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April 2024 by Logan Cundiff
I had black wireless for two years, at first under their $15 a month plan that included 1GB of 5G and 128 kbs after (which switched $20).
Good things
1. Customer service wait time was pretty low.
2. Offered a refund when phone plan didn't work at first.
Bad things
1. Auto recharge never worked and I tried for several months, only to find my plan not renew at end of month. This led to a LOT of issues for me and is why I eventually cancelled my plan along with...
2. The 5G data didn't really work? Regardless of my data usage my internet either didn't work at all OR was slow. On occasion I had ok speed 1-2% of the time, but not particularly at beginning of month when I'd have the 5G. Overall very confused.
3. Sometimes, they don't tell you your plan is ending if you had a special deal, something in their system doesn't register the special deal, so you find your plan ending randomly without warning.
4. My plan didn't work at first due to a "bug" in their system. At first they actually told me to deactivate my plan and offered a refund because my phone wouldn't work with their plan (Google Pixel 3), which I should've said yes to lol but in the end they realized it was a bug and I got it working after a few hours with customer service.
Overall don't know why I stayed this long. I recommend never using this service unless they've somehow fixed all the problems above.
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August 2023 by Hanif Vora
Hot girls
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January 2023 by Willie Kabaso
Good Service, inexpensive Can't complain about the service. Good prepaid service and support. Been with them for a couple years now. - Tommy - IL.
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January 2023 by Jeff Michael
Unlimited Talk, Text & Data for $30 with International Calling on a large network of a large carrier. Working well for 5 months now.
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January 2023 by Laxmi labad
I had an issue with another carrier and customer support walked me through every step to get my service over to Black Wireless and up and running smoothly. Thanks
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January 2023 by Ayubu Mahiza
Easy to use, great value Great value we have gotten for a cell phone plan. Was easy to install and use.
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January 2023 by esnath bera
Great plan and cost for my kid to have a phone. I can keep him on a budget.
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January 2023 by Yaseen Desilva
I was surprised by how easy it was to set up. Customer service has been amazing and so far great service. - John P., FL
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January 2023 by Charity Ndifon
A great service! Prepaid with the ability to be on a large network and with the prices low! - J.C., New York
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January 2023 by Rousselot Contace
Was easy to port my old number with Black Wireless. Customer service very helpful.
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December 2022 by Guerry Florence
Can't beat the ability to Pay as you Go and have FREE International Calling. Highly Recommend! Soon H. - CA.
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December 2022 by Google user
Wish there was lesser than one star. They sold 6 month unlimited plan in t mobile network and after a few weeks they informed that they are suspending the plan. I did not even receive my full refunds. These people are a bunch of cheats with terrible customer care.
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December 2022 by Earl Carter
Stay Away from Black Wireless. I just paid for my plan and can't even use my phone to call out or text. They are ripped offs. Had to give one star to be able to post a review but not even worth a one star.
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November 2022 by Himanshu Kumar
Wish there was lesser than one star. They sold 6 month unlimited plan in t mobile network and after a few weeks they informed that they are suspending the plan. I did not even receive my full refunds. These people are a bunch of cheats with terrible customer care.
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October 2020 by steve
beware of their bait and switch, you will not get what you paid for, paid for 50 GB, 2 weeks later was offer 5 GB instead. stay away.
