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December 2023 by Sam Gum
They fixed my chain even better than I first got it. Randy is very honest plus great service all around, definitely coming back for a new piece
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March 2023 by J Xguy
I had never visited this store previously. Overall the service was nice and friendly, but the prices are a bit high. I visited there a while back to have a battery and watch crystal replaced. They did the job properly, but the price was simply just too high, even if the service was nice. I would not return in the future, despite it being a nice family run business.
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March 2023 by Andy Telegrafi
Fantastic people! Great attitudes, helpful, and so nice! Took some necklaces here to fix for my daughter. From the ladies upfront, to the owner, and everyone’s positive attitude to help you, I was very impressed. Thank you!
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October 2022 by Lonnie Elson
It was a pleasure dealing with this store. I will recommend them to all my friends.
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September 2022 by Amanda M
Ideal Jewelers goes above and beyond to cater to the needs of their customers!!! The team always ensures that the customer leaves happy. Highly recommended!!!!
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July 2022 by Maxine N
What a wonderful family-run neighborhood jeweler! Excellent customer service, a lovely variety of jewelry at reasonable prices. Highly recommend??
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April 2022 by Eddie Soto
If your gonna support your local Mom and Pop shop then this is it. The staff are incredibly pleasant and helpful. If your looking for a special gift or just something for yourself the amount of options are there for you!
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April 2022 by Anthony Raccino
Ideal jewelers is highly recommended! Their prices are unmatched and their customer service is excellent. If you are looking for quality jewelry at a reasonable price - go to ideal!
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April 2022 by Ann Marie Mirabella
I have been going to Randy and Jen for years. They treat you like family and always cater to the needs of the customers.
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September 2021 by Joycelyn Siame
I have never been to an establishment that treats you like family, no matter who you are. Every single person working at this jewelry store has always treated me and my mom like we are important especially Randy and Jen :-). I am forever grateful to you for not only beautiful, quality jewelry at amazing prices, but for your hospitality and warmth. Nowadays, many places have forgotten what customer service is about, and I can honestly say you guys should write THE handbook on proper customer service. Stay awesome!
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September 2021 by Kevin D. Williams
I initially went in to purchase some jewelry cleaner happened to see the engagement rings and had already been looking to replace my wife's ring she lost so many years ago saw a few I liked and was helped by everyone there they were sooo nice needless to say she said yes.....again !
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May 2021 by Madalyn Mercado
I highly recommend this jeweler. Great prices and high quality jewelry!
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November 2020 by Catrina Lozinski
I went to Ideal Jewelers because of its convenient location. The staff was inviting and friendly. They were willing to negotiate the price of a bracelet that I was interested in. My experience was great and the owner is honest and trustworthy. Ever since then whenever my friends need jewelry I recommend Ideal Jewelers as the first place to go.
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November 2020 by Janet Geller
Firstly, I never like to give bad reviews however I walked out of this store so taken back and instead of holding this in,this was my only recourse! This jeweler moved into this new location convenient to me so I decided to try them. I started off by bringing in a few repairs which seemed ok. Then I went in to buy a watch band. I purchased a watch band and after 20 minutes had to bring right back as the loops that hold the band down fell off. I went back they gave me another band and again after a half hour I went to tighten the band and the band just broke away from the watch. So when I went back he gave me a band that was a bit more costly and did not charge me. Thank you that is good business. Then a bit later I bought in an ankle bracelet semi precious stones to be restrung. They gave me a price,not cheap ,however they said it's time consuming, I left it there picked it up great! Within 1 month it broke and I lost alot of the stones..I had lost my receipt and the jeweler said he has never seen this ankle bracelet.. the owner seemed to of remembered, so they took it in and said we will not charge but it was with a very perturbed attitude. Note,also giving me the watch band that was a few bucks more was also given not happily..At this point I should if seen a pattern , the never not being able to remember my things,,,and the owner trying to satisfy but not happily...unfortunatleyI had to go back because one of the very first repairs I gave him was a diamond bracelet which they soldered in one place and put in a pin.When I bought that back,again the jeweler did not recall the bracelet again,,,and the sales girl said to me ,,,you did the same thing with the beaded ankle bracelet???? What did I do? Nothing it broke your supposed to service e a customer and fix it after 1 month..why are you blaming me? Then the owner cameout and said even if I recall it's probably not in the same place were he soldered and put the pin in last time..I said yes it was,but ok,and to jog your memory,you asked me who was working on this bracelet before with all the solders? it's so stiff and the lock is cheap!I said Twinn Jewlers..He had something not great to say about them....Anyway he gives me a price to resolder, and a new pin for my diamond bracelet, in 1 spot.A very steep price. I said wow!!..he then said you know what? Go to Twinn Jewelers,I'm not touching it!! So very unprofessional people, and please dont try to try to turn the tables on a customer for your errors and make like I'm the problem here,,,, besides the customer is always right in good business..they lost a good customer!seems as though as soon as something goes wrong and the customer has an issue...your done!!In answer to the owners response to my review.... it's not exactly what really happened that you are trying to make good for yourself...I brought you things that you repaired.. namely...restringing an ankle bracelet that broke within 1 month, receipt or not, you did the job. I guess not having a receipt gives you the upper hand to bull doze and try to say you never saw the piece before?? Same scenario with my diamond bracelet. Yes twin did the work many times so did another jeweler. But I was giving you a try being in a new location and yes you fixed it as you did my beaded ankle bracelet and i paid fair and square. But that also broke in a few months. I bought it back.. again no recollection of it ..was willing to pay but at least not a high price being it was just fixed by you which your jeweler your sales girl was doubting I ever bought it to you. Saying I'm trying to get away with something like I did with ankle bracelet. That's not nice..I'm a returning customer. You want to keep your customers,, you tell me go back to twin?? Why because I felt you were steep...you decided not to bother?? Did not want to come down on repair at all.... I kept coming back at first i had no issues in beginning... but then a pattern started not recalling my pieces,??? . and yes I had to return 2 watch bands in 1 day..
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October 2020 by Bob A.
I travel to this jewelry store after hearing positive things from a friend what a beautiful engagement ring they are great people to deal with and have unbelievable prices I would chop there again and again
