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March 2024 by R C
Donna is the worst person to be in Banking Service . She had a very rude tone and sounded very impatient, not friendly and did not answer my simple question about Direct Deposit. so unprofessional. My family and I have large deposits with COB. I am very disappointed with the service I got.
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September 2022 by todd vahldieck
Lines are too long and tellers are very slow.
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August 2022 by Xavier Fleming
Customer service does mot exist, ATM machine is friendlier than tellers and manager .The drive up is closed more than it is open .Closing my accounts next week
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May 2022 by Kevin Lee
Very quick service and friendly staffs. I opened an account with no issues. Everything is online. No paperwork was given though like other banks. You need to go on the website to search for answers to your questions. I took off 1 star because this is a do it yourself kind of bank.
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February 2022 by Jay Abrams
This location and capital one in general does not care about their clients. They were unable to help me send a bank check to another party. The Internet was not allowing me to do it and they were being very difficult. Extremely unhelpful and to be honest I plan on taking all my assets out of this bank very soon
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December 2021 by Tina Okulski
The line is very long and one cashier. One was at the window doing other things. The sad thing is I went to Mineola (closed and now Northwell). Today I tried Oceanside (permanently closed). I still can't cash my check. Thinking about changing banks. I loved the Albertson branch which they closed.
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November 2021 by Estelle Rapoport
Very slow service tellers doing other things while very long line on a Saturday
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October 2021 by Alex Korol
No answer, transfer calls to infomercial
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May 2021 by Alexander M.
I'm going to have to agree with the other reviews. This bank is very poorly managed. The lines are always so long and they usually have only 2 tellers working while another couple just stand behind there doing other things. It's not going to get any better with the other local branches near the area closing down. This branch could be next. Also, instead of adding more help, they try and convince you to use the ATM. How about you hire more help? If I wanted to stick my money in a machine, I'd go to Atlantic City Borgata!!! I think I may have to switch banks soon....if these lines get any longer I'll end up waiting in Rite Aid!!!! Only reason I'm giving 2 stars and not 1 is because most of the workers are nice.
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January 2021 by Gaurav Satyal
Only 2 cashiers all the time. Long lines, slow service. Capital one should hire more people.
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July 2020 by Debbie R.
DO NOT WASTE YOUR TIME USING THIS BRANCH UNLESS YOU HAVE PLENTY OF TIME TO WAIT ON LINE! I love capital one bank...butI absolutely hate this poorly managed branch! I went into this branch today to get a sizable amount of cash.. and I waited... and waited...and waited.. as two "ambassadors" were shadowed by the manager and another teller/ambassador.. 20 minutes later... no one on the line had been helped.. so I asked them to open another window.. the manager came out and asked us who wanted to make regular deposit or withdrawl So I said I would like to get cash... so he told me that I can go use the ATM (after I waited 20 minutes online) or I could just continue waiting... So now I used the ATM and now I had to walk around with a sh*load of 20 dollar bills because the manager DOESN'T KNOW HOW TO MANAGE A BANK..Find another branch
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October 2018 by Yariv A.
After Floral Park branch closed, I'm forced to go to this branch on Hillside Ave. Always 10+ people on line. If you need fast banking, this is not the place for you. Stay away from this mess
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January 2018 by Tim Grim
This atm is outside,and the drive up has two lanes.There is only one telle.,Or just walk or drive to the next street and your at the main branch.
