue to my satisfaction. I found him to be competent, professional and knowledgeable. Certainly appreciate his assistance in addressing the issue.
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September 2024 by Lourdes Muniz Gauthier
My experience at Verizon was very satisfactory. Saiim is patient, understanding and most helpful. He was very knowledgeable and understanding to my needs. His personality and peacefulness is the best. Thank you for an awesome experience at Verizon.
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September 2024 by Scott Neumann
Bastiyaan is great and very efficient. Set me up with my new pixel and even paired my car for me. Will be coming back here for any other help I need. 10/10
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September 2024 by Steve Strong
Bastiyaan was very professional and knowledgeable. He was so helpful and patient explaining all the new features of the iPhone 15 pro that we needed fast after losing the iPhone 13 in a lake.
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July 2024 by Chris Giorgio
I previously went to the Mohegan store to upgrade a phone and walked out empty handed. Today I walked into the Yorktown store. I was greeted by the store manager Avi S. He was so friendly and helpful. We got exactly what we needed without any sales pitch to upgrade or change our existing plan. Thanks for a great experience.
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July 2024 by Marjorie Schmidt
Saaim was very helpful, showing me how to scan a QR code , so that I could digitize information for an online document.
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June 2024 by EvaMarie
Total scam. They lie to you. Tell you plans and pricing that is not true and when you call to complain and get the correct account setup their solution is to cancel everything. They talk to you like you’re stupid and are rude and condescending. RUN. DO NOT DO BUSINESS HERE. The manager is worse than the employees.
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June 2024 by Florence Olsen
Excellent experience with Saaim. He is very patient & knowledgeable and pleasant. Saaim solved all my issues.
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April 2024 by Noel Allen
Dario and Sundeep were wonderful helping me access things on my new phone. Great guys!
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April 2024 by Anabel Rivera
I had the pleasure of working with Richard and ratu. When I tell you how simple upgrading and adding service to my account is an understatement. So knowledgeable and professional. Definitely recommend these guys.
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April 2024 by nancy oskow-schoenbrod
Very helpful!
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March 2024 by Darshi Mody
The staff is friendly and helpful. I have always been approached patiently and my concerns have been resolved immediately.
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January 2024 by Toni Diffley
Salesperson Anthony was very deceptive and his manager Avi defended him, instead of listening to my concerns.My phone turned black. I went to the Verizon store ON CROMPOND ROAD IN YORKTOWN HEIGHTS NEW YORKmentioned the above and was told by Anthony that I was basically SOL . I needed to upgrade the phone. I did what he said. Went back the next day to ask a question. Ratu informed me that I didn't necessarily need a new phone. I had insurance on my phone and I could go to Asurion. Problem was fixed, went back to return the phone. Avi assured me my bill would not go up.The bill did go up. Went back to return the phone. I told him he should give me a free cover and glass because I was lied to . He is the manager and he needs to make up for that . He said that would come out of his bottom line and he has a 3-year-old to take care of. Why are Americans paying $50 for recycled plastic?***GO ON EBAY FOLKS YOU'LL GET SOMETHING FOR AT LEAST 40% CHEAPER . How unprofessional is that!!! Get a second job if you can't support your child.Ratu who I really liked at first promised to be in contact with me and after I tried contacting him several times I realized he wasn't going to help me. He had a deal I was told.There was no deal. Why lie? I don't understand that. No follow-up from Ratu. After being promised.AVI TOLD me when I trade in my phone I'm going to get $800. He then back walked it and said I owe $400 on the original phone. If Anthony didn't lie to me and let me know I had insurance, none of this would have happened.For 2 weeks I went back and forth between them and the other Verizon near Cortland.TWO weeks of unnecessary stressIf I do need anything IN THE FUTUREI will make sure it's a LICENSED VERIZON dealer, not the snake oil salesmen STORES.Avi walked away got loud with mehe threw his hands up in the air and said I'm done. That's a manager ?? That's a child having a temper tantrum. Unless you're upgrading a phone, DO NOT go there.If you have a problem all they know how to do is sell you. Where I work we don't behave like that. We have integrity.Bad enough sales people have a bad name. This is the reason why. But, you know what they say. What goes around comes around. When you take advantage of people it's going to come back to you. Im one individual. How many more did they do this to? Anyway, I did reach out to Verizon themselves and they took care of my issue.After two weeks of unnecessary stress do to GREED.IF I COULD LEAVE A ZERO I WOULD.
