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July 2024 by MJ
I bought my brand new Rav4 Prime from West here and when my car needed service I was shocked with the poor customer service at West Herr Toyota on main st, in comparison with North town Toyota they have a better presentation and a better customer service For example my tire need to be replaced and they ask me to physically carry the tire to the inside I told the lady if I have to carry my myself what’s the point of coming in here I might as well just go inside and do the work myself. Maybe you should put me on your payroll and she was like it’s kind of heavy. I’m not gonna carry it. I looked at her and I said I never asked you to carry it. I’m sure you have employees that is working in there. Why do I have to pick up the tire on my back and go all the way inside and give it to Guys so he can fix it. It’s ridiculous. She was loud and rude I felt like I was at a junk yard, extremely poor customer service, when I bought my card Jeff he was a good sales guy, but if I known that their service is horrible I wasn’t going I buy it. As soon as you drive inside the service area they have 2 doors they need better employees to greed the customers, after at this is not fast food drive thru. And the poor girl that is working inside she is so stressed out with too much to handle, something is not right, I hope they get a better managment system.
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February 2024 by STONIE LANIE SVF
Helpful, efficient, but not a place where u can find a good offer or best deal... If money not a concern.. Then they do have good knowledge on best vehicle for you and friendly service..but they will try to steep u to get every package deal .or upgrade version of that vehicle... Which is what costumers who think they getting a good deal... They a they are deceptive to the offers ...just get basic deal . Say no to rest until car purchased..u have couple weeks of u want to add anything else to the vehicle
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January 2024 by Marley S.
Wonderful Wonderful experience, finally ! I had PTSD from Northtown & Maguire, unprofessional, untrustworthy substandard creeps. West Herr dealerships are unmatched period. The other dealerships are exhausting and will waste your time and leave you penniless. GO TO WEST HERR AND BUY A TOYOTA ! No worries be happy !
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December 2023 by Rezwana Rahman
Drew Colby. To me, he is the most detailed oriented sales consultant. You will get a better understanding of the product and all the available options in one place. Drew answered our questions most efficiently and clearly.
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December 2023 by jonathan p.
Look at the low reviews. This is the worst dealership in the area. I can see why online and out of state dealers are doing so well.
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October 2023 by Mark Yavno
excellent service dept! after a flat tire, they pre-ordered me an exact replacement tire, while scheduling me to have it changed before a busy weekend. all at no charge due to having purchased the "tire and wheel policy" w/ the 'Yota (some upsells are good)Service: Auto tire replacement
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October 2023 by mahfuzer rahman
Friendly
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September 2023 by Ashtah Das
Helped me with my car when it was vandalized when literally no one else would. I would come here in the future even for considering purchasing a car. Everyone was very nice.
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April 2023 by Mike Cancilla
Conference room is great for work events
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February 2023 by Chris
One of the nicest and most informative service departments I've ever been at Jessie was awesome explained everything in detail and was very fair thank you jessieServices: General repairs & maintenance
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February 2023 by مطبخ حواء
Thank you for the customer service in this Toyota branch. They were very kind and fast work
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February 2023 by Brian Murphy
Bought parts. Cheaper than online. Had them in 1 day
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February 2023 by Ben Szablewski
Service dept is complete trash. Had my car inspection and 40 days later my car starts grinding . Break pads completely worn through metal on metal no indication that they would need to be replaced soon when it was inspected. They then tried to get me to buy new tires saying mine were in need of replacement even though they were approved by their very same service department 45 days ago and then alerted me to other things they should not have missed in an inspection. Either they make up services and overcharge customers or are not properly carrying out inspections either way you should take your business elsewhere.
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February 2023 by Michael Daniels
So far, so good. There's a 4-6 week wait for the 2023 RAV to be in.
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February 2023 by Ultra LVI
A huge selection of new and used vehicles. And super clean inside and out. And the employees there are very friendly and professional too. They know what there talking about. I was looking at a vehicle outside and within 5 minutes a salesman came out so I was talking to him about it and automatically asked me if I wanted to take a test drive. But I was in a rush going to work but he was absolutely a gentleman. So I will be looking forward to maybe getting my vehicle there in the future hopefully.So if your looking for a vehicle go to that Toyota dealership. And Toyota makes the best vehicles to last a million miles. And thats the truth.