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December 2021 by Tracy Price
I love going Here. I feel they are super friendly helpful and honest. They took an hour fixing my check engine light and didn't charge me a dime ?
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July 2021 by John W.
Cavallaro-Neubauer Chevrolet is one of the most unethical car dealers in Rochester, New York. I regret not purchasing the vehicle from Van Bortel Chevrolet, considering the first-hand experience of buying several cars from their multiple dealerships. I bought a Ford bronco from their Ford store and unfortunately had some issues with the vehicle. Kitty Van Bortel offered to return the vehicle and replace it with a different vehicle. You're not gonna get that kind of service from Cavallaro- Neubauer Chevrolet. The lack of professionalism and outright misinformation from Michael Cavallaro. I assumed he was a principal in a family-run business and would deliver on his promise as an owner. Michael Cavallaro offered me a $2000 discount on a C8 Corvette. I specifically asked Michael Cavallaro if he had an allocation and could guarantee delivery in 2020, which his response was no problem. I put in a $2000 deposit in the fall of 2019. About six months later, in 2020, he cancels my order because he did not have an allocation to deliver a car as promised. I called General Motors, and they informed me that they recommended purchasing a 2022 C8 Corvette because of the ongoing Pandemic. I waited three years for this vehicle, and Michael Cavallaro now refuses to honor the price he gave me. I did not complain once during this process and feel the lack of business ethics from this dealership to be unacceptable.
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January 2021 by Charles Robinson
Great as always, everyone friendly and polite. They get you in and out in very reasonable time. The waiting room is clear and a very good experience.
