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March 2024 by John Malenkiewicz
I’ve gone to Hannafords Pharmacy for well over 20 years and they are the hardest working group of people I’ve seen. Never a problem, courteous and scripts are always ready when I get there.
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December 2023 by Apolonia
This is the third strike and time to write an honest review. First they called to tell me they couldn't fill it and then suddenly they could. They gave me a THREE month supply of medication that expires in ONE month. They must have found it at the bottom of a bin somewhere. I noticed in the parking lot and went back in. She was very rude when I asked why I was taking something that was expiring in a month (when every other time for the past 20 years the medication I take always expires a year from when I receive it.) She didn't look at me, just said take it as it's expiring, and walked away. Apparently once i leave the pharmacy i cant return it even though i wasnt properly informed. I went to two other pharmacies and showed them the medication. Both said absolutely do not take it and call your doctor. I also asked a nurse who informed me not to take it. Now I am trying to call my insurance company to override it so i can have it refilled somewhere else and I wont have it in time. They have done this before. One time they said it was filled and when I went to pick it up it wasn't there and I couldn't take my medication in time then either. That time the same woman said "just call around and see who has it " like I'm shopping for tic tacs and i can just pick it up anywhere without a perscription. Another time I went there they completely changed the medication to a different brand without informing me or even asking. Just slipped it to me and ran off behind the counter. The pharmascist behind the counter has tried to sell me eggs from her chickens she owns personally to make a little side money. But her actual job? Nope... just take expired medication. Shame on her. Absolutely do not go here.
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October 2023 by Marie Marie
The women who work here laughed at a VERY young woman who was pregnant. Talked about her after she left too, made jokes and laughed. I understand that accidental and young pregnancies are not ideal, but she was just trying to get the medication needed for her and the baby and that behavior is completely unprofessional. Really unsettling to watch.
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September 2023 by Thomas McGivern
I will be reporting this to corporate, and I’m calling the state first thing in the morning to make sure this complaint is taken care of. I had to go to the pharmacy with my daughter after the third time she came home crying, unable to come home with her medication. She’s currently 20 yrs old, three months pregnant, emotional, and has a lot of stomach issues to begin with, and RELIES on Zofran (strong nausea medication) to be able to keep ANY form of food down, and to take care of the debilitating nausea throughout the day. This pharmacy was discriminatory, unprofessional, unaware of the of their own services, and oblivious to recent changes to Fidelis medicine. Let me start from the beginning. She’s been using this pharmacy for years. Recently she UPGRADED to a different insurance, and stopped being on my plan. She applied for Medicaid, and was denied twice, because she makes too much in a year to be covered. She gave them her new Fidelis insurance card, and they did not know how to put the card into their system. They insisted that she had Medicaid, and they needed to see her Medicaid card, telling her that she was on “Fidelis manage Medicaid” every time she went to the pharmacy. They refused to take her insurance card, her metal level plan that she pays for, and laughed at her because Medicaid would not have covered tht prescription. She tried explaining over and over that she does not have Medicaid, begging them to try and put her ID number in the system. But they would not listen, and insisted she had Medicaid, and it would not cover her prescription anyway. When she finally got somebody to insert her ID number into their computer, they told her that our insurance would need to approve the coverage for the Zofran. When I heard all of this, I was floored, and I knew it was completely incorrect. So I tried to take action. The fourth time, I went with her to the pharmacy. Before we went, we located her denial letters from Medicaid, a recent bill from her Fidelis metal level plan, and an email that showed it was preapproved already. We went to the pharmacy with our insurance providers on the phone, telling the pharmacists that my daughter does not have Medicaid, she pays for a metal level plan, that her medication was approved weeks ago, and that their computer system should have got Fidelis plan changes on record. We went back-and-forth with one of the pharmacist, until she got so frustrated, insisting that she has Medicaid, rolling her eyes at us, and telling us we were wrong. After about 15 minutes I called Fidelis back, to try and show her that her information was incorrect. She left, and stated “ well I wouldn’t be able to do anything for you anyway, because our computer system has been down all morning. She spent all that time telling us that we were wrong, wasting our time while my daughter is suffering, when she could have that their computer system was not and my daughter would be unable to get her prescription that day to begin with. Finally, the conclusion that we came to, was that she would call my daughter when their computer system was back. six hours later, my daughter gets a call. The same pharmacist on the phone tells my daughter, “ you have a high deductible on what appears to be a metal level insurance plan, you would have to pay upwards of $300 for your Zofran, because of how high your deductible is. We tried to offer you a coupon code, and you missed out on $11 Zofran.” she has a $400 deductible on her insurance. They were lying, to make their ignorance and unprofessionalism, appear, correct. No apology was given to my daughter. My daughter did end up switching over to my pharmacy, and when she picked up her prescription, she gave them her insurance card, there was no charge, no issue with her insurance, because the medication under her low deductible, metal level plan, that she pays for. Disgusted with the way my daughter was treated. I will be calling the State & making a complaint. Train your people better, and keep updated records for christs sake. Unprofessional, & I will let everyone
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November 2022 by Michael O'Brien
Always a pleasure picking up meds
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June 2022 by Richard H.
I've been here quite a few times, mostly at night time eight or 9 o'clock. They have a lot of things I can get and then get out.
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January 2022 by Cathy P.
The stock people there are horrible! You're always in there way! They get mad if you want to look at something in there way. I was shaking when I left today the vibe was so bad! And this is always how it is! I hate shopping there if it wasn't so close I would never go there !! The girl who is at the 14 items or less with the blonde hair actually slams things at me. Like she is pissed off all the time! Here I spend at least $60 every other day and that's how I'm treated?! Thank God for the nice cashiers
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December 2021 by Cam D.
as a vender I don't think it's unprofessional for ur back door Receiver to not wear a mask but demand me as the vender to wear a mask and have it cover my face when the receiver dont need to wear one
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November 2020 by Tammy Fragomeni
Zero customer service! The ONLY thing they have going for them is prices (some things) and selection (usually)! Could care less about customer convenience!
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July 2020 by Tea B.
I have been trying oat milk for a while now. It is good. My stomach does not do the rumbles anymore. I went to hannaford. Got oat milk. Came home with almond milk. Do not put oat milk with almond milk. It is rude. My stomach is doing the rumbly now. Sincerely, me... from the toilet.
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May 2020 by Holly Bakes
Most of the time, my experience there was good & the staff was friendly. It's nice that it's the kind of place they remember your name. Recently, I had a very bad experience & switched pharmacies because of it. Overall, however, I'd say it's a good pharmacy. Just not for me anymore.
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January 2020 by Francie T.
The Hannaford in Wynantskill is a really good supermarket. The workers are very helpful and friendly. It's a small sized Hannaford, so the choices are less than other Hannaford stores in the area, but i love the small-ish size. They carry a decent variety of vegetarian food choices and their produce is good. I think their prices are lower than the other chains in the area. I definitely recommend this store!
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January 2020 by dba12123
I' ve been using this pharmacy for years. Their service is excellent. Always courteous and professional.
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October 2019 by Rena Watson
Fantastic service! Got shingles shot here and it was a breeze. Pharmacists are consummate professionals and always most helpful!!!
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October 2019 by Carolyn Vielkind
The staff provides excellent service, going above and beyond to find solutions.
