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January 2024 by Michelle Garcia
ty attended me. Worst customer service ever, rude and arrogant. If he hates his job he should get a new one. Couldn’t even ask him a question about pricing because he never knew the answer and had an attitude for my T-Mobile device concerns, like he doesn’t get paid to answer them.
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January 2024 by wadie utkovic
Danie and Omar, manager are professional, knowledgeable, competent and just really nice . Danie took the time to explain and advice and was 100% on point .
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January 2024 by Ahmad Zia
Horrible customer service guy behind the counter is lucky I didn’t smack him
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December 2023 by Walter I.
Absolutely the best phone store I've ever been to. The staff are amazing; they spent a huge amount of time and effort to solve my issues. Just overall great; wish they were all like this.
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November 2023 by M. E.
Went in a couple weeks back to add a line to my account. I was speaking with the manager of the store, Brian. He completely changed my plan after I specifically said “I don’t want to change my plan, I just wanted to add a line” and was told that would only be an additional $20/month. Again at the end, I asked my plan hasn’t changed and he assured me it did not. My phone bill ended up being double and was billed for a bunch of add ons.
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September 2023 by Victoria Feliciano
Luciano had so much patience with all of our questions. He explained to us every end result if we upgraded/ changed lines/ added lines and provided us excellent service. He walked us through the entire process and was so personable. We feel comfortable coming back and know which store/ associate will help us the best. Thank you Luciano!
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September 2023 by Shelia Roseboro
Ty was amazing he went above beyond to make sure we were comfortable with our new iPad. He is extremely helpful as well as polite. Also very knowledgeable about all of the products for sell, I would recommend him to anyone.
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September 2023 by Cheyenne Acosta
The older dark gentleman was super rude when I just went in to pay my phone bill which today is Sunday so all of them close at 7 so now because of his attitude I’m going to have to risk it with a 20 min to close time limit because of his disgusting attitude all I had to do was pay my phone bill he informed me I had to wait for four more customers to pay my phone bill so I’m like ok do you guys have a machine like most services do on site to pay the bill myself THEY DO NOT AND THE SERVICE IS TERRIBLE WILL NOT RECOMMEND
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September 2023 by Christian Fadul
I called multiple times and they put me on hold each call! You are better off letting the phone ring and not waste the customers time.
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August 2023 by Stuart “Prince Ace” Gomes
We went in yesterday to upgrade our phones and the sales agent was not helpful at all. We told him what kind pf phones we wanted to upgrade to and he never gave us any information about the available memories on the the phones nor asked us if we wanted insurance on the phones nor helpes me to transfer files from my old phone to the new phone.
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August 2023 by leche velez
This store is horrible after 30 minutes the didn't even have what I wanted iPhone 14 pro max!!!!!
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July 2023 by Kirby J.
Best experience ive ever had at a t-mobile in my life. Everyone in there was beyond helpful and hilarious. I also hate Ridge Hill by the way but ill keep coming back when i need help with my phone. I dont review anything but i felt like this location needed to be mentioned. I hate doing things in store but i was glad i walked in when i did. Again, the staff is so helpful and everything they did for me was greatly appreciated. Even if youre not close to the area like myself, its well worth the trip for the service.
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June 2023 by Evelyn Aniyah
I am now a loyal to this store due to Brian and Jose they are the best !!! I wish I can tip so this is the best I can do thank you for hiring them there brains together will be perfection?
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May 2023 by Shirley Fernandez
I have been trying to call since before 730pm tonight, total of 10 times and it just keeps ringing until it hangs up. I need help with a purchase I made for someone out of state but because no one is answering it puts me the account holder, the other tmobile store and the person waiting for their phone at an imposition. Why doesn't anyone answer at all before 8pm stated closing time????
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May 2023 by Celianna Lozano
Best customer service EVER ? Thank you Jose and Marquees for helping me with my new lines and for being so friendly and accommodate my needs customer satisfied. ?
