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September 2023 by Bridgette Rodriguez
Optometrist was excellent, unfortunately the communication between staff and I was not. I was told, there was still a wait for my contacts. I called a week after and was told, my contacts were never ordered. I called today and was told, my trial contacts arrived. Why would I need trial contacts, if I already have them. I needed my 6 months supply.I would rather pay the extra money and go someplace else, where I can get what I want with no lack of communication. Hours have gone by and I’m still waiting for a supervisor to call me back. i no longer will do business with this company.
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September 2023 by Johanna B.E
I love this place. I have been going there for couple of years. The service is great and all the staff is super friendly especially the supervisor Gina. I purchased three pairs of glasses for my daughter thanks to the great service.
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August 2023 by Jorgette Ramos
I was in the 2349 Central Park Ave location last week for and eye exam and a new set of glasses. Milly and Sonia went above and beyond helping me. I had my favorite pair of frames which were broken and discontinued. Milly and the team found a way to fix them!! I was so thankful and I still got a new pair. Sonia helped me pick some great frames. I was able to pick the right cost plan for my insurance. I was so very satisfied with the great customer service.
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August 2023 by MaryAnn Wilson
No one picks up the phone. Left on voice mail ALL DAY& NO ONE CALLS BACK. Tried to check on my eye glass orders (3) and all the website will tell me is that they are all "IN PROCESS". Yeah, well, my RX orders from 2022 AND 2021 ALSO say "IN PROCESS". They add "PICKED UP" when you pick them up. No call to say they are read (ever since 2021), so YOU have to try & keep calling or (for me) drive out of my way to physically walk in the store to see people not busy sitting around. I understand the White Plains store is much better. Will try there next time.
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August 2023 by Ashley L.
I had the best experience here. When I got here I was immediately seen by the tech. Following up I then saw the eye doctor. Shopping for glasses was amazing, the associate helped me get super cute glasses and I got them 2 for $127.95 and a box of contacts. Best experience here. Milly was the best!
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August 2023 by A O'Connor
The sales associates do not return calls; we had to call the office 4 separate times to try to place an order for contacts. It would be so much easier if we could place the order ourselves online since the prescription is already written.
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July 2023 by Barbara Von Traumer
Great Optometrist. Amazing staff.Great location. I really enjoy coming here. Much much better service and care than Raymond Opticians. Love how they fit the glasses to me.
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June 2023 by Angie Morales
What can I say about Americans Best!!!They love by the name ‘BEST’ my glasses are great, service was amazing and on top of everything my glasses come ahead of time… Beautiful ppl… I will recommend this place, friends and family
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June 2023 by Garry Evans
During my visit to the Central Avenue location in Yonkers, I witnessed a technician named Sonia deliver excellent custom service to a customer who needed assistance with understanding her order. Sonia was calm and patient, reassuring the customer that her needs were important. In the end, Sonia pleased two separate customers at the same time. Great work, Sonia!!!
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June 2023 by Star Y
You get what you pay for. Both pairs of my glasses had to be repaired repeatedly and the both are broken beyond repair. Also the non existing customer service on a day where it was not busy was the reason why I just asked for my prescription and left. Great value horrible quality. I will never go here again .
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June 2023 by Heather Anne
Senia was great!! Very friendly and knowledgeable about prescription sunglasses. She helped me pick the perfect pairs and was very helpful. She took her time and we even had a nice chat while she was putting my order together. I will definitely be going back to this location again and hope to see Senia.
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May 2023 by Stacey Saunders
America's Best has always been my go to for glasses for almost a decade. It has always been an in and out experience with great prices. I appreciate Milly's patience during my last visit, I was changing my style and couldn't exactly articulate what I wanted but she was still very helpful.
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May 2023 by Velma Rosario
Worse place ever!!! Would give -5 stars if I could. Had an appointment scheduled and while I am completing paperwork at the location they canceled my appointment, literally right in font of me after I was checked in. They could not under any circumstance allow the appointment to be restored because they had added back to back special needs appointments and they were backed up. Completely rude and unprofessional. Lost my family's businesses forever.
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April 2023 by justina alisse
this was my first time here and i will be coming back and recommending this place to my friends and family. The promotions that they have are very affordable. And the staff is very friendly, Anna did my free high exam, and she was very nice. There is also a wide variety of glasses, so it could be a little overwhelming, but Sonia and Milly really helped me find the best frames for me, which was super helpful, thank you everybody at America’s best, you really are the best!? ?
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April 2023 by Steven Weiner
I just had the BEST experience at America's Best! The side wing on my glasses broke and I am leaving for Vegas in two weeks! Oh No!!?!?!? Millie to the rescue. She helped me with the upmost professionalism. She did her best to accommodate me not only so I was able to get new frames, but also not even pay a dime. Thank you for warranty! And Thank you for people like Millie! Give her a promotion if you have not already!
