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November 2023 by Bruno Nardelli Chiarotti
I left my car there and said to the staff that had a screw in the tire...few hours later, I asked her, and she said had nothing in the tire. She also said that it is time to do the brake system maintenance, but I said I already did. After that, my parking brake started to present some later stop (the car moves some inches forward). I'm changing the maintenance place because of that. I used to leave my car there to do some services - not anymore< update > After the post, they called me to apologize and offer me a new tire replacement, so I went there to talk to the manager, and she quickly remembered my post and told the staff Marc to get done what they offered to me. So, I gave them a chance to fix the treatment I received before, and they didn't disappoint me with this time.
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November 2023 by Bohdan Paikoush
I needed to get 4 new tires for my Honda HR-V, specifically Michelin Crossclimate 2's, so I called them beforehand to confirm that they had the tires and they said that they did. I made an appointment and when I arrived at 2pm on a Saturday I told them that I wanted those same tires installed and to also do a wheel alignment. I made sure to confirm with them again if they had the Crossclimate 2's and they confirmed with me again that they did. After the work was done, shortly before closing, they mentioned that the wheel alignment wasn't done because it wasn't necessary to do for new tires, despite everything that I had researched about alignment explaining that it was highly recommended to do when getting new tires. However, the main issue was that they installed a completely different model than what I had asked for; I received Michelin Primacy MXV4 tires instead but by the time I noticed they had closed and wouldn't be able to help until Monday. I reached out that following Monday and the same agent that helped me on Saturday tried to convince me that I had never said anything about the Crossclimate 2's and that I just wanted Michelin tires in general for my car, in which they gave me the stock option. After a lot of back and forth with the agent and eventually his manager and the service advisor Marc they were able to offer me the tires that I requested, installed at no additional charge. The work was done properly and I did eventually get the tires that I had originally asked for but this giant headache has made me lose my trust and respect for them, and I don't ever plan to return for any services. Do service with them at your own risk, and make sure you know exactly what you want to have done on your car or they may attempt to take advantage of you.Services: Tires
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October 2023 by Wine Lover
Love this place! Super friendly professional service advisors, top notch techs and a warm and inviting customer lounge. The wait is not bad at all, and they drop your car off and provide car pick up services. They have a great atmosphere. Thank you to White Plains Honda for always keeping me in a safe and reliable vehicle. I won’t go anywhere else!Services: Air & cabin filter replacement
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October 2023 by Melissa Schuck
I will not be using honda service center in White Plains and I would not recommend anyone visit this location. I made an appointment for an oil change, the service center made me wait in line for over 30 minutes to "check in" before dropping off my vehicle. While my vehicle was being serviced an extremely pushy agent called to offer to buy back my vehicle, I declined but the agent continued to push. When it came time to pick up my vehicle (many many hours later) the employees failed torealize my keys were in the vehicle and had me waiting while they looked for them. Overall it was a horrible experience, I will not be returning and do not recommend anyone else use Honda Service Center of White Plains.Service: Oil change
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October 2023 by Nuara Costa
Had a good experience here the first time I wenr. However, now my car is due for an oil change and i booked it for 2:45 on saturday only to have it canceled because apparently they don’t take any services past 1 pm but yet, the availability is there online.When i call, they keep offering to pick up my car even though i said many times i would not be at home or available to see the pick up. They then don’t offer me a solution and say i can’t just walk in later.They just lost themselves a client
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October 2023 by Kristin Mello
YOU WILL BE UPSOLD AT EVERY OPPORTUNITY! I have had routine oil changes and inspections at White Plains Honda merely for the convenience as the service department is within walking distance of my office. I feel bit dumb doing so as the convenience factor has resulted in hundreds of dollars in unnecessary work. I understand that this is a profit driven business and the dealership isn’t making money on inspections, but BUYER BEWARE! They convinced me to have a differential flush at 19K miles, then again at 30K (wasn’t sure, but just found the maintenance receipt) and they again recommended it at 55K! They will tell you that a brake flush is needed (also done recently) and put dire warnings all over the receipt if you don’t. I have picked up my car after routine maintenance only to notice problems that didn’t exist when I dropped it off, like the time they put everything back together atop a pile of acorns, resulting in a fan that sounded like a helicopter. Honestly, my biggest regret is not buying another Toyota since my 2009 Matrix is still going strong at 180K miles and probably less money spent than on my 2019 HRV.Services: Tire rotations
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September 2023 by Gregory Weiss
Somehow an oil change takes 4 hours?? I made a 9am appointment for an oil change on a Wednesday - not a busy time. Waited 15 minutes sitting in my car for someone to check me in; then another 15 for someone to meet me inside and confirm the information I had already provided when scheduling the oil change. They say they offer free delivery of your car to your house but they don’t contact you when the work is over and they take their sweet time. They also give you the runaround over the phone and just might hang up mid-call if they feel like it. Unprofessional mess of a place.
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September 2023 by MrSni45
BEWARE! Brought my car in for 3 recalls(Honda Pilot) was told it would be a few days.. two days later they call saying there is a special on brakes and my car needed brake pads I was quoted 199 for front and same for rear and they recommended brake flush. All said and done when I went to pick up my car the total was $1100 405 and 405 for front and rear labor and not new rotors, rest was for parts and labor cost and brake flush. Explain to me how does that sound reasonable for only brake flush and pads . I swear this dealership is wrong for that very dishonest .I paid the amount and left I would not recommend this to friends family or anyone at this point it’s upsetting to read the reviews and became a victim. I will be contacting better business bureau
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September 2023 by Marie G
I brought my Pilot for a recall for the first time to WhitePlains Honda. Had a great experience with the service crew. They definitely earned my business going forward. Thank you.Service: Electrical repair
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August 2023 by heidy vallejo
BE AWARE!!I was robbed and violated at this location!! I brought my car in for a recall, when I went to get my belongings from my car the service guy said the car was already inside and he could bring me what I needed, in that case and with my inexperience I only ask for my bag, where I had my personal items (wallet, etc). When I came to pick up my car, my Nikon camara and Coach sunglasses where missing, but I didn’t realize until the next morning. These 2 items were coincidentally in the same reachable area where my bag was. I reported the event on the next business day (Monday). The managers did absolutely NOTHING to help me or compensate me in any way. In fact, I am still waiting for them to call me with an update. Rather, manager Orlando challenged me to do a police report (which I did). I want you to be aware that whoever did this to me is still working here, and Just as it happened to me, it can happen to you. DO NOT BRING YOUR VEHICLE HERE!! Many will say that it was my fault for not removing all the important objects from my car before leaving it, and maybe yes, but that is not a reason for someone to rob you in a private establishment and as global as Honda, especially in the city of White Plains, NY. I feel violated, humiliated and taken advantage of. Is disgusting and disgraceful that I had to experience this and now take the lost of my work for no reason.
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August 2023 by Josephine Eagan
Absolutely disappointed with my most recent service with white plains Honda service center. I had my back up camera stopped working and received a recall notice stating that there is a problem and I should bring it in to have it repaired. I made an appointment with White Plains Honda explaining the issue. They kept the car the entire day and then told me that they did not have the parts to repair it and would need to bring it back. I explained that we would be away and they could keep the car and have it repaired while we were away . Our car was in the shop for over a week and a half and when I finally called to ask what was taking so long they said that it wasn’t a recall problem and I would need to pay over $800 for a new back up camera. I told them to please return the car with their valet service and I would handle the situation when I got home from vacation. Once I got home and saw my car, it was beyond filthy, covered in bird feces and look like it had been left under a tree for over a week. When I called to speak to the service manager, he completely dismissed me told me to bring the car back down and he would wash it and that the only way to fix my issue was to pay out of pocket. I live over 45 minutes away from this dealership and personally use this dealership because of their top-notch service. Needless to say I will not be going back to the service center. We have been using White Plains Honda for many years and referred all of our family and friends to them. Moving forward I will be sure to let everyone know about their terrible service and unwillingness To help their customers and are just try to take more money off of issues that are Hondas fault and have no respect for an individuals vehicle.Service: Electrical
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August 2023 by IWAGAMI YUTAKA
I often use various car repair shops for work, but I feel dissatisfied with the service at White Plains Honda. It seems profit-driven. On 5/15/2023, when I had the brakes repaired, I also asked them to check the issue with the door opening and closing. They said that parts were needed, so I paid for the parts first. At that time, the female staff told me that they would waive the repair fee and I only needed to pay for the parts, and I agreed to that and paid for this repair. However, when I later checked the receipt at home, the repair fee for the door opening and closing was listed as $498.00. They are saying one thing and doing another. They promised to contact me once the parts were in, and I've been waiting for three months with no contact. A few days ago, when I called, they said they would have the responsible person call me, but I still haven't received any contact. White Plains Honda, is this how your service works? As a Japanese person, I want Honda to do well, but I'm disappointed.
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August 2023 by FABRIZIO FABBRI
Wow!!!! Unfortunately I a very bad way.....Let me tell y'all What a big mistake bringing my vehicle here for a simple oil change..very poor customer Service for starters at the desk by this guy.....on top of that ..I had to wait over 5 hours!!!!... And I'm still waiting....unbelievable!!! Good thing that I had an appointment ......otherwise it could have been the whole entire day.......This is extremely bad.never even heard of such a waiting time for an oil change.....I went back to the desk to ask for an update and the guy barely even answered my question.....saying that it was going to find out for me....that the technicians were a little back up.....but.....guess what nobody ever got back to me......I wish I could give less than 1 Star....but they don't even deserve that.....the worst car service experience that I ever had.......
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August 2023 by Laiza Fournier
I am new-ish with Honda. Leased my first car with them last year have gotten a few oil changes for my lease already. Never been a problem until yesterday.Absolutely the worst customer service.Dropping my car off initially was not the issue. Dealt with Charlie, told him where to drop off my car once it was ready (I WROTE THE ADDRESS DOWN ON MY PAPERWORK).Got the text that my car was done.Got a phone call from Charlie to take payment for the air filters I got replaced. His words to me were “your car is ready for pick up.” I reminded him that it was being delivered. Which he said “oh right, let me do that.”He transfers me to the cashier, she collects payment, I ask her if she needs to transfer me back to Charlie to confirm the delivery of my car and the address. She says it’s being handled. So we hang up.An hour or so later I get the Valet Confirm for my car and that I will receive an update once the driver leaves with my car. At the bottom of that text it says to view the details please click this link. I checked it out and it was being delivered to the wrong address.So I called Honda. Asked to speak to Charlie. No one transferred me to him and I was on hold for over 5 minutes. Then the lady, who I assume to be the cashier, picks up and says the driver is already out with my car. I explain to her that it’s the wrong address. I’m out on hold again for over 5 minutes. She comes back asks me for the address. She tells me to hold to contact the driver and hangs up on me.I call back. Another woman answers. She automatically puts me on hold. She comes back on the line asks me the address again. Puts me oh hold for another 5 minutes. She comes back on the line and says no driver is available. I told her that the woman I was speaking to previously said the driver was already out with my car. She puts me back on hold. Never comes back. So I hang up.I call back. Ask to speak to Charlie. They either put me on hold or attempt to transfer. No one picks up. Goes back to the original woman I spoke to (the cashier, I assume). And she puts me on hold again. Re-confirms the address. And then I’m put back on hold and no one returns to the line. So I hang up again.I call back. Ask to speak to the manager. Spoke with Orlando. And I tell him… “I’m not really sure what the confusion is, I just want to know where my car is and if the correct address is confirmed.” He took down my number and said he will get back to me.He calls back about 20 minutes later. Tells me the driver that was going to deliver to the incorrect address is available but there is no driver to deliver it to the address i gave. Which I don’t understand… why couldn’t that driver bring it?So I had to go and pick up my car. Everyone there just seemed quiet. No acknowledgment. Went to Charlie for the pick up process. Got a sorry for the inconvenience.I wrote this exhausting review because I was exhausted by the end of it.Truly the worst customer service yesterday. And no accountability. If I ran my place of business that way and dealt with my clients that way, I would feel ashamed.
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July 2023 by Jennifer Barriga
Services are good but prices are higher than other Hondas Services in Westchester County.