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August 2023 by J H
I have been banking with M&T for years now. But I have never had to do, any sort of banking with them inside. All my banking is done online, or at the ATM. This visit was for the ATM. The ATM is located in the lobby, and after hours you need to swipe in to get inside. I like that security feature, plus it’s well lit.
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July 2023 by J W.
Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades. His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!
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May 2023 by J Hunt
I have been banking with M&T for years now. But I have never had to do, any sort of banking with them inside. All my banking is done online, or at the ATM. This visit was for the ATM. The ATM is located in the lobby, and after hours you need to swipe in to get inside. I like that security feature, plus it’s well lit.
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April 2023 by Jurel H.
I have been banking with M&T for years now. But I have never had to do, any sort of banking with them inside. All my banking is done online, or at the ATM. This visit was for the ATM. The ATM is located in the lobby, and after hours you need to swipe in to get inside. I like that security feature, plus it's well lit.
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November 2022 by Lara W.
My dad has an account here and I am his (POA). The banker I was doing business with on behalf of my dad was very rude and extremely unprofessional.
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September 2022 by Marty Whiteford
This bank is completely incompetent of helping with a mortgage. After getting misinformation from the mortgage officer, costing me thousands of additional dollars. I have made several attempts to contact this person. No answer, no return calls, no nothing. Finally got a manager involved, then received a call back. My concerns and issues that arose from misinformation were simply blown off. Now I still try to make contact with no success. Hard to believe this person is getting paid to do a job. Incredibly disappointed, dissatisfied, aggravated, frustrated, and unfortunately, stuck dealing with them.
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July 2022 by Blake Adcock
Highly recommend not trusting any gentleman with the name “Gary Lang” calling from corporate at M&T. Will make false statements and accommodations that he does not follow through on. I call about a loan payment, asking it to be moved to a later date due to unforeseen circumstances. He proceeds to call me back, let me know that the payment has SUCCESSFULLY been canceled. I then wake up the next day to the payment taken out of my account. I call back today, monday, asking why the payment wasn’t canceled, he proceeds to tell me “it’s a lost cause”. Taking my money after telling me the payment was canceled is a lost cause. 0 professionalism at making the situation right. Clown.
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February 2022 by Retro Games Made Easy
It's a good bank to use if you direct deposit like myself. The tellers however are a bit slow when I do have to go inside. Luckily it's not very often. I don't have a car so I don't use the drivethru. They do have a 24/7 ATM which is locked via card. (It's your bank card you insert as a key) I really like this feature and it feels like it has an added safety to using the ATM, especially at night.
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December 2021 by Avery Smartchick
I have to do banking often and I usually go around lunchtime. The drive-through is always backed up, and inside the bank is no better. You are lucky if there are two people working between the drive-through and inside the bank. The wait time is always long.
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December 2021 by Jen P.
While I absolutely love M&T overall, my feelings about this branch are mixed. When I went in to open my account, I was helped by the most wonderful associate who had a great sense of humor while maintaining professionalism. I trusted her and appreciated the time she took with me and my husband. But when I recently visited to deposit a check, it was a nightmare. I realize it's possible they are short-staffed. Everyone seems to be these days. But at the time I arrived - late morning - there were just two tellers behind the counter. One appeared to be working drive-thru. The line was pretty long. I don't mind waiting in a line, but I do wish it were more evident where to stand while waiting. I entered through the doors to the north, but the solitary line seemed to be curved toward the south entrance. There was a guy standing between me and the line, so I waited kind of behind where he was standing. Not long after I entered, a customer entered through the south doors. He got in what looked like "the line." Then another woman entered behind him. Finally the guy ahead of me told me he wasn't in line, so I walked to the back of the line - behind the two people who entered after I did. Eventually someone opened the window reserved for business transactions and helped get the line moving. All in all, I waited 25 minutes to deposit a check. Sadly, it would have taken just as long at the drive-thru and I'd have burned through my expensive gas sitting in line outside. I understand things have changed with Covid. I get that everyone is short workers. And this is a really large branch, so it might be a good idea to close off one of the entrances to customers so that everyone is coming through the same door. Or make it extremely evident with signage where to stand/how to form the line.
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May 2021 by Margaret S
I have now been in the drive thru line 22mins. Average time at the window per car 11 minutes. Unacceptable.
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July 2020 by Matthew Smoot
Do not use this bank for a mortgage. They are the most incompetent individuals I have ever worked with in 15 years of practicing real estate. Over 45 days in escrow and they still cannot get their borrower closed. This transaction has been extended 5 times now all due to their inability to do their jobs and get loans closed. Sellers shouldn't even consider accepting an offer from a buyer who submits a pre approval letter from this bank.
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July 2020 by Lucas James
We are in phase 4 in erie county and M&T still chooses not to have its lobby open? Very poor decision by management. My grandmother can't use the drive through, and the lines are always so long. Who is reasonable for blocking people from coming in? Also why do they give you such a hard time when cashing a check? I have accounts with huge balances and they won't cash checks half the time.. It's time to switch banks. To many rules drive away customers.
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August 2019 by Francisco Rodriguez
Horrible experience ever there was a problem with a deposit and asked the lady questions about how to fix the problem if not someone will loose there job we’re I work and she replied “GOOD THEY SHOULD LOOSE THERE JOB” I mean who says that why would you wish that on anyone to loose there job..
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August 2019 by Jake P
ATM is awesome and convenient!
