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“Great Place - counter-clerk Derek is always willing to help out and explain what is the best way to ship at given time. Besides the good advice Also they have packing materials… can’t say good things about them. Neighbor hood Top notch shop … five star all the way”
9:30AM - 6PM
4 Bay Blvd, Lawrence
Self Storage
“Staff was Extremely kind, courteous, and professional. This was my first time renting a unit they made everything so easy, I highly recommend. They even followed up with a phone call to make sure everything was to my satisfaction something you don’t see these days customer service !!!”
“We've been using this storage space for a while, they repeatedly stand by our needs and will accommodate us all the time!!
Manager Michael is the go-to guy!!!”
“Shavon was a great help and assistance in picking the correct size room and payment arrangements to make the transition of storing the personal property. Shavon is a professional people person that makes you know you are in the right place for your property. ?????????”
“⭐⭐⭐⭐⭐
I want to give a huge shoutout to Dameon J., the store manager at Extra Space Storage on Empire Boulevard in Brooklyn. Recently, I received a notice that my storage unit was due for a price increase, raising my monthly fee to just over $150—a big jump from the less than $100 I was initially paying, even with my military discount. Naturally, I was concerned about the hike.
Today, I approached Dameon in a kind and respectful manner, hoping to find a solution. He listened attentively, acknowledged the rising costs, and genuinely apologized. Then, he went above and beyond by exploring ways to help. He suggested we check out a smaller unit, which ended up being the perfect solution! By downgrading, I was able to significantly reduce my monthly fee to something much more manageable. I truly appreciate Dameon’s willingness to assist and his empathetic approach.
On top of that, the facility itself is always immaculate. My unit, and the property in general, has consistently been in pristine condition. It’s clean, well-maintained, and I’ve never had any issues with pests or unpleasant odors. The upkeep here is impeccable, and it shows that the team takes pride in their work.
To other customers: always remember to approach staff with kindness and respect. The people behind the desk, like Dameon, are there to help, but they don’t control everything. You never know how far a polite conversation can go, and in my case, it made all the difference.
Thank you again, Dameon, for your outstanding service and willingness to go the extra mile. You’re phenomenal!”
“I had a wonderful experience with Extra Space Storage. Steven , who I spoke to on the phone, was knowledgeable, helpful and courteous. I met Shaquan in person and he showed me two units and I was able to secure one of the units. This all happened in one day. The rates are great, and the customer service was excellent. I highly recommend this storage facility.”
“The storage is great, very clean and spacious. Totally worth its price and the office is very helpful. Warm welcome as well as Justin explained me everything and showed how to find my space.”
“I highly recommend booking with this company. Ross was great in helping with organizing the move. Agris and Jose completed the move with speed and care for my delicate furniture. I will book with them next time I have to move.”
“Very nice, professional, and informative….. would recommend to store your stuff here…. It’s very clean here….. and thank you Jordan for helping me and explaining the fine print !!!! And let’s not forget Linda!!!! Her energy is A1… actually the both of them are nice :)”
“I’ve been to this location in the past never had no issues and I’m here again thanks to Jennifer whom has great customer service and works to find the best unit that suits your needs.”
“Extra Space Storage has truly been an exceptional experience, and a big shout out to Diandra for making it even better! From day one, the facility has been clean, secure, and well-organized, but it’s Diandra’s professionalism and genuine friendliness that truly stood out. She went above and beyond to help me find the perfect unit, answer all my questions, and make the rental process completely stress-free.
The facility’s security gives me peace of mind, and the location and flexible access hours make it incredibly convenient to visit whenever I need. Plus, the pricing feels fair for the level of service and cleanliness they maintain.
Thanks to Diandra and the whole team, Extra Space Storage has exceeded my expectations in every way. I’d highly recommend them to anyone in need of a reliable, customer-focused storage solution!”
This keeps the original review’s tone while highlighting Diandra’s impact on your experience!”
“Excellent service. The workers were efficient, friendly, and the price was very reasonable! Mjhajlo and Igor went above and beyond to make sure all our things were taken care of. Highly recommend.”
“Berto and Rob are Super helpful!!! They have been very kind and were able to help me make this moving process very easy! They helped me get a locker and provided excellent service.”
“Store Manager Brandon T. provided exceptional service and went above and beyond to help me with my storage needs. He took the time to understand my situation, recommended the best options, and ensured I was completely satisfied with my choice. His friendly demeanor, patience, and professionalism made the entire experience seamless and stress-free. Brandon’s dedication to excellent customer service is truly impressive, and I left feeling confident and well taken care of. I highly recommend working with Brandon T. for anyone in need of storage solutions.”
“Jordan, thank you for your amazing customer service ! Saw us drive up on this rainy, signaled where to park and met us at the door with a pulley. I appreciate that sort of work ethic and hospitality.”
“Jermaine was an absolute angel. I felt very welcomed from the second I walked in and he was very patient throughout the process. Stellar service. I’ve used other storage unit companies in the past but I will definitely do this one from now on. Very clean space and accessible floors.”
“Anthony treated me right explained everything well and professional he made me feel comfortable through the hard tragic I just experienced I highly recommend everyone to come here and ask for him his the general manager”
9:30AM - 6PM
359 Wales Ave, Bronx
Self Storage
“Let me start by saying—this has to be the best Extra Space Storage in NYC, maybe even the best storage facility in the city, period. The facility is spotless. I didn’t see a single rat dropping, no roach, nothing—and for me, that’s incredibly important. Cleanliness is clearly a priority here, and it shows. The entire place is extremely well maintained, even the bathroom, which is rare when it comes to storage facilities. When I arrived to store my belongings, I realized I had overlooked an important detail: my items needed to be kept in a climate-controlled environment, and unfortunately, this location doesn’t offer that. I had a bit of a meltdown—but Justin, the store manager, was incredibly kind and accommodating. He listened to my concerns (and frustration with myself), reassured me that we’d find a solution—and we did. Moving is stressful enough, so I deeply appreciated the time and attention both Justin and Asia gave me. They went out of their way to make sure I felt comfortable and supported during the process.I've stored at several places before, and this one stands out because the staff genuinely care about what they do. The level of customer service here is exceptional. I sincerely hope upper management and corporate take notice—Justin and Asia deserve recognition for the superb job they’re doing. PS - See attached pics of the unit I chose. My unit was a 10 x 10…. Bigger than I needed”
“We stopped by today to view storage spaces and Harry was extremely accommodating and helpful. We ended up leaving Extra Space Storage renting out a space! Highly recommended”
“Extra Space Storage is super clean and easy to use. The staff is friendly and always willing to help, which makes moving stuff in and out way smoother. Definitely a solid spot if you need storage in the Bronx.”
“Jadira was so kind and helping too me and made things very easy for me. Im so thankful for her today aswell i use this storage last year and had a wonderful experiance”
“Extremely helpful staff at this location. Special thank you to Jenny who helped us on Labor Day! When we lost our keys, she immediately set us up with a new lock and cut our old one.”
“Used it when it was a Cubesmart now back again. Currently in the process of rebranding from life storage to extra space. Has the usual frustrations of slow elevators and not enough carts but it does the job. Staff are super friendly and helpful”
“Fantastic service the person who was helping me start using my unit was so kind and helpful! Def would recommend for anyone looking for decently priced safe storage!”
“Thank you for the great services through out the years.
The final close out was made very smoothly and pleasant thanks to Dimitri!! Great asset to your company!”
“Great storage company! The units are clean, secure, and easy to access. The staff is friendly and very helpful, making the whole process smooth and stress free. Highly recommend!””
“This process went so smoothly. It was a last-minute decision. I moved back from college and they made accommodations very easily for me. The customer service was amazing. That facility is clean. It’s airy. I feel absolutely secure with my belongings there if anyone ever needs storage highly recommend extra storage.”
“Needed to obtain a storage unit quickly. All was hectic until I personally met Shelia. I can’t reiterate how helpful, knowledgeable and professional she is. Need a unit? Call Shelia directly. I’m very content knowing the unit is secure. The actual building is secure, clean, accessible and maintained. Speaking for Williamsburg, Brooklyn location.”
“Qualisha helped us get into our unit for the first time today, and even helped us move to a new one when ours was blocked with a pole. Great service and super helpful - would recommend to anyone needing storage in the area!”
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“I had an amazing experience at CubeSmart, and I want to give a special shoutout to Jae, Jonathan, and Omar for their exceptional customer service. From the moment I arrived, they were friendly, professional, and went above and beyond to make the process easy and smooth.”