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July 2024 by Ezra Weinstein
My wheels came backed scratched up around the rims. The guy at the counter spent 5 minutes typing on the computer - as I was standing there - after I told him I was there for an appointment. Job was done in a somewhat timely manner. Would not recommend going here if you don't want 20 new chips and scratches on your wheels.
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February 2024 by Mollyanne Vizioli
I wish I could give this center less than one star. The entire experience was a disaster. I ordered tires on Jan 4th and FINALLY got them installed on Jan 29th. But not only that, you cannot get anyone on the phone to check the status of your order. I tried for weeks and had to call corporate to get anyone to look into my sale. I personally went into the physical store to speak with someone only to find no one was there at the front desk, broken call bell, and a line of angry people waiting. Eventually I was able to reach the manager by calling several times to the main line. I have spent HOURS literally, trying to get a person on the phone and finally schedule my appointment date. A date was set a week later and when my husband went to the agreed time they had no record of it! Do NOT go to this tire center. You were warned.
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January 2024 by Amanda Patten
The BJs Tire Center staff was fantastic!! Fast service and an excellent experience!
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December 2023 by harvey wolchan
Waited over half hour to just to make the appointment to have my tires rotated. After a half hour passed I went around outside to the bay doors and saw the tire person filling up three propane tanks for someone that arrived 15 minutes after me and he got angry when I questioned him about it and threatened not to serve me.
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November 2023 by Em M
They don't want your business here. I tried many times to schedule an appointment to buy and install tires. They kept me on hold for hours. Management should pay attention if they want to stay in business. Soon they'll close for underperforming. And it's all because employees here just don't care about getting customers.
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September 2023 by Tracy H.
Three minutes away from this store; will drive 35 minutes to spend my money at COSTCO instead. ABSOLUTELY HORRIBLE STAFF! Went to return product "DARIA"refused to do it, stating that it was more than 30 days. It wasn't! Manager told her to do so, she blew up, yelled, screamed, threw her walkie talkie on the counter towards me stating that she was doing her job and manager was wrong. Told her I'm calling Corporate, she started yelling that I threatened her, took out her phone, and called 911!! She was asked to leave but refused. Had to literally be pushed away from behind the counter and she was terminated on the spot. IN FRONT OF EVERYONE! "AHMED" (untruthfully identified himself as the Club Manager) came, spoke to her, asked me for my membership card to perform transaction on another terminal. HE LIED! Walked to middle of store, made a call while reading my card. Returned to say he REVOKED MY MEMBERSHIP BECAUSE I THREATENED A STAFF PERSON!! Corporate gave me runaround enormous amounts of mixed messages. Offered me a $40 digital card. I refused it! They deducted money from account. "REAL" club manager (RICH MCDERMOTT) is an uninformed idiot in my opinion. Couldn't answer questions about the withdrawal, but said it shouldn't have been done, check in the mail. Still no check. Next day: letter stating that relationship was severed, don't contact them anymore, I'd be trespassing if I entered any BJ's club. RICH MCDERMOTT admitted not knowing what happened during the incident, but that he believes his staff over a loyal customer. STAY AWAY! THE STAFF IS HORRIBLE! COSTCO IS BETTER ALL AROUND! BETTER TURN AROUND, FRESHER MEATS, COURTEOUS/HELPFUL STAFF, CLEANER/NEATER, AND BETTER PRICES! BJ's SUCKS!
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July 2023 by dave
2 of these guys are awesome. They just get busy sometimes.Be patient. You can't beat the price and the service!!! I joined BJs for these tire prices!!! They install batteries and manage the propane tanks too.
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July 2023 by Maroš Palkoci
They rescheduled my appointment 2 times and didn't install the tires. They said they were not able to do. Told me to go somewhere else and they will give me the reward. I did showed the receipt and didn't get my money back. The worst tire installers I ever met. Never coming back
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May 2023 by Brandon T.
Tire Center is super understaffed. There's only ever 1 or 2 guys working doing everything imaginable. I mostly see this one shorter gentleman all the time working on his own and I really feel for him because he does everything with a smile. If bjs doesn't get their act together they'll lose a great employee/employees. The 1 star is for the managers. I hope they get help soon, those guys are very helpful and knowledgeable when it comes to tires. There was a line for propane on Saturday and the guy was out there for 2 hours straight and called for assistance on the radio for someone to charge people and no one came out. People were just leaving with full tanks without paying
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March 2023 by Debbie D.
Posted hours for gas are 6:30AM.... Mostly on Sunday the gas attendant doesn't like to show up on time. This happens a lot during the week also. There's a line of traffic waiting to get in. People need to get to work. Yes, some of us still have jobs we need to get to.I will not be renewing my membership....Get someone who shows up on time.
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February 2023 by Matt G.
Usually decent selections and prices, horrific management. Line at 1130 sunday. I guess this is where i am spending my day.
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November 2022 by Lesa C.
I went into the tire department to fill a propane tank and was greeted with a face and rolled eyes. I was asked for my card and I said it's in the car with the tank I'll get it and the associate said "Of course it is." and smacked something down on the counter. I left, don't need to be treated like that.
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October 2022 by morgaine m.
This BJ's is closest to my house so I am there often. The food is fresh and store is always clean. Prices are good especially when utilizing coupons. Customer service is good and service desk too, sometimes slow but always polite. My only complaint is they NEVER have cases of Evian in stock. I buy it by the case from them for years for work and home and this particular BJ's very very very rarely has it. If they had it they would get more stars and business. Let's face it if I say I'm only going in for water that never happens! It's frustrating I can't rely on this store to have it in stock it's one of the main reasons I keep a BJ's membership. Meanwhile they have all these other obscure seemingly experimental waters.
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June 2022 by Mary R.
Omg ! I made the mistake of coming on a Sunday . Stay away , no run away from this location. The employees go out of their way to be rude . The line went all around the store ! I asked for a paper towel at cashier because something had leaked and cashier said no sorry . Manager said "I can't help you now I'm busy" um ok . Lady's room was the worst disgusting mess and smell I ever been in . I walked right out and advised a lady behind me to do the same . Then you NEED to wait again to get OUT of the store !! Ugh utter waste of time ! They should be ashamed really .
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May 2022 by Roni R.
Very disappointed with the Tire Center. I needed to get a tire checked and they informed me to just come in. No appointment needed. When I got to the Tire Center the employee informed me that he was the only one there and could not assist me that day. He then said to make an appointment but he had nothing available the next day. What is the purpose of purchasing tires at BJs and not being able to get a simple tire check or inflation check completed. Poor customer serve in addition to false advertising. Shop is supposed to open at 9am but person on the phone told me 9:30am. Employee did not show up till around 9:20am and then had to clock in.
