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May 2024 by Myles Drance
First, there's a puddle of vomit right in front of the entrance door. Not entirely their fault, but still gross. The tax "pro", I think Rama Mishra, refused to work on my taxes because I was on a fellowship (taxes not withheld) for half of the previous year, and I didn't receive a W2 because I wasn't technically an employee of the university. I brought my paystubs and confirmation of estimated tax payments and explained the situation. Still, he wouldn't even attempt to work with me. I had had my taxes prepared at H&R Block in Massachusetts the previous two years under the same conditions with no problem. I told him this, and he told me to go back to them to do my taxes. Incompetent and unprofessional.
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March 2024 by Michaela Greer
Go anywhere else but here — and I mean this location but also HR Block as a whole probably. In short, they are rude, don't save you money as they claim (in fact you'll probably owe by the time they're through with you, and are extremely unprofessional and judgmental.The detailed version:For the last two years, I'd gone to the location on Central Ave. But, after booking an appointment online though as I usually do, I went back and forth with the receptionist there for over a week because of a mess up on their end.So, I decided to go to this location which was closer to me any way. HUGE mistake!My appointment was for 6 p.m. with Rama Mistra. There was no one at the front desk and I met two others in the lobby when I arrived; one lady who also said she was waiting for Rama because he told her yesterday to come back today. Rama never looked out or even acknowledged either of us despite the fact I had an appointment.About 15 minutes into my appointment time, another tax guy (Simon Popovic) came out to ask both of us if we needed to be seen. Since I clearly wasn't going to get through with Rama, I agreed to work with him instead.As an older gentleman, Simon was obviously slower, appeared to be a little hard of hearing and didn't seem very well acquainted with the software — even having to stop to ask another tax preparer how to move my appointment to his folio. But this wasn't what put me off to him.What bothered me most (other than the fact he took personal calls during our meeting) was that he seemed so annoyed by my income. He made comments throughout my session with him about how much I was making, how long I was with the company, if I "had enough time to spend all this money" and also went so far as to ask why I'd sold stocks last year.I've never owed this IRS, but based on his preparation I do; and quite a large sum at that. He did not explain why and brushed it off when I asked.At the end, when it came time to check out, he said that he needed to put money in his meter. When I told him that I was also past due to pay he suggested we both go out at the same time. I told him that it didn't make sense for me to walk all the way to the lot to pay for 15 more minutes when all I needed to do was pay and leave. He left anyhow and I was stuck there waiting for him to come back just to cash me out, praying all the while that I didn't have a ticket on my dash since it took so long!This entire time (an hour after my appointment time and past their closing time), Rama was still meeting with the same person who'd been in since I'd arrived and the lady in the lobby was still waiting for him.This was the worst tax preparation experience I've had. I rather try to figure it out myself than return to them next year.
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March 2024 by Local Guide
Went in today with my husband and son. Serena was the absolute best! She was kind, patient and very informative. Also the receptionist in the front is the sweetest person you’d ever meet. Can’t be any happier with their speedy and thorough service. Will definitely be returning next year.
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February 2024 by Ahad Taher
I was charged almost $450 to do my taxes here for a return that was extremely simple. Go anywhere else but here.
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March 2023 by k perez
Great service, great price. I always leave confident.
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September 2022 by wil star914
awesome service
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February 2022 by Johnny Colon
I love the service you give and the professional that this employee is. Employee Serena Caballero from the Yonkers New York office is the best.
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February 2022 by Stephanie Calixto Soriano
Yes she did a perfect job helping me with my tax returns
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February 2022 by Josephine Diaz
She nice and she do the work good
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April 2021 by Jerry Ayers
Job was donevery professionally. Lady had a pleasing personality. The experience was pleasant.
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March 2021 by Rosanie Albino
Magarita was quick and accurate while doing our taxes
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March 2021 by Claude Dominique
The tax preparer knows his work.
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March 2021 by Dianne Thomas
The reps know the latest for the federal and state!
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March 2021 by Victor Barletta
The history through the years, is what makes me come back.
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March 2021 by Stephanie Little
Its the truth no complaints
