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May 2024 by Hayley Rodriguez
maria at wells fargo cross county could use a little lesson in customer service. kind of rude to tell a customer to wait and then completely walk away without saying anything after i waited for my turn. only even gave two stars because i was tended to by someone else after she exited
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May 2024 by Kathy Fontecchio
It is really sad ? what has happened to Wells Fargo. I went into this branch, I have been a Wells Fargo member for over 10 yrs. The manager and Teller at this branch does not care about their clients. They lie and gaslight i couldn't believe it. I will never go to this branch ever again. And as soon as all my funds are clear I'm switching banks. ? sad
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December 2023 by Nino Darko
Lobby with atm separate from the inside of the bank. Very convenient as I live in yonkers very close to Cross County.
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August 2023 by johnny khalid
Ive been going to this wells fargo for years my safety deposit box lock cylinder broke the staff and the branch manager attended to my issue quickly and it was resolved in a timely manner the branch manager and staff were great ?
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August 2023 by B
I have been a longstanding customer of WellsFargo, dating back to the days of Wachovia and this has been my home branch. I have never had any issues prior to today.I visited the other day to make a deposit and asked to use the restroom while waiting to be seen. I was told no, that restrooms are for employees only, and ushered towards the exit.Today, 8/3/23, I witnessed a black woman ask to use the bathroom, she too was told no, and ushered out of the store. A few moment later, a white woman in line, about my age, asked to use the rest room, and in a branch full of clients she was given the key and ushered to the rest room.I am a disabled retiree, who has had multiple strokes and mobility issues. I cannot believe that myself and the other woman were discriminated against. I have never felt so belittled in my entire life.I will be closing out my account with this bank.
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May 2023 by Karina Martinez
Bad customer service the worst
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March 2023 by Jaspreet Singh
Very incompetent branch. It is always closed on Saturdays and during the weekdays, you need an appointment to speak with a banker. If this this is the case, then when is a customer supposed to show up? The main reason for speaking with the banker was to terminate my safe deposit box and checkings account with Wells Fargo for the very reasons mentioned above. They even failed on that. How is this serving the needs of customers? I will definitely be taking my services to Chase who are able to better serve their customers.
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March 2023 by Jhorman Cabrera
This is going to sound a bit strange but I've been waiting for around 30 minutes for help at the bank and the two representatives hid behind the counter one goes out to see if we're still here and comes back and hides behind the counter it's incredible that one come looking for a service and they don't want to help you, me and my wife are the only customers here.
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January 2022 by TheGamer Ryan
Bank lacks service and always closed
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September 2021 by Gunner
The second worst bank in America, the first one is the wells Fargo Yonkers ave branch, that half dead security guard who greets you at the door is annoying and obnoxious , this branch always has one teller and long lines while the other people who work there sit around slobbering all over themselves while greeting people
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September 2021 by Killshot914
The second worst bank in America, the first one is the wells Fargo Yonkers ave branch, that half dead security guard who greets you at the door is annoying and obnoxious , this branch always has one teller and long lines while the other people who work there sit around slobbering all over themselves while greeting people
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June 2021 by Danae Rokou
Unwilling to serve me while employees were not working
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June 2021 by Ely Lg
How sad I am how this bank is working, the bankruptcy service is increasingly terrible, I called for a transfer to be replicated and all those who answered me were Venezuelan, and they hung up on me and the three who spoke to me gave me different answers, soon I will cancel all my accounts with this bank, they already told me that they were not good
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January 2021 by Dakota C.
Love this Wells Fargo location in Cross County. My parents have been coming here forever. I recently opened an account with this bank; therefore, I stop at this location while back home. Clean, welcoming, parking always available, staff is friendly, and completes transactions quickly and smoothly. Never had an issue at this bank before.
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August 2020 by Danai Rokou
Unwilling to serve me while employees were not working