“I ordered 2 oval matte black closet rods after measuring the distance between the walls myself and when they arrived one was a bit short. (They ask you to measure exact distance between the walls and they'll send the correct length rod) Unfortunately I was off by 1/4" (walls are not plumb) and that meant I got the wrong size rod. I called and they told me they would send another rod whatever length I wanted as long as I paid shipping. I thought that was very fair and the new rod arrived 2 days later and fits perfectly.”
Home Improvements
“I ordered 2 oval matte black closet rods after measuring the distance between the walls myself and when they arrived one was a bit short. (They ask you to measure exact distance between the walls and they'll send the correct length rod) Unfortunately I was off by 1/4" (walls are not plumb) and that meant I got the wrong size rod. I called and they told me they would send another rod whatever length I wanted as long as I paid shipping. I thought that was very fair and the new rod arrived 2 days later and fits perfectly.”