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October 2023 by Barbara Herbst
I can not put into words how thankful I am that I used Best Hot Tubs. Mike the service technician was on time, had all parts and chemicals readily available. He diagnosed the problem quickly and came up with a solution and went to work on the repair. He is very knowledgeable and skilled at his craft. He is a very hard working young man with talent beyond his years. I so appreciated his professionalism and dedication to remain on site until my problem was solved. I would definitely work with Mike again. He is an asset and a great representative for Best Hot Tubs. Thanks Mike for helping me out of a tough situation.
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October 2023 by Cindy Scanlan
I paid $550 plus tax to have my hot tub sanitized and refilled. UNFORTUNATELY it is still not usable. The technician kept filling the tub after the water became muddy, despite being told to stop and we would finish filling it the next day. Now my tub is MUDDY, dirty and not usable. What a waste of money to hire this terrible company. They promised it would be sparkling clean . It is not. NEVER HIRE THIS COMPANY!!!!
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August 2023 by M Brus
We subscribed for a weekly service (in Jewett) and it's absolutely worth it. Techs are helpful and flexible. Their advise prevented us from making crucial mistakes and allowed us worry-free enjoyment. Thank you.
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August 2023 by Lisa Voerg
Thank you Michael (technician) for your friendly, professional and quality work repairing our hot tub cover handle. Highly recommend!John Voerg
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July 2023 by Malcolm Ring
Got an Aspen hot tub here last year and it has been great all year long. Had a great buying experience with Jack and ongoing servicing experience. I have them come out every week to check on & clean it. My maintenance guy Salman is super helpful and great to work with, and makes owning the tub a stress-free experience. Love my hot tub and have had great experiences with Best Hot Tubs the past year.
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July 2023 by Adam Jordan
Best Hot Tubs is incredible. Jack went above and beyond, not just once, but many times, to not only get us the best hot tub, but to survey the scene multiple times as we attempted to do an installation that is not quite common in the area. You should see the photos from the crane delivery! Bill, the owner, and the rest of the staff are very responsive as well. I am looking forward to having them do weekly service for us soon and I will recommend them to all my clients, whether they are in upstate NY or in Long Island!
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June 2023 by Ronald Grillo
Not pleasant experiences. I'd like to say it was an isolated incident, but there was a prevalent and systemic lack of communication. Because they were the only contract "experts" for my tub’s manufacturer, begrudgingly, I was forced to deal exclusively with this company. Big ticket issues included inconsistencies with pricing, scheduling, and communication. When running an airbnb, scheduling is paramount, and the need for communicating scheduling times is very important.They'd rarely show up when scheduled and would take it upon themselves to stop by as they deemed fit. We would subsequently receive complaints from guests that contractors stopped by without notice. We wouldn't be notified that they'd be by, additionally rarely communicated the completion of the work order. Conversely, there were multiple instances where there was a disparity between prices from the manager, Jack, and his technician/office staff. We would receive one quote from Jack and then be charged a different price…After the last no-show, we were done. We had the hot tub removed (still in good working order, granted, but tired of having to deal with this company) and had a new one installed. In summary, I do not recommend purchasing a hot tub from "Best Hot Tubs."""" Instead, I recommend purchasing from The Spa Wholesaler. Prices are way better at the Spa wholesaler, and the customer service is top-notch.
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May 2023 by Michael Nemeth
Mike Hayden (technician) did a great and thorough job finding the leak on my Bullfrog spa on both occasions. Each time he also called to explain in detail the issue and provided me with assurance that the two unrelated issues were resolved
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May 2023 by David Blei
we are happy customers of best hot tubs, and have been using their maintenance program for a couple of years. recently, michael came to fix a leak in our (15 year old) hottub. he went above and beyond, coming to our house on his day off and he was extremely resourceful and wise in finding and fixing the leak. thank you michael and best hot tubs!
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April 2023 by John Desposito
Full transparency, I am a employee of Best Hot Tubs. This company has dedicated themselves to bring me from a novice in the pool/hot tub industry to a professional hot tub technician. I am fortunate to have had a real apprenticeship experience here.Best Hot Tubs gave me the opportunity to learn in a comfortable environment with support from professionals that have a decades of experience in the field. Truly, the best job I have ever had. It is rare to work for a company that prioritizes customer's needs before anything else. The values of this company have made me a better person. Thank you Bill.
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April 2023 by Jeffrey Paolini
We purchased a 2 year old Hot Tub from a private individual and had a few issues. Carmen was very understanding on the phone, listened to our concerns and set up an appointment to assess the situation. Michael came out and not only resolved our problem instantly but assisted in correcting some settings that will help the unit work more efficiently and last longer. We highly recommend them and will us them for all of our future Hot Tub needs.
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April 2023 by Rita
Originally worked with Jack to purchase a hot tub we love. Jack was great with explaining the different options and helped us decide with no pressure. After the tub was up and running we purchased the maintenance program. Anthony took care of our tub and did a great job cleaning and balancing the tub. He answers all questions and helps us understand the working of the hot tub.
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March 2023 by Niti Parikh
They helped me out over a phone [saving a trip] with a replacement motor pump part order. Just what I needed!
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March 2023 by Peter McIntyre
We bought a hot tub here and could not say enough good things about the wonderful customer service. We have a weekly contract for maintenance and when the town was experiencing power outages Jack Desposito was so helpful and went to check out the hot tub and followed up. Excellent customer service! I highly recommended them!
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October 2022 by Alan J. Trinkle
Carmen and team are always welcoming and quick to help. A random piece broke off my hot tub that would have put it out of commission but the team quickly found a replacement part in stock and got me back in business. Thanks!
