“Never in my life would I think I’d leave a hardware review but here I am! My husband needed a brass cleaner on a Saturday afternoon around the time most hardware stores are closed. We found this one was still opened and called to make sure it actually was since we had just tried going over to another one that was supposed to be open according to Google and it wasn’t. To avoid another pointless trip I called this one before we headed there and a lovely gentleman by the name of Jose answered and literally gave us the best customer service experience that is hard to come by these days! He said they had the cleaner in stock and asked if we’d like for him to have it ready for us at the counter which we happily agreed to. He called us back a minute later to let us know that it was actually out of stock and that to please excuse him. Like, what?! So nice of him to do! Thank you Jose!”
“Since moving to Colonial Heights, this has been my go to hardware store. The staff is friendly, helpful and knowledgeable. This is very hard to find in today's world. They offer real solutions and options to problems and support their customers by walking them through the process of repair. Their prices are also great value. I hope this helps someone like this business has helped me and my family.”
“My go to place for Benjamin Moore paint products and hardware needs. Billy the owner is awesome. Save yourself a trip to Home cheap0, shop local visit William Palmer and Sons for paint and hardware items!”
“Incredibly helpful customer service. Leo helped me pick appropriate paint samples and supplies, and was very patient with my many questions! I'm looking forward to returning to this store to buy everything needed for the painting job. Moving is stressful and this feels like one less thing to worry about because of how helpful Leo is. THANK YOU!!!”
“Pros: selection, service, location Cons: pricey, parking, small showroom This place seems to be popular with professional contractors. Not the friendliest service but very knowledgeable.”
“Preston was informative and very helpful. He made my shopping experience easier by helping me put together things I needed for my project. I would shop here again.”