November 2023 by Jim Keegan
Went to the white horse branch today because of convience which I never go to due to bad customer service !So this is exactly what happened today. I've been a member since 1988 from Yardville to citizens to investors ! I'm in their system forever. Went to cash a check from investors by my employerI have a debit card n ss n acct number. I asked to cash check n then deposit 90% if itI get asked by this stoic lady employee to show drivers license. Never been asked that in over 15 years. Strange. But it was never renewed due to the dmv mess n Covid !I have 6 other forms of proof which I don't need cause I'm a member anyway. She asked me some of the same questions 3 times like I'm a random person from another bank trying to cash/deposit a checkSo I said miss u got to be kidding me with all this. The 33 branch never gives me any issues. I was a bit upset n she's says "yo chill out "I was shocked n her manager was right across from herI turned to the mgr and said miss are u kidding me. You allow your employees to yo n say chill out to customers let alone a member for 30 plus years. No one in building did nothing or apologized or said anything. Except the rude employee lady says I ain't got time for you and this !!Wow I gm needs n will be notified. This lady has not heard the last of this or me
