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June 2024 by Ivan Heinsen
The worst service. Not clean. Don’t ever do walk-in or Appoinment for that matter. The wait time is ridiculous. Under staff.
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June 2024 by Lin Osborn
I brought in one 24 hour urine specimen and my doctor’s order. I was told my Dr. had sent in orders for 2 other tests in addition, although the phlebotomist wouldn’t tell me what the blood draw was for. I therefore left them with three specimens as they requested: 2 urine and one blood draw. Only two test orders are posted (one still in progress). The completed one is just a dipstick urine. The posted uncompleted test is a serum electrophoresis. The order I brought in is a urine electrophoresis (see photo). I cannot contact the draw site - round robin phone message. The email provided for contact allows too few choices as subjects. I need one that says “You screwed up the order.” And this is the SECOND time they screwed it up, the first one being in May, 2024. You bet I’m angry!
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June 2024 by John O'Hare
The phlebotomist was very helpful. I was there for my two sons but I had left the paperwork at home and he gave me the fax number so my doctor could fax it over. Once the fax came though I was taken care of quickly and took the blood samples virtually painless. This is the best Quest we've visited since the Rye Brook location closed.
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May 2024 by Kyle Smith
Their was only one phlebotomist on scene. They make me wait up to half an hour after my scheduled appointment time.
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May 2024 by BRIAN SADOW
tech was excellent!
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April 2024 by asoumi abiba
Everything was great I hope it stays that way
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April 2024 by Chris Zannelli
Don’t ever go here ! Terrible beyond belief. Rude unprofessional and dirty !
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February 2024 by Marc Furgang
THE NURSE IS ALSO THE PERSON THAT CLEANS THE BATHROOM. WHY DOESN'T QUEST CLOSE THIS LOCATION OR CHANGE MANAGEMENT?? DO THEY NOT READ THE REVIEWS? LABCORP IN WHITE PLAINS MUCH MUCH BETTER.
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January 2024 by Mike Mata
Would NOT recommend this place for children. I am very reasonable to employees and the work space of others but my experience is just unacceptable.my 6 year old diabetic had to be poked 3 times, by the second time he was traumatized as they moved the needle around. the exact words from the lady were, " why are you screaming? the needle is out" my son coughed from his cries and she immediately said "oh no, you need to cover your mouth." youre talking to a 6 year old. these women need some entertainment to cheer them up or else close this place down! she also claimed that she worked in the E.R before and the reason they couldn't get blood was because he was crying. Which he cried after the second poke.my wife accompanied my 2 year old that day since i just had a terrible experience. just when i thought they'd maybe have a better experience it turns out they had WORST! they poked him 3 times as well and were able to only get half a vial for results. to the point where the lady said "his vein is going to burst" and my wife immediately told her to take the needle out then.im writing this review with anger as i just received a call just now from my son's endocrinologist saying that my son needs blood drawn again AS THEY MIXED BOTH OF MY KIDS RESULTS!! Not only is this unprofessional but having to put the kids thru this again is uncalled for just because of their lack of professionalism.
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January 2024 by Kareem Young
Very unprofessional place! Appointment system was down and there was no one to give any information. Hispanic woman came out and I asked her how do I make an appointment because the system is down, and she just said “OK” she was very rude and walked away. She called me in, and then told me no Im not ready for you. Very confusing! She is very rude, has no manners and is just not a nice person! Im going to request my doctor send me somewhere else moving forward. Very unorganized office. There is no one to assist or help you check in.
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December 2023 by Shweta Iyer
worst system ever. they wouldn’t take walk-ins even when they had many open slots and no-shows. despite their office specifically saying they allow walk-ins when they have openings in the schedule. representatives were extremely rude. horrible service
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September 2023 by Matt F
Came here more recently (forgot to check in) for bloodwork and has no issues.There is no one to greet you coming in. You have to go to a kiosk and register. Once registered, you sit and wait for someone to come out and call you.They accept appointments and walk-ins. Appointments get first priority, so I suggest making an appointment online before coming here.I made an appointment online (which was confirmed via email & text), so all I really needed to do at the kiosk was scan my ID & insurance card.The wait wasn't too long (there were a few people already sitting there when I came in) and I was called right around my appointment time. The whole thing was quick and I was out within 10 mins.The one who drew my blood was nice and professional. She was the only staff member I encountered the whole time I was there.They have a sizable parking lot, so you should be able to find a spot.Only the second time I've been to a Quest (the other was in New Rochelle years ago - but this one was better), so I have really no complaints. I'd come here again if needed.
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September 2023 by TheMatteffer
Came here more recently (forgot to check in) for bloodwork and has no issues.There is no one to greet you coming in. You have to go to a kiosk and register. Once registered, you sit and wait for someone to come out and call you.They accept appointments and walk-ins. Appointments get first priority, so I suggest making an appointment online before coming here.I made an appointment online (which was confirmed via email & text), so all I really needed to do at the kiosk was scan my ID & insurance card.The wait wasn't too long (there were a few people already sitting there when I came in) and I was called right around my appointment time. The whole thing was quick and I was out within 10 mins.The one who drew my blood was nice and professional. She was the only staff member I encountered the whole time I was there.They have a sizable parking lot, so you should be able to find a spot.Only the second time I've been to a Quest (the other was in New Rochelle years ago - but this one was better), so I have really no complaints. I'd come here again if needed.
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August 2023 by Rolando B.
There are currently 20 people in the waiting room. Some have been waiting for 2 hours even though they had appointment. There is one person working. Nice way to run a business Quest. Let me add they close in 7 minutes. I placed one star only because yelp will not let me continue with none. The one person working is very kind and sweet but is placed in a bad situation.
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June 2023 by Beatriz Sousa
Very fast if you go early in the morning before 8 am, plenty of parking spots in the building, I’ve been there for other reasons in the afternoon and is hard to park. Easy to check in, bring your QR code, Nurse/staff fast and friendly, results in 24h. Very recommended.
