-
August 2024 by ahmad alwadi
Thank you for your quick response on explaining why your customer sign will drop off center was closed. You deserve five stars. Thank you
-
January 2024 by rottimus prime
The customer service hours are 11AM-2PM and 3PM-6PM. And the building entrance is on the side. Make sure you have a tracking number or notification slip. That will make your visit less stressful.
-
December 2023 by Paul Hart Jr
I send a lot of packages and always have a great experience. Easy in and out!
-
October 2023 by Melissa Burke
The guy at the counter was not interested in helping me, was rude, and though I still had questions to figure out how to get my package, he dismissed me to call up the next person in line. It was lousy customer service. I didn't get the guy's name, but I was there between 5 PM and 6 PM on 10/3/2023.
-
August 2023 by Axel Duarte
The worst customer service ever.I talked to 4 different representatives and the first two told me the same thing. The third one couldn’t do anything and the 4th representative calls me at 9:50 pm telling to come pick up my package at the facility which was closed and no one was there. And she just had the worst Attitude ever while talking to me
-
May 2023 by Anthony S.
Absolute terrible experience. I travel all over the country and generally get things delivered to my hotels. This is the first time a delivery driver opted not to deliver my package because the Suite # was not provided. Instead of leaving it at the reception desk and me providing ID to retrieve my package). Finally at the end of the day I have the option to schedule for pick up because tomorrow I will be in a whole different state… and the facility isn’t even open to allow me to get it. The facility says it opens at 11AM… and I plan to be long gone before this. Let’s not forget I paid for the fastest shipping last Thursday , it is now the following Monday. On the phone all day between the Sender and UPS because both want to point the finger instead of resolving the issue. I am absolutely disgusted at how my package and concerns are being addressed.** Images after having to pick up the package from the facility, this is how I received it… I am not happy with how unprofessional this facility was when I arrived, the security guard was asleep and the overnight shift lead / manager declined coming to the front to address my concerns **
-
April 2023 by Anthony Soto
Absolute terrible experience. I travel all over the country and generally get things delivered to my hotels. This is the first time a delivery driver opted not to deliver my package because the Suite # was not provided. Instead of leaving it at the reception desk and me providing ID to retrieve my package). Finally at the end of the day I have the option to schedule for pick up because tomorrow I will be in a whole different state… and the facility isn’t even open to allow me to get it. The facility says it opens at 11AM… and I plan to be long gone before this. Let’s not forget I paid for the fastest shipping last Thursday , it is now the following Monday. On the phone all day between the Sender and UPS because both want to point the finger instead of resolving the issue. I am absolutely disgusted at how my package and concerns are being addressed.** Images after having to pick up the package from the facility, this is how I received it… I am not happy with how unprofessional this facility was when I arrived, the security guard was asleep and the overnight shift lead / manager declined coming to the front to address my concerns **
-
March 2023 by Vincent Winter
Ordered something from Amazon and they used UPS. UPS "attempted" to deliver the package even tho all they had to do was leave it in the package room like Amazon does. Didn't get my package and they said I can PAY THEM for the privilege of coming to pick it up myself
-
March 2023 by Eric Butler
There really nice people I ship stuff out a few times a year from there some time large packages there always friendly and helpful
-
September 2022 by Stephen Miller
Very helpful
-
September 2022 by Robert Jacobsen
Always excellent customer service, Yorktown Heights NY.
-
September 2022 by Emmy Hart
Gentleman employee very helpful!
-
June 2022 by Miranda McGill
If you are at the end of a delivery route and they cannot be bothered delivering to you they lie and say that delivery was attempted and is being rescheduled to the next business day. This has happened multiple times.
-
March 2022 by Joe Darragh
Very friendly staff. Super helpful. Easy to drive up and unload packages. They also have a dolly available to borrow if you have a lot of packages.
-
March 2022 by chris Marinelli
They said they dropped the package at my door At 7:02pm and I was not only waiting I have Cameras And nobody came. So one of the drivers had to take! They don't want to hear anything!!!!!
