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January 2024 by Casey F.
I really, really, want to like this store. It's the closest hardware store to the house and it's never crowded, even on a weekend. However, the repeated rejection of requests for assistance from multiple employees make it really difficult to want to come back here. I must admit they are very consistent in their dedication to not answering questions and not giving assistance in any department. It is pretty easy to understand why their nearest competitor, five minutes away, is packed. The only nice thing about the place is the veterans parking, and it's not worth it if that's the only place I feel valued.
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January 2024 by Georgina G.
The worst store is Lowe's, the service is terrible, 4 months ago I bought a shed to enter my back yard furniture among other things and when I bought it they told me that it only takes 6 weeks for it to be in my yard and it's already 4 months and now after I bought all my furniture for my back yard because they told me that 6 weeks now they told me that they can't do the installation with a lot of stupid excuses I also had to pay for the city permit, don't buy in this store it is the worst in the United States. Unfortunately I have to pick 1 star they don't deserve no even one
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December 2023 by christina m.
Everyone is super helpful. We bought a new toilet last weekend. The sale assistant Aaron really knowledgeable-we were clueless and we left with everything we needed. The plumbing manager was super helpful at directing us. DIY is not our specialty-but we always get awesome direction and support at this Lowe's
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November 2023 by Cheryl M.
Client changed their mind on an appliance. For 9 weeks and still not resolved, Lowes says they have a note to contact their installer in several days to authorize refund. Someone phones to ask ( x fake choice), we reply we want to cancel order, they say it's cancelled. Next week, someone else phones to ask the same question. They say there is no cancellation recorded, but can do so now. The same scripted answers for solution that will happen in several days had been spoken by eight different people who had all spoken to their management teams. Is this a delay to keep your multiple hundreds of dollars ( x thousands of people) to make themselves some investments over weeks and months and likely forever because most busy people don't have time to spend hours on the phone to get their refund.
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November 2023 by Christian F.
The absolute worst place on earth!! No one is ever available to help! Better know what you need and be able to help yourself because you won't get help here.... and the manager Ryan is an absolute joke. He needs management lessons ASAP! Horrible place!!
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November 2023 by Button O.
A large appliance was to be handled by an installer-servicer, and the store would have one set of facts, and say all that is needed is for you to call the installer. Then the installer has another contradictory set of "facts" that they cannot do the installation without authorization from the store. Literal hours of phonecalls and holds later, the whole scenario explained several times again, with different reps each time, some of whom repeat data in a roboticaly bizarre manner, and only instructions are left and emailed to someone who hasn't answered.What might look like savings or a better price is pre spent in hours of time on hold.
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October 2023 by Ronnie G.
Today I had delivered and installed an electric dryer. Needless to say the scheduled delivery was within 40 hours of my purchase. Want to write that both the salesman (Mike) at the store and the two delivery gentlemen that both installed the new machine and hauled away the old unit optimized professionalism. The two delivery men's entire process to bring into my home and install took less then twenty minutes. They were thorough and knew exactly what had to be done. During the process they also showed respect for the furniture and carpeting that they came into contact with. Lowe's is lucky to have these three men represent the company!
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August 2023 by Deborah F.
Never againCannot reach anyoneI want installation cannot do their job for them Im ending up doing all the paperwork to get contractors into condo Ridiculous
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May 2023 by No N.
I had the unfortunate experience of encountering a stalker employee at the Yonkers Lowes at Ridge Hill NY. This employee is named Heather (either working in customer service and/or the gardening department), who made a false claim about a unattended shopping cart hitting her car, which I was nowhere near, and flew away due to the wind. I was surprised to hear this accusation as she approached since I was nowhere near the cart and did not witness this event. However, the wind apparently blew the unattended cart away, which is out of my control (meaning I did not have any intent of doing such a thing), and the shopping cart is owned by Lowes, so therefore, I would not be held responsible for this occurrence but rather the Lowes facility.The situation escalated EXTREMELY as Heather became increasingly aggressive and demanding. She began to follow me around the store until I was finished shopping and while at check out. Despite there being no evidence of any contact between the cart and her vehicle, I then agreed to go to with her to her car to look at the "damage" (which had already a lot of previous damage, and the mark she was pointing out did not seem like it was caused by the cart). After looking with her and explaining how a shopping cart could not have made the large mark she claims it made, then, I asked her how she wished to proceed, by which she then said nothing.BUT THEN! Heather follows me to my vehicle and starts taking pictures of my car, my daughter, and I. I found the entire ordeal to be incredibly unprofessional and very unsettling. To be accused of something I didn't do since it was out of my control and then be harassed by an employee was unacceptable. Disturbed, I called Lowes to speak about this situation, it took 15-20 minutes to finally reach a supervisor/manager, yet nothing has been resolved. I STRONGLY URGER others to be wary of this particular employee and their behavior at this Lowes location. It's clear of the extreme unprofessionalism occurring at the store. As for the false claim about the shopping cart hitting her car, I can only assume that it was an attempt to get money from me to pay for her pre-existing damage. Either way, it was unacceptable, disturbing, and I will not be returning to this store anytime soon.
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May 2021 by Mercedes C.
This particular Lowe's has shown us- for the second time mind you- that location, location, location plays a significant role in the type and lack of service they deliver. We noticed water damage in our kitchen laminate floor then hubs began ripping DIY-style. But while doing that, we figured we might as well get rid of our 20+ year old cabinets and get on board with a sleeker design. We visited the Kitchen Dept. here in late April '21 in hopes of solidifying a deal. Sergey delivered outstanding kitchen cabinetry expertise the day we met him, gave him a scope of our kitchen and in turn, he detailed how he was going to execute our job like a drill sergeant- which I almost liked. We had some measurement homework to do and emailed him those along with photos 3 days after meeting him. Email glitch delayed our communication and we re-sent our photographs. We anxiously waited for Sergey's word on how he was going to tackle our job but between emailing him and phoning the Kitchen Dept, everyone was MIA until someone told us Sergey was sick. Hubs made yet another appointment for a 3:30 with someone else. Seems odd that when hubs came here for his appt, this second guy, was cackling with a couple like there's no tomorrow and basically told my husband to come back in "20-30 minutes". That never happened.Let me be clear- I understand that COVID is to blame for labor shortages which makes home improvements way more difficult to acquire these days. But the dismissive and lack of customer service at THIS location, is proof that management and its employees do not put customers first and THAT- has NOTHING to do with COVID. Having been here two times already is more than enough and there won't be a 3rd. That- I know.
