Watches in White Plains, NY

“Michael was amazing in all aspects of helping me find an engagement ring! From educating and showing me the specifications of a ring to working within my budget, he really provided me with the tools to ultimately make my final decision. Also, he was able to get everything done within my timeframe and couldn't have been happier with the final product. Highly recommend!”

“I brought my tarnished David Yurman bracelet in to be polished and cleaned. Not only was it made to look like new but there was no charge. If that isn’t wonderful in itself I can not get over how kind and nice everyone was. I am not used to this overdose of kindness. These employees are extroadinary!!!”

“Keith, Keith, KEITH!!!

From the moment we walked in, Keith made my wife and I feel like we belonged in the store and were able to one day own an amazing timepiece. We had been to two other locations in the city earlier in the month where we weren’t treated with a fraction of the dignity, courtesy, and respect that Keith showed us that day. Perhaps this was a result of us not entering those, or any Rolex location with flashy apparel or luxury items. In fact, I remember wearing an old t shirt with a small hole in it, jeans, and dirty white sneakers. This did not deter Keith from treating me as a potential customer and future owner of a Rolex timepiece. As a newbie to the luxury watch space I didn’t know much about the history and all that went into the making of these timepieces. He took the time to educate us both and took our information and a record of the timepiece we were interested in. He allowed me to try some other time pieces on patiently, to be sure the one I was interested was the timepiece to go for. He explained what we should expect the process to be like and shared his contact information with us. Later, we received a lovely email from him thanking us for coming to the store and ensured us that he would contact us once the timepiece we were looking for became available. We heard rumors of wait times taking as long as a couple of years before receiving the phone call. We even asked at a Rolex store in Florence what the average wait times were while on vacation, and they explained that they’ve had clients wait longer.

Owning a Rolex wasn’t a thought for either of us in the past. We came from humble beginnings, and went through tremendous struggles in our lives together. The idea popped into our paradigm after recent triumphs and milestones that we achieved. It was as if it were divine intervention, my wife got the call from Keith and she went right to the store and picked up my dream timepiece.

I can’t thank Keith enough for being encouraging, thoughtful, kind, and courteous throughout this entire process, and for being a part of our journey and story. I love my Datejust. It’s more than just a watch, and more than a time piece. It represents victory over countless obstacles, personal battles, and a relentless pursuit for betterment of ourselves and the people we’ve been able to serve. Keith is an outlier and an asset to any organization he is a part of. We can’t thank him enough and will recommend him to all of our friends, family members, and business associates. If this was possible, then so will the next one, and the one after that. Keith, we will be back! Thank you eternally!”

“Walked In today to get my boss a gift. Was greeted by the kindest, sweetest woman. She helped me with not only getting a gift for my boss. I left with a gift for me too. Thank you Maria I will be back for that bracelet. You're Amazing”

“Asha was so wonderful and helpful. She worked with me to track down the item I had my eyes on and was incredibly communicative and friendly throughout the entire process. One of my best retail experiences.”