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February 2025 by Miguelina Garces
I went to this place around 6:30pm looking for help for a full makeup refill. I asked one of the people who works there for help and she told me that in a moment she would help my sister, my mother and me. After 20 minutes waiting, she began to help another person who arrived after us. To which I went to the girl I did my makeup to do my makeup so I could buy which she told me to get help from someone else because she was already leaving. I think that customer services are too arrogant and work only with X race. My experience in that town was very unpleasant. From sephora. They are very racist.
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February 2025 by Niky Garces
Very bad experience today at this location.
I love shopping at Sephora—it’s my favorite store. But today’s bad experience made me realize that it’s not worth appreciating them so much.
Around 6:30-7:00 PM, I went with my mom and sister because we needed assistance with a makeup product. I explained to one of the employees that we preferred to speak with someone who spoke Spanish, as we’re not very fluent in English. She was very kind and told me, “Everyone here speaks Spanish, let me find someone to assist you.” She also mentioned that once a certain employee was available, she would send her to help us.
We waited for about 20 minutes, but no one assisted us. Meanwhile, we noticed that other customers were arriving and getting helped right away. This made us wonder—were we being ignored because we spoke Spanish? Or maybe because we didn’t look “fancy” enough? We’re not sure, but the thought definitely crossed our minds.
When we saw that other people were getting assistance while we kept waiting, we approached the employee who was supposed to help us. She told us she was busy cleaning her station and had something else to do before her shift ended, so we should wait for someone else to assist us.
My sister and I were shocked—were we invisible? It really felt like no one had the slightest interest in helping us. Eventually, we decided to leave. Everyone saw us walking out, and not a single person tried to stop us or offer help.
As a customer, I felt unappreciated and ignored. It really seems like they have preferences when it comes to who they help.
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September 2024 by Janice Budhai
I was 15 mins late due to traffic and they did not do my make-up. I was disappointed, I had a wedding that I am attending at 4pm
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June 2024 by Tiffani S
Stopped in this location to see if they had an item in stock. 2 associates were standing next to me as I looked for the item and neither greeted me or asked if I needed assistance. I couldn’t find the item so I opened the drawer below and a different associate came up to me asking me what I was looking for and that we weren’t allowed to open the drawers. Ooook then greet people and ask them if they need assistance when they’re rummaging through looking for a specific color. Not helpful whatsoever.
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June 2024 by Delmy Diaz
I asked for samples at this store and they gave me a color care shampoo and conditioner my hair is not blonde so I asked if they had anything and the lady said NO, like are you serious??? We all know they have multiple samples options to give to customers, they are so greedy and rude at this store.
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May 2024 by Mrs. Hughes
This store is the worst. They are always too busy for curbside pick up. Then there should be a sign outside. Why should I alert you guys I am here then to outside for 15 mins to then have to call the store to find out what’s going on. Then for you to tell me we are too busy for curbside. We haven’t even looked at it. Are you freaking kidding me ! Customer service here is horrible. Two hours later, I checked the order to cancel the order and the store marked the order picked up already… Interesting.
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April 2024 by sasha william
I have always shopped at this Sephora since they originally opened and always having a good experience up until yesterday when I went to exchange something for a different shade and my sister kindly asked a staff member who was stocking to assist us. She was nice and went to assist us when another employee two feet away which happens to be a manager Nicki tells her through the little mic not to help us and to continue stocking. We can clearly see her as they are both near by so we turn and ask okay can you assist us she then replies no I can’t you’re gonna have to wait about 15 minutes if you need help. So confused being that she was just standing there doing absolutely nothing I asked is there a reason you can’t help she replies because there’s a line and I’m the manager. So really confused I replied well there is once cashier I don’t understand how you standing and watching is helping her or the line move any quicker she then realizes replies I’m the manager I know what I’m doing do you work here don’t tell me how to do my job. Me being a person who’s worked in customer service many years is well aware that her that is disgusting behavior from a supposed manager. Whoever assigned that position made a mistake. 1. You as a manager should help your staff if there is a overwhelming line or have someone assist. 2. For her to tell the girl to not help me and keep stocking through a mic was unprofessional instead of explaining why she didn’t want her to assist us and to flat out say no I can’t help you with no explanation is unprofessional. 3. The customer is always right you don’t go back and forth with a customer with attitude telling them do you work here don’t tell me how to do my job and just flat out be nasty is extremely unprofessional. 3. Obviously she is lazy watching her staff work and be overwhelmed and making customers wait while she is literally just stands there is insane. I don’t ever like messing with anyone’s income/job but the behavior from that manager Nicki was extremely unprofessional.
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March 2024 by Albert Saavedra Jr
I am a Instacart Shopper and being that Beauty and Fragrance is more my moms department I knew that once I got to the store I might find it difficult to find everything but this very nice lady which I did not catch her name but she was super nice and helped me out a lot and I was in and out in 5 minutes when I expected to be there a lot longer and I really appreciated the help and as the lady was handing me stuff I only knew which one it was to scan based on the color!! ??
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February 2024 by Latoya White
My happy place!
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February 2024 by Salome Beltran
Title: Unprofessional and Rude Staff
On Monday, February 12th, my friend and I entered the store around 3 pm with two intentions: to inquire about job openings and to purchase some items. Initially greeted by a pleasant lady whose name I unfortunately didn't catch, we politely asked about job opportunities. She directed us to her coworker, Chelsea. However, our encounter with Chelsea quickly turned sour. Approaching her with a friendly greeting, she rudely cut me off, rolled her eyes, and in a dismissive manner, stated she was clocked out. Not only did she fail to make eye contact, but her demeanor was unprofessional and downright disrespectful.
What shocked me even more was witnessing her actively assisting other customers throughout the store after claiming to be off the clock. This inconsistency in her behavior reflects poorly on the store's management and the quality of service provided. As a retail worker myself, I understand the importance of professionalism and customer service, qualities that Chelsea severely lacks.
In conclusion, my experience at the store was marred by Chelsea's appalling attitude and lack of basic courtesy. It's disheartening to encounter such behavior in a retail environment and I sincerely hope that management takes steps to address this issue promptly.
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February 2024 by Ashley L.
The Fenty beauty section is amazing!! But some of the items they had in stock online, they actually didn't. Not sure what everyone's talking about when they say the customer service is bad because as soon as I walked through the door I was greeted. The door was unbelievable heavy and difficult to open. But the customer service was great. The store was very clean and I loved the way it was set up.
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February 2024 by R Smith
It was alright, had a great variety of products. Unfortunately, there were products smeared everywhere making the exhibit look disgusting.
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February 2024 by Ameil S.
So how did this start? I saw a TikTok video Fenty using makeup - had to try it. I ordered the items, they arrived but when I put it on my lip - it did not look right I happen to be going to Ridge Hill to the Apple Store so I popped into Sephora met the most lovely woman, Allyssa. Her customer service was terrific. There wasn't a hard push. There was never the hard sell. She did not overdo my make up. She did not overdo the sell. She was kind - she was warm. She was gracious. She was knowledgeable, and more importantly she got the job done. I made a Purchase - I'm happy and now I'm leaving a review. go see Allyssa in Yonkers. Tell her I sent you!
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January 2024 by Poe Shui-Han
The micro aggression towards women of color is sickening ! Women of color are your number one consumer. Treat us with respect, give us space when we’re shopping, do not dragon breath on us, follow us around your store. It’s uncomfortable and disrespectful. Change your policies and training for better customer service.
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January 2024 by 28RC27 C
Oooh! Finally, I get to say what crooks this company is full of! Had a coupon and returns, one of which was an even exchange. Instead of doing an exchange, they did a refund and charged the higher price for the items I was trying to exchange for. I had 1250 points and zeroed them out when I got home cause I'm never shopping there again. Buyer beware!
