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September 2024 by Michael Johnson
They had the correct part at half the price of the Brooklyn dealership.
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August 2024 by Teddy Bear
I bought a car paid in full brand new 5 years ago with extended Warrenty. The car is good but the service department is terrible. If you hear a noise they charge $200 to find out what’s wrong. If it’s under Warrenty it should be free. They Uber you up to $25 you pay additional fees. They call the car is ready but as I drive away my navigation not working come right back and I have to wait. Not worth paying extended Warrenty. They should give car rentals instead with extended Warrenty. Always frustrating
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August 2024 by Rahima Begum
Just had the displeasure of working a BDC rep named John. Called in looking for a deal on a 2024 RAV4 hybrid XLE. He sounded very unenthusiastic, as if someone is forcing him to be there. I Asked to speak to someone on the sales floor and he said he is from the sales floor. Then told him what I want and that I’m looking for a good deal. He said he cannot discount without speaking to a manager or sales member. At that point I asked I thought you said you are from the sales floor and then I asked to be transferred to someone on the sales floor and he did not want let me speak to anyone else. Just said everyone is busy and hung up. Very disappointing to see a reputed dealership behave this way. Just lost me as a customer to hillside Toyota.
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August 2024 by Norji Figueredo
It was my first time visiting this place. The person who helped me was Mr. Naseen, very friendly, I will gladly go again to fix my car.
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August 2024 by Maria Beltran
Terrible service, they believe they are the last straw in the desert, I went for payment options and there was no professional service, but to catch customers if they are on the lookout, they should provide better customer service
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August 2024 by Parveen Kumar
Very bad experience you waste your time
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August 2024 by Luis Fernando Osorio
Excellent service and very professional
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August 2024 by Adil Hayat
Recommend them always special Mr. Tofal in service
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August 2024 by Deepak Shrestha
I came to service my car they give me give tickets number I wait like 1 hour and they give me unserviced car, thank god I saw not changed sticker I contacted back them Reciever told me it’s already serviced so here I want to tell that i took that car if something happened who will be responsible here and it was not regularly serviced and handed me, I do Uber,anything can happen to my passenger too, same on you guys be responsible to costumer omg ?
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August 2024 by dilkmr grg
I had bad experience at this dealers parts department. The young guy there is always on the phone and made me feel like im bothering him. He didnt pay attention to what car part i wanted resulted in getting wrong parts or incomplete parts which made me come there many times eventhough i didnt have time to come again. I would say lack of service, unprofessional, lack of knowledge. I dont even think he knows anything about car parts. Toyota gotta stop hiring these kind of people.
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July 2024 by Hanaa Ali
They give me a wrong parts even I show him the pin and my account
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July 2024 by LEONARDO Q.A
Bad experience. I bought a 2024 grand highlander.. after 6 days the car did not start, I had to buy a device to be able to start the engine and take the car to the dealer!!! It is impossible for the seller to contact again to resolve insurance procedures.. procedure that must be done on the day of delivery of the vehicle... the car's air conditioning stopped working.. brake sensors deactivated, I don't know why!! I'm bored why a new car and it already has problems.. .. it's about the customer being satisfied and it was the complete opposite..
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July 2024 by Joshua S
Predatory. Dishonest.
That's the takeaway here. They tried to scam me on repairs that were unnecessary. Stay away from this place! I don't write negative reviews, ever, but I felt the need to at least warn people that this place is to be avoided!
Brought the car in for an oil change which was priced exorbitantly above other Toyota dealerships and autobody shops, but hey I live nearby and want to have the work done at the dealer. My mistake.
I realized I needed a state inspection so I figure 2 birds, one stone. They call me and tell me it failed inspection and I need brakes, a turning signal fixed, and front and back windshield wipers replaced. Charges close to $1000! I declined and picked up my car.
Sure enough, the turn signals are all totally fine? What are they talking about. Checked them all numerous times, no issues! Windhshield wipers are fine (they noted on the sheet 'streaking'). That's two bogus up-charge right there.
I bring my car to the gas station down the street and get it inspected. An hour later. it passes. Of course.
So dishonest. They wanted to rake me over the coals for $1000 for work that I don't believe needs to be done (see exhibit: Turn Signals working properly). Surprising that a certified Toyota dealership is pulling this nonsense. I used to bring my car to Toyota DCH in Mamaroneck when I was in the Westchester area and their prices were reasonable and never tried to scam me. Also I brought it there six months ago for a previous oil change and they didn't mention anything about brakes. The Quensboro Toyota claims they are totally worn out. I don't drive that much. Only get the oil change based on time between services.
Also, I bought this car new from Toyota. What a disgusting experience. Will never come back here for anything ever. If you want to pay for unnecessary repairs, this is the place for it.
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July 2024 by W H
Parts department is horrible. Call for days on prices on parts. Forever on hold. They answer, then hang up. Rinse and repeat. Absolute trash
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July 2024 by NYCAC1
This parts dept is the reason why most prefer to shop online today. Better service and price without the hassle of dealing with an aggrieved and overgrown parts guy .
