-
May 2024 by Deanlogic 13
GameStop has screw over there customers once again I went to do a warranty exchange on a ps5 controller but they informed me that the policy has changed after I purchased the warranty to be honestly it puts the employee in the bad situation to screw customers over and the employee here became rude and said “anyways” like I was a waste of time or it was my fult when I was told by this very store that I was going to get a new controller this is way GameStop loses customers and employees because the company has bad morales my recommendation is just go to target if you come to cross county to get anything for gaming I will never shop here again
-
April 2024 by Chantel Williams
Staff including the manager need better training asap. Don’t know anything about products or how to use their own system. Or maybe they use it as an excuse to not help people either way it’s a shame.
-
April 2024 by Brian Brian
I’ve been here the past 2 days at 8pm and the gate is down and they are closed. THIS STORE IS NOT OPEN UNTIL 9:30 like stated on the website. Change your store hours so I or others don’t have to waste time coming here only to find the store closed.
-
March 2024 by Nakeishia Anglin
GameStop new policy is that you cannot return any unopened items even if it’s within the 15 days grace. They don’t do any returns at all. My son had a headphone and it hurt his ears and I tried to return it and the only thing that they told me they can do is return it for the same item. The item that actually hurts his ears no refund no exchanges for anything else just the same item. I Well, never buy anything from GameStop again.
-
February 2024 by Brandon Durant
Great service
-
January 2024 by S C
The manager handled my trade and purchase like a pro, she had me in and out. And help me get the maximum on my trade!
-
January 2024 by Priscila Sanchez Briones
Toooooodo
-
December 2023 by jose figueroa
They closed 13 mins early I’m literally in front of the store and is not even 9pm yet. It says online that they are open till 9pm. Really angry at this
-
December 2023 by Felix Rosario
just go to a different game stop . these people just love to make you waste time. They deny my return. I end up going to a different GameStop and they accepted it.
-
November 2023 by Josue Colon
Now when purchase warranty for items store picks and chooses either its a refurbished or new horrible. Witnessed someone getting brand new control with there warranty trade I was next got a refurbished one new game stop policy horrible. No wonder there going out of business they definitely lost another customer im going to BEST BUY from now on
-
July 2023 by Erick Misael Concepcion
Wonderful place, good service.
-
July 2023 by Tina Jones
The Kids love GameStop. They have great warranty on their products
-
July 2023 by Eric Velez
I paid this location a visit and immediately noticed a lady arguing with one of the cashier’s stating that she wanted a replacement controller for a controller that she’s returned already. She says they all keep drifting. I moved away started looking at some Xbox games and picked out three ten dollar games. I then brought them to the register, and the cashier begins to look for my games, turns back to me and states we only have one out of the 3 of them. He begins to ring me up and I was in the process of paying not noticing that the young man rang up $20 instead of 10 when my girlfriend Raised her voice slightly stating why he put 20 not 10 the young man replied with they never changed the price. I then declined the transaction and walk out the store disappointed. Disappointed in the fact that he was not going to mention anything. Common sense isn’t that common ??♂️
-
June 2023 by Sam Kingston
Forced to purchase pro membership to purchase PS5. No company policy requirement to do this. Wouldn't allow me to just add to existing expired account. Forced into creating a new one.
-
June 2023 by Luke Connors (Thales)
I have to agree with the other reviews on the poor quality, or else complete lack, of customer service. The demeanor of both gentleman working there was anti-social and resentful.
