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August 2024 by Emily Back
Came in to drop off about 10 boxes. When I walked in, an employee (who I later learned was the owner) came right up to help. She showed me how to use the dolly and extend it for all my stuff. She came out to my car and helped me load everything. She was very polite and incredibly helpful. Thanks Jacqueline!
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August 2024 by Susan Amico
The service at this UPS store was absolutely outstanding!! I had 15 packages to return from Amazon, and Jacqueline Brandy took all the time necessary to make sure everything was accurate.
Customer service is what I’m all about.
The store was immaculate, organized, and very professional.
Wherever you’re going, please switch to this Williamsville store… Jacqueline help me get past all the confusion Amazon makes or returning packages.
✨✨✨✨✨✨✨✨✨✨✨
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August 2024 by April Stuewe
The owner, Jacqueline, was so incredibly nice and helpful! She was so kind and really made my day! She printed my resume for free and I went on to get the job! Thank you again Jacqueline!
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August 2024 by Grace Verweire
The woman I spoke to was so kind and helpful she made my whole day! My favorite UPS store ?
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August 2024 by lisa leone
Leo was very helpful and patient with my niece in order to deliver my packages
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July 2024 by Lauren Berowski
Easily the kindest UPS store staff I have ever encountered! Jacqueline, the manager, helps me any time I need it (Amazon returns seem to be getting more difficult!) and is happy to do so! Easily will drive to this one even if I move further away!
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July 2024 by Michitelia Bradshaw
I have been coming to this location for about 2 months and I have nothing but great things to say about the owner. I’m so glad to have met her she is so pleasant, kind and very helpful. I will always come and support and always refer anyone to this location.
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July 2024 by Julie LoTempio
Absolutely phenomenal customer service. So helpful and the new owner is outstanding!!!
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June 2024 by Sarah Huynh
5/3/2024… around 5:25 pm; I came and dropped off some items! The man there is the worst and rudest , I ever come across. Is there such thing as a zero star ?
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April 2024 by Taysha Virgil
This location is listed as a notary but just wanted to let anyone know there isn't ! They don't offer that service here.
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March 2024 by Pamela LaPlaca
The man that helped me was phenomenal!He went above and beyond!
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March 2024 by Kady Bishop
The older woman with grey roots and blonde hair, wears glasses too was extremely rude from the second I walked in there. I told her I missed a package and she said it’s not here. How do you know I didn’t even give you my name. I told her the app states it’s ready for customer pickup and she told me ok she’ll look. She then proceeded to sort packages and mail, 10 minutes later I asked for an update she said the system isn’t working…. It took you 10 minutes to figure that out? She then says the delivery driver will be there later that afternoon & I asked if she knew a rough estimate time. She told me she’s not a mind reader and it’s gets there when it gets there. I sat in the car to call UPS in the store parking lot. Not even 5 minutes later the package was mysteriously ready for customer pickup again. That’s funny because there were no UPS trucks on sight and the way the parking lot is set up I surely would have seen one. So I went back in. She asked for the name, demanded an id and asked for a signature. Then she kicks my box that says fragile on it around the counter. So hard in fact there is a hole in the box. At that point I had enough. I said to her maybe you shouldn’t work here if you can’t provide pleasant customer service. What an unpleasant experience. I will never return to this location. Disgusting
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January 2024 by caitlin keyes
Whenever I go to the UPS on Main Street I’m always met with the most unpleasant woman working there. I was pulling up the QR code on my phone for my return which took all of 10seconds and she would just sigh loudly as if I was taking up her whole day. I had several returns, so I had several QR codes. She always makes it so uncomfortable to go in for a return. Not to mention, she answered her cellphone during the time she was “dealing with me. The only reason why I continue to go to this location is because it’s right by my house. After reading several reviews, it probably wouldn’t be a bad idea to meet up with your employees and go over respect and customer service.
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January 2024 by Ultra LVI
Excellent service, I was doing an Amazon return and within 1 hour I get a notification from Amazon saying your item has been approved for the refund, wow. Thats fast!
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December 2023 by Ultra LV
Excellent service, I was doing an Amazon return and within 1 hour I get a notification from Amazon saying your item has been approved for the refund, wow. Thats fast!