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June 2024 by Ryan Haller
They have a totally unnecessary line outside the store to meter guests. I get the shoplifting mitigation tactic, but to keep people at the front of the line waiting 30 minutes is a bit much. Especially when people are constantly leaving the line due to the wait. Seems like a lost revenue opportunity.
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June 2024 by Kaiwen Zheng
Very bad service. We came on a Monday morning when the outlets is open but pretty empty. Before we opened the store door someone half opened it from inside and told us “the line forms from there” and the “there” is literally 2 ft from us. We said nobody was in the line and he insisted the line formed from the left. There’s nobody in the line and the store is almost empty, he basically didn’t want us to open the door from the front and wanted us to go back and go through the S shaped line so he could officially permit our entrance. We found it hilarious and left.
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June 2024 by Google Account
They let 1 person in every 20 mins while there’s only this 1 person shopping inside. Ffs
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May 2024 by Marlena
The store is nearly empty (maybe 3 customers inside) and the door man is making fake queue. Horrible customer service.
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May 2024 by Jason Zheng
Doormam is rude
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April 2024 by Lisa Su
Unbelievably pretentious and rude- was talking to the sales associate at the check-out desk and another snobby salesperson needed to get by the counter- instead of using her words and saying "excuse me" she proceeded to push me out of the way. Didn't get a chance to get her name but she wouldn't even be accepted working at Walmart with that kind of horrible customer service and demeanor. Another male salesperson whom I'd tried to ask for assistance earlier also was disinterested in helping and kept walking as he made some useless comments asking if a salesperson had helped me at the front- obviously not, or I wouldn't be asking him for help.
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April 2024 by Jayy The Legend
Pretentious. Unnecessarily long line. It does not promote a more intimate customer experience, it causes your potential customers to freeze, not buy anything, and leave negative reviews. Get over yourselves, this is not Club Moncler.
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April 2024 by Jonathan Camacho
Place is a clown show.. they have people waiting outside with few customers inside
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April 2024 by Jane Dong
This black lady staff was following me around with being much help and got super impatient with me trying on different clothes and saying it's too much. Funny how this is the second negative review I had to give to a Moncler store. Amazing clothes not so good customer service depends on the location.
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March 2024 by Emily Kalia
Highly recommend arriving closer to the time the store opens so the wait in line is either nonexistent or short. I only had to wait about 10-15 or so minutes around 11am on a holiday weekend and it was 100% worth it! They had a fairly good inventory and I was able to snag a unicorn of a jacket that the staff were so surprised to see in stock (there was only 1 and it fit perfectly!). And at a very good discount to make the trip north from NYC very much worth it :) Gary helped me make my selection and was super kind and patient throughout the process!! Thank you Gary for the wonderful experience!!
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February 2024 by Deb St
I recently had the pleasure of being assisted by Ray at moncler outlet. His exceptional customer service skills and product knowledge made my shopping experience truly delightful. Not only did they greet me with a warm and friendly attitude, but they also took the time to understand my needs and provide me with great recommendations. They were sold out of the original coat I wanted but he took the time out and went above and beyond to find a perfect coat for me. His professionalism and patience were evident throughout the entire process, and I left the store feeling confident in my purchase. I highly recommend Ray to anyone seeking a pleasant and efficient shopping experience. Thank you for your outstanding service!
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February 2024 by Ben Becton
They artificially maintain a line. Store was empty. 3 people came out and they let one in. So dumb and desperate
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February 2024 by Yuriy Rachkovsky
They keep people outside at 20F temperature. Very bad way to treat the customers
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February 2024 by Foula Hapsis
Scored two jackets today at this outlet! Line moved well. Juan and Efrain were so helpful and polite. Thank you both for making my experience so great.
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February 2024 by Marcello Scolari
Waited outside in the cold for well over 10 mins while we watched 4 different parties leave. Store wasn’t even busy as we could see through the windows. The gentleman at the door just kept us waiting outside for no reason, when I confronted him about it he just shut the door while I was still talking. We left without ever even going in. At this day and age, companies need to understand that customer service is everything and rude employees are a big no no. Take your money elsewhere, we did…
