Hatchet Hardware is a family-owned and operated authorized ACE Hardware dealer native to upstate, New York. The store is super convenient, located right in the center of town. It offers a wide range of brands and has a carefully curated gift section with locally inspired goods. The employees are consistently described as very friendly, helpful, calm, and polite, even when the store is very crowded on a busy day. Customers report a wonderful experience with top notch service, noting how the crew is always extremely helpful. They provide calm, polite assistance, help with specific product requests, and efficiently handle online pickups, getting customers on their way quickly. This is what customer service should be like, making it a great place to help with any project and literally a favorite place for many.
