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November 2021 by Donna Beauvier
I purchased over 5 big can of infant formula there . The next two days the dr switched his formula . Over 200 worth of formula and the company would not exchange it for the correct one . Told me to sell it if i wanted . Cant even stand behind products. Horrible customer service wont shop there again .
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August 2021 by Google user
Pizza department burns everything. They are so bad chef has to inspect everything and sign off before people can pu. I have had to wait twice in last week so they can remake order. They wouldn't even answer email complaint.
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July 2021 by pleasure p
Pizza department burns everything. They are so bad chef has to inspect everything and sign off before people can pu. I have had to wait twice in last week so they can remake order. They wouldn't even answer email complaint.
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March 2021 by Einas S.
This review is about Wegmans covid vaccination program. After working my way back across the state I finally managed to get an appointment for a shot at the Sheridan Drive location of Wegmans. My muscle memory took me to the Alberta Drive location first which was actually an interesting addendum to the experience. When I arrived at the Alberta location, I was about 9 minutes early. The signs were placed around the pharmacy directing you to the food court section for the covid shots. When I got there, a young man who was serving as a cashier (and directing people, answering questions, monitoring the seating area , just generally doing a great job of covering all the bases) told me to please wait about 7 more minutes to go up to the second floor, and that I could use the elevator that was located very close by. I got a drink and sat for a bit then went upstairs. There was a podium set up and chairs socially distanced around the waiting. I was greeted promptly and given a form to fill out while the lady looked for my name. I completed the form, and when they still couldn't find my name and I looked at my confirmation, I realized my mistake! I apologized and asked if they would please call the Sheridan location to notify them that I was on my way, that I had made this mistake. When I arrived at the Sheridan location, they had the same system set up. The shots were on the second floor where people would ordinarily go to eat. They had a podium set up and I was greeted promptly by a very friendly lady. When I explained who I was and that I was sorry I was late. She said it was no problem that the Alberta location had already called to notify them. That was great to hear. I was told to sit at the first chair past the podium and no sooner had I gotten there then they were ready for me to fill out paperwork and answer questions. There was another podium separating me from a desk where another lady was doing all the intake information. Again she was very friendly and very efficient and that was completed very quickly. I would have then gone to sit at another chair and wait for the next step, but they were so efficient that they were ready for me. I was lead to a small screened area with a chair and desk. There I was greeted by a University of Buffalo Medical Department Member. I'm not certain if he was a resident or a medical student. He was very thorough about asking all the questions concerning possible allergies and explained any possible side effects and how to handle them if they were to occur. Ice pack for a sore arm etc. He also explained about not taking Motrin or Tylenol as they might mask symptoms or reactions. Once he asked all the mandatory questions and I answered them all, we decided that being right handed we would go with my left arm. The shot took maybe 5 seconds and there was no pain at all. I was given a card with my second appointment date scheduled on it and told to bring it with me next month. I then had to sit in the balcony area for 15 minutes in case of reaction. They had a big basket of bottled water for anyone who wanted one. So overall the staff at both Wegmans were very friendly and professional and efficient. The process was very smoothly run. The only tricky part is getting an appointment! It's deserving of a completely separate review. There simply must be a better way for people to get vaccination appointments ! That process desperately needs improvement. I know too many at risk people who can't get an appointment simply because they can't find any openings.
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March 2021 by Dee J.
Have always shopped at Wegmans, but they are becoming bias and racist to the elderly, my mom is 89 she does not own a computer and does not know an app from an alien but Wegmans will not make her a hot Asian meal unless she orders it on an app or computer THEY ARE VERY RACIST against the elderly!
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February 2021 by Sparkle P.
We stopped in yesterday for some simple shopping items. This store is ALWAYS neat and clean. There is always a buzz of major activity and people eager to service you. I have never seen anything out of place or for that matter disorganized. Although I know they are adhering to COVID, it just seemed to be a bit to busy and crowded. The employees were great getting the lines moving and keeping a smooth flow. We opted for some take out food and agreed on a sub, which is always a hit We decided to try this wing bar they have been offering during this football season and as much as I wanted to like them ...it was a resounding no for me. It reminded me instantly that I do not like pre cooked food of any kind. They were pretty pricey to be pre cooked and for the super bowl the cost increased to $25 for 20. If you like wings and prefer them to be crispy. Then refrain from making this selection all together.
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January 2021 by Sheryl P.
Today was the first time that I have ordered from instacart and I ordered my groceries from Wegmans everything that I ordered was delivered and it was supposed to be delivered by noon and I got a email telling me that they were running a little bit behind and that they will be here by 1:15 and to my amazement when I was leaving out the house at noon my groceries were outside my door my only recommendation would be to send a text when the order has been delivered but overall I love having things delivered and I also like getting promos online and I will highly recommend using your service
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January 2021 by Mary Peters Ballesteros
Covid vaccine procedures were well planned and executed.
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December 2020 by Molly D.
If no social distancing, proper wearing of masks and getting coughed on by angry people doesn't bother you then have at it. Sometimes they have what they say they do in stock. Personally, I don't feel safe there.
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November 2020 by A B.
I want to like this Wegmans but I longer go here because of two annoying reasons: 1. They are incapable of managing the bottle return area. 1a. Every time I go here there is at least one machine down (usually bin is full). I will use the Bat Phone to call the service desk and let them know (why is this MY job?!), and then wait 5 mins for them to come down. And then The Bottle Return N*** Lady barks orders at me, "EVERYONE HAS TO GET OUT. TAKE YOUR THINGS WITH YOU." So I move two feet so I'm outside the door and watch her do her magic. First she empties the garbage (what? No. Bin is full). Then she empties the cardboard recycling can (BIN FULL!). Then she disappears in the back room for five minutes (no no no, you empty the bins from the front on these machines). Then she starts wiping down surfaces (great but this isn't helping me). At this point I've waited 10 minutes. Finally I ask her "how much longer it's this going to take?" To which she replies "at least 10 or 15 minutes." WTF?!? If Wegmans wants to sanitize surfaces and empty trash bins, great! Set a timer and do it regularly. It doesn't require a mass evacuation. Every other store I've been in during the pandemic can do it, why can't you?! Don't make me wait outside while you do housekeeping. EMPTY THE F'ING BIN SO I CAN GET MY IDIOT TAX DEPOSIT BACK, LADY. 1b. It's extremely rare for me to ever return a few bottles/cans without the machine rejecting a UPC. Then I get to use the Bat Phone again (by the way, the Bottle Return N*** Lady does NOT sanitize the phone, of all things!!) and have that conversation and then go to the service desk and wait for some old people playing the other Idiot Tax ("dollar and a dream!") so I can get my tax refund. If YOU sell something with a deposit, it should be in YOUR deposit system. Figure it out. NOT HARD. 2. They have like 50 checkout lines, and I've never seen more than 1/2 of them open. But to fit those mass quantities of checkouts, they had to make them about 1" wider than a cart, which is very inconvenient. Seems d**** and a waste of capital to have 50% unused equipment. The rest of the store is fine, but I suggest going to Alberta instead.
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September 2020 by Frederick K.
9/9/20 - PIZZA - Ordered large pepperoni and sausage pizza today. Picked up at 6:00. Excellent. Crust is very good , sauce went to the outside, loaded with pepperoni and sausage. I will return.
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August 2020 by Jurel H.
Wegmans has always been my choice for grocery shopping. This location, just recently completed the renovation of the inside of the store. They did a really nice job, and the layout of the store seems so much larger now than previously. The prices, and the quality of products (meat,produce department) are the same as all the other Wegmans.
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August 2020 by Harrison C.
I have been getting my groceries delivered but decided to try curbside pickup tonight. Lucky me! I downloaded the Instacart app and was soon messaging with the buyer. That part went smoothly. But then I got a message that my order was ready for pickup. Through the app, you can tell Wegmans you're on the way, and tell them that you've arrived. I did all that and parked in the overflow parking. And waited. And waited. 15 minutes later, I called the number on the parking sign and customer service told me they were still scanning my groceries and would be out in 2 minutes. So I waited. Another 10 minutes later I flagged a staff person and asked about my order. Holy crap - he was so annoyed with me. When I told him I had been waiting 20 minutes so far even after confirming on the app and calling in, he sarcastically said, " that must be so stressful for you." Nice. A customer shouldn't have to bear the problems of wegmans/Instacart tech. Obviously not very integrated. But bad service and attitude was all Wegmans.
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March 2020 by Bob Rood
I like Wegmans for many reasons, but the people and service are hallmarks of the store. The store(s) is(are) clean, well staffed, and their extraordinary efforts during the Coronavirus outbreak do not go unnoticed or unappreciated!
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March 2020 by Julianne Fridmann
I love Wegmans. Today was a bit shocking that the aisles were bare, I think people are going overboard. The workers were genuinely “sad” that shoppers couldn’t get everything that they wanted.