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February 2024 by Mariela
If you buy online nothing is changed in the store and they do not have enough variety. Olaplex products do not have the full range
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November 2023 by Serdar ÇELİK
Employee who work at cashier assult me.
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May 2023 by Diana Prince
This is my go to whenever I need beauty supplies they're staff is very kind and helpful
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May 2023 by Steven Maurer
Store used to be so unorganized. It's looking a lot better now, but it still has a way to go. The new staff is incredibly nice and very helpful. Just be forewarned, if you run into Pam, she has an attitude problem and tends to sleep on the table in the back of the store.
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May 2023 by Priscila Martinez
I went here to buy products and they closed early, lights off gate down, the door clearly states it’s open until 6 pm and I arrived at 5:25 pm. So rude. I came out all the way from Brooklyn with an hour commute. Not to mention I’ve been here before and treated poorly by staff.
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March 2023 by Asilcan Simsek
I was at this Cosmo Prof store yesterday (March 20th at 3:33 PM ) Cosmo Prof Associate who works at this location was Pamela whom treated me so bad ( for no reason). As soon as I walked in she was very aggressive the way she was talking to me.I don’t know who owns or runs this place but as a hairstylist I dont feel safe to go there. She was complaining about ME to other people while i was there because I had to trade some colors in and she had to check inside the boxes. Whoever owns this branch, watch your cameras. I gave you exact date and time.Tell me what was the reason for me to get such a poor treatment and behavior. Oh also Pamela told me she didn’t know who I was? So if you don’t know her personally you might have hard time getting your business done there.I’m sorry Pamela you had to pick this as a job and have nothing else to do. Hope you change the way you treat people because we are nothing but business for Cosmo prof.
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February 2023 by Frankie C.
The worst fucking service ever. The woman behind the desk legit spoke to her friends on the phone on speaker as she was trying to ring me out and something didn't scan properly so she decided to just not give it to me? Then I said this is so rude and unprofessional I need that product, doesn't even say hello because she's too busy on the phone, and said oh well it didn't scan and she legit flipped me off. THE RUDEST never go here
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February 2023 by adita castro
Really hard to get someone on the phone at this place. Online it’s says there open till 4 on saturdays and I called the store and pressed option for store hours. They sent me a text message saying they were open til 4pm and there message and there recording also says 4pm. Came from far away and at 3pm they were closed. They dint update there online hours or there phone messages they send out.
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October 2022 by Manuel Alejandro Melendez Arambule
unfortunate that in placesthat they owe customer service to attend well with kindness yell at people I arrived at the store and the manager was in lamcaja charging and treating badly the person who was charging her that possibly they will pay her salary for that I omitted the situation look for my products and when I went to pay the deal was terrible
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August 2022 by Stacie
Came here on Monday August 22nd in afternoon at 12:45, the place is closed, gates down and all. Website says it’s open for business. Did this location get permanently closed as well?Wasted a trip here for nothing ☹️
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August 2022 by alex voronov
horrible customer service. they are closed when they are supposed to be open. not enough supply’s
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June 2022 by Tristan King
I went in looking for aloe Vera gel the staff was friendly and pointed me to another location as the store is for professional hair stylist etc
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March 2022 by Lin D.
For all divas and frustrated hairstylist with a lot of resentment after dependemic I want to tell you something... the people that work at the store might not be always with a smile on their faces just because they have to deal with divas every single day, like you and me! I'm giving four stars because I CAN find EVERYTHING that I need at the store, I missing the star because I miss that smile sometimes, but I come to the store to get supplies no to make friends! Also, if you're a professional and if you did not got your license PLAYING BINGO then you should do your job and look for whatever information you need about the kind of products that you need, the people that work here, only work inside a of a beauty store they are not ambassadors of any brand and they are not getting paid extra to get the knowledge for the hundreds and hundreds of products that they have in the store !welcome to do it 2022 Internet is not only to drag people down on Yelp, you can also goddamn google whatever product information you need instead of blaming a 20 year old kid who's working here while trying to finish college. I've been doing hair for 10 years and I am sick of people and divas hairstylist like you! this is the people that we don't deserve! try to see the better and the best of people and situations instead of bringing the bad reviews that your clients leave at your own salons! this is not fair! if you deal with Karen's reviews, these poor kids don't need to deal with your karen personality behavior and frustration due to your lack of ignorance! Have a good day! Olaplex doesn't make you the best colorist
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February 2022 by Tenxee Payton
Very rude staff, i wanted to see some hair products and she don't let me walk inside, at the door she asked me if i don't have membership card i cannot go in to shop, so i left and went to ulta got all my hair products there
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February 2022 by Dashiel Florez
Great customer service. Has everything a professional needs.
