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August 2024 by Arnold D. Smith
I have been bringing my vehicle to Lincoln of White Plains since I owned the vehicle.
I was very satisfied with my service advisor , but when I was going over the invoice, it stated that my tires were rotated.
After inspecting my vehicle I noticed that the tires were not rotated.
I notified the service advisor of this discrepancy and I believe that the technician who worked on the vehicle name was “Al”.
If the service was not performed , why would he have stated that he performed that service.
I concerned if any of the other services were performed.
I will look into this further.
Please advise.
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August 2024 by Mark M
Enjoyed dealing with everyone. Would have given 5 stars but prep job could have been better. Front windshield needed cleaning .Some stains on front dash and side panels. I was able to clean with damp rag. Other than that. Everything was a pleasure.
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August 2024 by Ryan Markwith
Amelia and the team at Lincoln White Plains are fantastic to work with. Wonderful experience each time I visit and they are always so quick and efficient with any service or request.
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August 2024 by Michael Franek
Overall it was a pleasurable experience. The staff is friendly and professional.
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August 2024 by marie bonavoglia
Pleasure doing business with them. The Service Advisor, Roxana, was very helpful and professional. Thank you!
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August 2024 by SIYING Bi
The worst experience ever! I was buying an used car sienna 2016. They promised things they didn't fulfill. On top of that, very unfriendly costumer service and they lied to you. They are not efficient, neither trust wordy. If you want to have a good experience with Lincoln please go to another dealer.
UPDATE: The answer from the dealer is another lie. First of all this is not anonymous. Secondly, I tried to contact the Sales Manager to express my complains and I never received a call back, an apology or anything like that. My good experience with Lincoln is being ruined by these people. Again, look for another friendly and trustworthy dealer.
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August 2024 by Robert Stahl
Excellent customer service
Thank you
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August 2024 by Ned Ticak
Very sloppy service. Service advisor was very nice and polite and she arranged Uber service to take me to the local shopping mall in White Plains so I didn’t have to wait at the dealership until service was done. They forgot to call me and let me know when the car was ready. When I called back she said she will arrange Uber in 10 minutes but she forgot to do so and I had to call back in half an hour.
Beside the oil snd lube change and N.Y. stars inspection there were also three safety recalls which haven’t been completed.
When I started the engine “door fault - contact service immediately” light came on. I was still inside the service department and they had to take the vehicle back upstairs to find out the latch was defective and part needed to be ordered. That obviously happened during the service but novoga caught it.
I am not sure is that real case or just the way how dealerships milk money from the manufacturers warranties because very similar situation happened to me with my previous vehicle, MDX and that was the reason I switched to Lincoln but seems that’s the modus operandi for all car dealers.
I know, the car is warranty, will be fixed at no cost for me but I have to take another day off and drive from NYC up to Westchester to get it done.
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August 2024 by Steven Rittenberg
My sales person, William was very knowledgeable and pleasant to work with. Robert was well organized when taking delivery and again was very professional and pleasant to work with. Thank you for good experience.
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August 2024 by Burt Hurvich
Good people, knowledgeable and accomodating.
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August 2024 by Chris D
Ive never been to this dealer or there partners before. I purchased a 2022 lexus i found online. The sales team was great. Show room is immaculate. No hidden dealer fees!! I would definitely recommend them. Andrew and Mike were great!
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August 2024 by Michael Ifill
I had an exceptional shopping experience at this dealership. From my first visit, Jason was nothing but helpful and cared more about me getting the right vehicle to meet my needs than trying to push a sale. He was extremely patient and courteous and made the experience a breeze. Everyone I interacted with at the dealership was great to deal with and although this was my first time getting a vehicle there, it won't be the last!
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August 2024 by Marvin Teich
Took 1 month to get an appointment with a loaner car & 3 weeks to fix it
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August 2024 by Emily John-Ancrum
Loved the customer service. Friendly and efficient. Thank you
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August 2024 by Michael Mohamed
Great experience and great people. Made the whole process super easy!
