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October 2024 by Christina Mieczkowski
2024 - At one point, 2 years ago, I rated them a 5 star. Outstanding, friendly, etc. However since covid, they do NOT answer their phone, everything is via text. Made an appt for a thursday, got there and was told it was a "tech" appt and not for a vet. Took blood, couldnt get a hold of someone for 4 business days, then they called only get my payment, not even address the results! Doctor finally calls and says ok lets make an appt, will have someone call you tomorrow. Never happened. They called the day after, and again, asking for payment. Fed up. I will not be returning. I have no idea how they are rated TU best of.....
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August 2024 by Erik Ross
The Staff here are always amazing, always so good interacting with the animals, and the facilities are well equipped and clean!!
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August 2024 by Mary Murphy
4 Paws consistently shows professionalism and empathy. By the actions of the veterinarians and the staff, I know my beloved dog is receiving the best possible care. Everyone there has treated us compassionately and honestly.
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July 2024 by Jeremy Page
Poor service from rude employees. Highly overpriced as the try to recoup cost on their building. The horror stories you will hear out of this place are unreal. As well as the responses they give to any claim against them. This place should be investigated and such down for its unethical, poor morals and practices
side note to this businesses response : you wouldn’t have everyone’s name from a household
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July 2024 by Angelique Bywater
Hello! I just had the worst experience at 4Paws with Dr. Wiggins! I have been taking my 3 cats there for over 6 years. My cat Nando hates going to the vet, threw up and vomited in the cage. I waited for a vet tech to come help me so I could clean up the cage before the appointment. I waited 15 minutes and other clients came up to me asked about Nando and if we needed help When I finally got into Dr. Wiggins 30 minutes later, she stated three times that “I spoke to her clients about my cat and did I not think she may have been saving another’s animal life.” Dr. Wiggins became angry and assumed that I was talking negatively about her to her clients which clearly was not the case!! Dr. Wiggins either assumed from the video surveillance or listened that I was annoyed about the wait for a tech! Beware of Dr. Wiggins, she spent time looking at the surveillance and listening rather than sending a tech out to assist me
There are so many other vets in the area. Beware of camera surveillance!!!!
She lost a long standing client with 3 cats!!!
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July 2024 by Peter Knapp
Friendly vet to take your family members
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July 2024 by cindy hanger
They are so careing and gentle with our cat, and got him back to normal in no time at all.
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July 2024 by Janice Kullman
I was not a client but on the 3d of July they saw my dog at an appointment and it started right on time. They were empathetic and efficient and my dog is feeling better already. These people were just the best. Can’t recommend highly enough!
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July 2024 by Andrea Stopczynski
Booked an appointment. They messed it up. Treated me like an idiot. Had to prove my appointment Asked to have owner call. Nothing. Worst place ever. Don’t trust them. Evil. And charged me for a vet consultation fee. I never talked to a vet. Court here we come.
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July 2024 by Bethany Melendez
Booked day of yesterday for 3:30. Arrive at 3:40 due to a wrong turn. Wait in the parking lot and text they say on phone, signs, and text. Text wrong #, 3:43. Text correct number 3:48. Appointment cancelled. Go inside to explain situation: 3:58. Reschedule for today. Doc leaves early, appointment cancelled AGAIN by 9am. Next available is next week, can't make it because of transportation problems. Doc has a good reason to leave and her staff are so supportive.
I'm dropping 1/2 a paycheck and missing work to try and get my cat seen. My life is on hold while I try and take care of him. He's flea ridden and I'm trying to safely exit a flea infested house and need help/guidance something anything to start living in my new home with my cat happy and healthy. Doc has a good reason to leave, and good for the staff, but my time isn't worthless. My cat needs help.
I asked if there was any way I could just get help or advice but never got an answer.
I guess my experience is based on a series of bad coincidences and office policy, but if I feel like my concerns are being taken seriously and like they genuinely care for him I'll update.
I'll be there in 2 weeks (if no one sees him sooner) with my belongings packed up in boxes until I know how to help my cat.
Edit: not even sure if I have an appointment now, communication is strange to me.
They will not be seeing me due to this concerning 1 star review.
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May 2024 by Laurie Gillie
I have been taking my animals to 4 paws for years. They are so nice and accommodating. Dr Wiggins is wonderful.
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April 2024 by Ashley Ann
Back in January I rescued a kitten. They answered all my questions, teach me how to cut her claws, treat Binx with love and respect. They always on time and even remember us each visit. Next week we will leave Binx boarding at the vet hopefully the great experience continues.
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April 2024 by andrew garth
I am a new resident here...found this vet online. Easy to set up appointments...staff was welcoming & caring. My cat was handled well by the vet. Will go again here if needed.
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April 2024 by Ashley Bedian
This office is incredible. We used to go to a different veterinarian, but we recently moved back to Averill Park. By somewhat of a surprise, my elderly beagle woke up with health issues and had to be put to sleep. I knew we wouldn’t make it to our other vet’s office in time. I had never even had a pet that was a patient at 4 Paws. Despite this, when I called in a panic at our emergency situation, they advised me to bring my dog in asap and they would fit her in/move appointments. They explained all of our options, costs, possibility of treatments, percentage of a successful outcome, etc. They were extremely patient with us and let me sit in our room as long as I needed to make a decision, knowing that we had never even been patients there and were complete strangers to the practice. They did not rush me or make me feel like I needed to leave to open up the room for the other patients waiting for their appointments. They were sensitive to the situation and beyond caring both for their animal patients, as well as their owners. I didn’t have time to bring my one-year-old anywhere before going to the office, because my dog was suffering so badly, so I had to bring my daughter with me. The 4 Paws staff brought in one of those big activity cube toys for my daughter to keep her occupied. They also had front office staff watch her as I stayed in the room with my dog being put to sleep. I received a sympathy card a couple weeks later, signed by a bunch of the staff. 4 Paws went above and beyond to make one of the worst experiences as a pet owner bearable. For that, I thank them all a hundred times over. I hope they are accepting new patients, because I’d love for my other dog to be seen there. If they are, I won’t ever go to another practice. I highly recommend them to anyone reading this review. Thank you again to all of the 4 Paws staff for everything you did for us ??
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April 2024 by Ricky Kopcho
It was a nice experience.
