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January 2025 by Virginia Batchelor
Life is complicated, at best. The people at West Herr Nissan are so accommodating. I was able to take care of another commitment while they serviced my vehicle. As always, Rebekah came through for me and Muhammad drove me to my appointment. My vehicle is always leaves their care better than it was when they received it. Thank you for excellent service.
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January 2025 by Lynn Yavicoli-maziarski
My experience with West Herr has been wonderful.
Everyone is so nice they answer all questions. They have been absolutely wonderful ❤️ I have no complaints.
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December 2024 by Darryl Ludwig
They were great!!
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December 2024 by Aaron Obstein
Arthur was very professional and courteous for my appointment. Service was very good. I always take my car to get serviced by them and that will not change
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December 2024 by Alex Bencini
I had my tires replaced and they took longer than expected so they went above and beyond and filled my gas tank and comped the alignment!! Excellent service and customer satisfaction.
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December 2024 by peter doeing
I recently had my new vehicle serviced at West Herr nissan my service advisor Rebekah was very professional and courteous to me .the staff at West Herr nissan treat me with the utmost respect and all ways take care of all my needs I've bought 2 new vehicles from this dealership and I can truly say they are one of the best dealership in western NY
Thanks again to the staff at West Herr nissan
Peter Doeing
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December 2024 by Charlie LaDuca
Outstanding service. The staff is very cordial and professional. Kept me informed and finished quicker than expected.
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December 2024 by Maureen Harding
West Herr Nissan in Williamsville always provides a positive experience. Rebekah was especially cheerful and courteous—made sure that all my questions were answered about the brake service I came in for. Then, the job was completed long before I expected it to be. Really happy with West Herr. Thank you.
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December 2024 by Melody Rojas
I had an exceptional experience with Mohammad’s customer service! Not only did he escalate my issue to ensure it was resolved quickly, but he also went above and beyond by personally dropping off my phone cord at my home. His dedication, professionalism, and thoughtfulness were truly impressive. Mohammad’s efforts made a challenging situation so much easier, and I deeply appreciate his outstanding service. Highly recommend!
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December 2024 by Natasha Pearson
Greg Tobin was such an excellent representative of West Herr Infinite. He is very professional and very knowledgeable about what he sells. I definitely recommend him as your next Salesman. Thank you again Greg from making my buying experience an excellent one.
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December 2024 by Abby
Excellent customer service! My new car buying experience was absolutely seamless. Would highly recommend West Herr Infiniti of Williamsville.
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December 2024 by Linda Lythcott
I was satisfied with the work that was done on my vehicle. Mohammad was very professional.
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December 2024 by Ashley Watson
Mohammad is the best rep and is very kind. He will make sure you and your vehicle are cared for to the fullest extent. Thank you Mohammad
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December 2024 by Aaron
Great service
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December 2024 by Kelli Crawford
I bought my car less then 2 years ago. I have it in the shop 4 different times for the same problem. Its my automatic car starter. It works every time for them, but only works for me occasionally. I bought the car because that was one of the perks I wanted. I live in Buffalo and wanted the automatic car starter for the cold. They originally said it's my key fobs. Changed those out. Then they said it was something else so they fixed that. They then said they couldn't find anything else wrong because it works every time they try it. I just got my car home a couple days ago, went to start the car from inside my house and my car WILL NOT START!! I just don't understand how it works for them but not me or my husband. They gave me printed instructions exactly how to do it, which I already knew. It still won't start! I have owned Nissans for a couple decades. I never did buy from this dealership until I bought this car. I will not buy again from them. Nothing but frustration and inconvenience. I will try to take the car to the dealer I always bought too in the past and see if they can help me get into a better car.
