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December 2022 by Francisco Schietekat
Is conveniently located and easy to get around.
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May 2022 by Peter Fontana
the pharmacy was closed for lunch when I got there. People were waiting for it to open, poor management.Also,the shelves were poorly stocked and the store needed to be vacumed badly.
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October 2021 by Steven C.
I've been to many CVS's around New York, some are good some are bad but this one particular CVS is by far the worst CVS I've ever been in. Service is horrible, employee's are rude and disrespectful, the shelfs are always half empty and the place looks dirty. There is one particularly rude employee who works at the front desk at the pharmacy, his name on the receipt is Zurus, not only is he rude and condescending but seems to have anger issues. This person has gotten a little scary with his anger towards me and my wife on separate occasions. I've complained to corporate and store management several times about all of these issues at this store and all I get is lip service. So if you can, avoid this location at all costs.
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August 2021 by E H.
they do not deserve any star. the worst service possible. plus the people there are so rude. unbelievable. under staffed, NEVER answer the phone and are all around bad. they are in business because of all the seniors that can not drive some where else. they should be ashamed of the service they provide. they take advantage. plus i have discovered that they do not give you all the pills your script says. more than once the bottle was short. but they sure do charge your insurance for them. thats called insurance fraud. this CVS at 20 21 francis lewis blvd in whitestone NY is an embaressment.
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August 2021 by NY G.
THE WORST PHARMACY EVER! I am unable to reach a pharmacist by phone with questions about my prescription. I have called FOUR times, worked my way through the automated system to be put on hold for at least 10 minutes each time and then get disconnected. Picking up a prescription is an all day affair and maybe, just maybe, they get it right (either the medication or the copay...rarely both). It's too bad that I have to use them because of my insurance. P.S.- The only worse pharmacy is the Duane Reade in the Bay Terrace shopping center.
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July 2021 by Dana M.
I am a customer of cvs pharmacy trying to renew 3 different prescriptions over the phone and was on hold for 50 mins 1 time and 40 mins another time. you can hear them putting you on hold. this is how customers are getting treated when you call just to re new prescriptions! now I have to physically go down there to get some answers.
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January 2021 by William Torres
terrible customer service
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June 2020 by Ron zeng
Very good customer and manager! Always patient and honor discount item even though the price went back to original (missed the last Easter discount day)!!! Even one time, One associate (but she may be the manager) was off the clock and still help to get what I needed!
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April 2020 by Barbara B.
I needed my antibiotic delivered. I went to the website which, all of a sudden, does not know me or my history. So I called, and was put on "hold" for 25 minutes. Finally, Yesenia answered and said they do not deliver. When I mentioned the claim on their phone recording and website stating that they DO deliver, she said she could sent it by U.S. mail and that I would have it in two business days. That isn't the ideal wait time for an antibiotic, but I said yes. With my pre-existing conditions, I could not safely go to pick up the medicine. In four business days, it still did not come. I called again, again holding for an interminable period (but okay--these are difficult times), and Yesenia denied any knowledge of my previous call! She did say she would sent it out U.S. mail, and that it would take 2 business days. Now there is a weekend in the mix, so it was 9 days AFTER my doctor called in the prescription that I received it. Not good for someone who is very sick. My insurance requires that I use CVS, so I had to call again (same nonsense). This time Georgia (Jorja?) assured me that I would have my (other) prescription in two business days. Three business days have passed, and NO MEDICATION HAS ARRIVED. This incompetence is stunning. If increased volume is the problem, say so, and I will call elsewhere for my prescriptions no matter the cost (if I am able). But don't lie and say you don't recall a phone call or that it will be mailed that day. I will change my pharmacy asap.
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March 2020 by John Serrots
terrible customer service
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November 2019 by Simon W.
Sour! Wow, all the reviewers are right on here. There are some extremely sour staff here from top to bottom. CVS is known for selecting coupons on the CVS account at the register and my having to say that the coupon is on the card to a CVS cashier is pretty absurd. That comment just says I don't want to spend 2 seconds looking at the screen right next to your face. This is with no line behind me at all and essentially 2-3 other customers in the entire store! Come to this CVS, get your stuff, and leave without saying a word. Any staff interaction here is probably gonna be bad. Trust me, it's better that way.
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November 2019 by Jen B.
Has the be the worst pharmacy ever. The lines are always long and the medication is never ready! Easily spent 20 minutes waiting in line. I guess that was an improvement, last time it was 30 minutes. They can't handle the volume and always only have 1 register open. Go somewhere else.
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September 2019 by Adri R.
This store has come a long way... I'd say about 6-7 years ago, it was pretty mediocre at its best.... but happily thanks to new management, the store has cleaned up quite a lot!! Way more organized and efficient! The pharmacy staff are pleasant imho.
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August 2019 by Lori H.
All I can is go somewhere else. Pharmacy is not helpful. It is like we are bothering them. I have questions sometimes about blood pressure and diabetic meds/and or machines. NO ONE HELPS. Longest wait times for someone to answer the phone in pharmacy. I actually used my friends phone while on hold already for 35 minutes to get the front of the store to ask if they were even working in pharmacy. Extremely OVER PRICED ON EVERYTHING YOU NEED TO PURCHASE THERE. Ripoff. From shampoo to vitamins to batteries or milk OVERPRICED nonsense. I get the same things at Walmart and Target dollars cheaper. Not cents cheaper/dollars cheaper. Only good thing the manager is the nicest most help gentleman, and always smiles. To bad I will not see him again as I will not return unless necessary. With expensive prices on everything and disrespectful pharmacy personal who DO NOT KNOW WHAT THE HELL DOING. There is so much more to say but I don't have the time or energy except THEY ARE THE WORST. If you all want to spend your hard money THERE go ahead. CVS CORPORATE NEEDS TO REDO there customer service. Location for this store is Francis Lewis Blvd in Whitestone New York.
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April 2019 by Adam Hayes
Great store, excellent selection!
