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October 2024 by Diane Caruana
Michelle Salemi, assistant to Shawn was incredible. Michelle went above and beyond, driving to East Aurora, to bring a Buick Envision to Williamsville, so we could compare the Equinox side by side with the Envision. She was so patient with us, going over every detail and answering every question. And then, Michelle spent more than an hour teaching us how to maneuver all the new technology. If anyone is looking for a new Chevy go to West Herr. The experience couldn't have been better.
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October 2024 by Antonette Edwards
Awesome customer service. From the beginning Terry Thompson our Guy thumbs up to you. Great knowledge and information.
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October 2024 by Viola Soles
Timely and professional
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October 2024 by Herbert Zolnowski
Great experience all the way around!
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October 2024 by Mary Beth Connolly
Michelle was very helpful and got everything together very quickly. She is very thorough and friendly! Max got me the best deal and listened to what I needed as far as my budget. This is my second lease with them and third with West
Herr. I will be back!
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October 2024 by Carl “Chefriz” Rizzo
Excellent service and great Staff
Never have to worry about my car
They even wash it when they are done fixing it
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October 2024 by rose brahmer
Sean was very helpful and I appreciated being contacted so promptly when my vehicle was serviced.
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October 2024 by Robert
Great Service
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October 2024 by Alex Skowneski
Bought a used vehicle through West Herr in October of '23, was supposed to be a one owner vehicle, turns out they had sold it roughly 2 weeks before us. They still stood by it was a one owner vehicle, they left previous buyers personal info in glovebox, such as address, phone number and even social security number. Having issues with vehicle now and getting no help from anyone even after paying an extra 4k for extended warranty. Do not recommend, I wish we bought from a small town dealership. I had to put at least one star, they deserve none from me.
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October 2024 by Chelsea Arnold
It was a pleasant experience. Everyone was nice and smiling. Very knowledgeable.
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October 2024 by Manal Ghaddar
Best service ever
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October 2024 by Kimberly Lunetta
Absolutely amazing service! Nick was in constant contact with me about my vehicle.
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October 2024 by Paul Zon
Daniel and his team did a nice job on the maintenance on my truck.
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October 2024 by Tony Malagisi
On time acceptance for service, very friendly, waiting area is very nice, service was completed in a timely fashion, notification of service completion was very good, the services performed was very thorough and the follow-up paperwork was very informative. I don't see how it could be better.
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October 2024 by Mary Jane Gangloff
We had a great experience recently at West Herr while leasing our new 2025 Chevy Blazer. Our sales rep was Terry Thompson, who was very knowledgeable and professional. He made the whole process enjoyable! We hope to see him again when we are ready for our next vehicle.