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June 2023 by Anderson Santos
Made an appointment+ prepaid in full to replace our lifted truck windshield, put a note on the order that the truck is lifted, day comes tech comes out didn't bother to read the note, is "surprised" the truck was lifted says he would return end of day, or next day with an additional tech to finish the job. 2 days later go and check on the vehicle, windshield is not replaced, called to find out whats going on, the company refused service and didn't bother to call to let us know that's what was happening. Extremely poor communication and lack of professionalism from both the tech and the company.
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December 2022 by Z MAN
IF YOU LOVE YOUR CAR, DO-NOT TAKE IT HERE! Weather stripping not affixed correctly, damages to paint, and one of the rear defroster tabs was not attached. Not all broken glass was vacuumed. I went to speak with Manager (Raymond) who sent out his big dog to intimidate and deny liability who I thought was the manager. Then Raymond comes out and say's they're not responsible for crash wrap or tape that they removed nor the weather seal because it's factory OEM. Very unprofessional, with careless attitudes. Escalated to corporate office.
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November 2022 by Space Dandy
The drop off service was a good experience for me. I dropped my car off at 8am and was confused about where to leave my keys. Thankfully the location was already open and the staff just took the key, checked me in, and started to work on my car. The staff even said i could just wait for my vehicle since they were going to immediately starting the work. I chose the standard option which didn't cost me anything out of pocket and the entire service took roughly 1 hour. I even received text and emails updates on my cars progress. After my car was ready I just hopped in without any additional paperwork and received an aftercare instruction email. 11/2022
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October 2022 by Rebecca Butcher-Rivera
Wonderful and prompt service with an appointment from my insurance. I was in and out in less than an hour. Appreciate the coffee options while you wait too!
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September 2022 by Giuseppe Paleologo
I was recommended this shop by my insurance company. The good first: they replaced the glass on schedule. The bad: 1. the estimated cost was higher than the website's estimate. When queried, they mentioned the sales tax. Upon reading the receipt, it was the windshield disposal charge. This doesn't seem right. 2. There was an EZ-Pass on the windshield. Rather than removing it and leaving in the car, they threw it away. 3. They asked me if I wanted to replace the windshield wipers. I said no, as they were still intact. After the service, they were damaged. I definitely recommend shopping around for a better price, and for fewer surprises.
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September 2022 by Rick Churaman
I checked one star because there was no option for zero star.Why charge $34.95 to recycle a window that was completely broken off and already discarded. Not to mention the remaining pieces is still in the window well......" our vacuum could not reach"...what a joke. Complained about blobs of some kind of glue on the door....agent laughed it off. Very rude customer service. I will never go back to 985 Central Park Avenue Yonkers NY. I am very disappointed with the overall service and appearance of their shop.
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August 2022 by Ro Brown
Got my windshield replaced and drove the next day on the highway only to have the cosmetic frame on both sides around the windshield come loose and start flapping around only being held on by one screw. Unfortunately, I was no longer in the area to take it back but I went to a safelite in Middletown and they ordered me a new frame. Turns out they broke all the clips and glued it back on without even telling me. Unacceptable and would not recommend with this dishonest practice.Service: Auto windshield replacement
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July 2022 by AJ
The worst window replacement company ever! I have my 2020 Camaro down the road from at the Beck Chevrolet dealership waiting to have my rear window replaced and its been there for 3 days in a row already. I've been driving back and forth dropping it off and sometimes waiting for my rear window to be replaced and they have had me waiting for 5 hours with a no show the first 2 days. The 3rd day they decided to show up 1 hour before the dealership showed up and since my window takes a few hours to replace, that day their presence was useless and pointless. I'm wasting so much premium gas driving to and from home to this place all for nothing. These people are a joke!!! Never use them beware of you're scheduled appointment times since you might be left waiting for days at a time.Service: Auto rear window replacement
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July 2022 by Tim Zhang
They lied to me and refused to provide service.I schedule an appointment through my insurance company to repair a 1-inch crack on my windshield. The front desk staff told me it couldn't be repaired and needed to be replaced without even sending someone to check my car.Ironically, I drove to another Safelite store in the city right after leaving this store. THE OTHER SAFELITE store did a perfect repair within 20 mins after I walked-in without an appointment.So don't waste your time here and believe what they say to you.Service: Auto windshield repair
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July 2022 by Timothy Haluska
Do not use this location! They do not have attention to detail. They left a 5 inch gap of sealant at the very top of my front windshield. Thw following a during a rain storm the overhead console became flooded. Thankfully I was not far from another location upstate. The Middletown location was amazing, and repaired the incompetence.Stay away from the Yonkers location, you can not trust thier workmanship. Extremely disappointing.
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July 2022 by Mike Ferrara
These guys seem to do it right. They fixed a rear window and front windshield for me on different cars. The windshield was done a week ago and because the car has the Eye Sight Camera, the camera had to be recalibrated. They needed the car the whole day for that, calibrations have to be done there not off site, but it's working properly.
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July 2022 by Tim Z
They lied to me and refused to provide service.I schedule an appointment through my insurance company to repair a 1-inch crack on my windshield. The front desk staff told me it couldn't be repaired and needed to be replaced without even sending someone to check my car.Ironically, I drove to another Safelite store in the city right after leaving this store. THE OTHER SAFELITE store did a perfect repair within 20 mins after I walked-in without an appointment.So don't waste your time here and believe what they say to you.Service: Auto windshield repair
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June 2022 by larry madison
Great experience, very pleased when I got a windshield replace in my Toyota, very nice employees, Junior did a excellent job. If I ever need to replace a window or windshield. Safelite AutoGlass the place to go
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May 2022 by Tony Sozo
Great job and very friendly service.I had coincidentally two windshields replaced on two cars on two successive weekends. Both jobs were done well - in and out (I didn't stay and wait). Only issue is location as it's on an extremely busy roadway that serves as a major junction between highways, and parking is extremely tight. They do a good job with what they've got.Service: Auto windshield replacement
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May 2022 by Milton J.
windshield was broken... I had to come 5 times for them to do a 1/2 a** job. The 1st time after changing the windshield, they didn't install the rearview mirror correctly and it fell. The 2nd time, they had to change the windshield too because there was a problem with the part of the windshield that holds the rearview mirror. Once they where done, it fell again. The 3rd time, I asked for the original windshield from the car manufacturer. They installed the original windshield, and so far it looks like it is holding the rearview mirror. But now, the rearview mirror was not turning on to open the garage door. Now, 4th time visiting... it turns out that they left some wires disconnected from the rearview mirror When they installed the windshield. They attached the wire, but not all the lights that turn on with the buttons under the rearview mirror are working... 5th time coming back, they properly connected the wires to the rearview mirror, but not all the buttons turn on to ope. The garage door. This experience has been such a pain... Maybe other Safelite will do a better job, but stay away from this one in Central Park in Yonkers. They are very pleasant and helpful, but what good is that if they dont do the job right.
