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January 2024 by Darlad50 Camacho
All the associates are very helpful. The line was a little long, but I got what I needed and was out of there in no time!
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January 2024 by Brandie L.
I love Victoria secret it is my heaven I love to look at what is new, and I can't wait to make my decision on what I want. The service is wonderful and very helpful. The selection is great, and if they don't have your size, they can send it to you in the mail free shipping. The prices range and the value is worth it .
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December 2023 by Alyssa Kaye
Today was Black Friday I know it’s crazy and always on Black Friday ! I was looking around and while I was I noticed a young girl checking out a customer and I know during Black Friday they always have the free tote and blanket if you spend a certain amount . The customer that she was checking out asked and she didn’t know if there was anymore blankets and totes so she asked her store manager or floor teammate if they had anymore …the staff member snapped at her so nastily I dropped my stuff and walked out I couldn’t believe someone could talk to another person that way … I also was trying to try on some clothes and waited 15 min in line and the lady who was helping me was very rude snapping at me …. Smh I really hope corporate sees all these negative reviews and change the people
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October 2023 by Rendy O.
Omg. I loved the manager Alize, she's such a girls girl. I was in VS for like an hour with her trying to pick a perfect pj set for a Dome getaway airbnb that I have this upcoming weekend with my bf and she was so helpful!! She set the scenery and the vibe with me to find the perfect set. Her and the other staff members were great! Def a GIRLS GIRL store! :) Hope you see this girly, thank you!!
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August 2023 by Mariam Tsa
The “manager” has a terrible attitude.Poor service.
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June 2023 by Melody Amaya
Keep surprising with new options.Love the stores.
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March 2023 by Kay Amor
I think I'm done with Vicky!! The side eye looks and felt like I was being watched even tho I spend money there!!! Trash customer service!!! Like you are being followed and watched there. I used to work at vs long ago and even in the practice video it says not to make people feel uncomfortable while shopping and they all did the exact opposite!!! No wonder sales are declining at VS rude attitudes fragrances don't last long and don't ship in boxes ? barely anything is stocked, accessories, and clothing, are low quality!!!! Bye trash place
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March 2023 by Nicole J.
Never thought I'd be buying plus size bras at VS. Angie helped check me out and she was very helpful in making the process easy. She had excellent customer service. I had a great shopping experience because of her. Thank you
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February 2023 by julitza zavala
every time i come here i’m always ALWAYS followed around and stalked by the employees, literally had one stand right next to me while i was looking at the bras, i proceed to tell her i’m aware of the sizing and don’t need help but she still measured me anyway??? it’s a nice store and organized but the workers need to stop hovering
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January 2023 by Stephani B
I’ve been a long time shopper, and even card member, and I’ve never encountered an employee (cashier: 3871951) so rude. I went shopping with my sister, who was right next to me, and witnessed the whole thing. The girl who rang me up refused to see if I was still a card holder, she didn’t include the two coupons I should have gotten with my $60+ purchase, coupons I saw my sister get, and she didn’t include the shorts that were supposed to be bagged with my two piece pajama set. I’m 40 weeks pregnant, and now have to go back in, which I’m very upset about. The worst experience I’ve ever had at a VS, and I definitely won’t be shopping there again.
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January 2023 by Angel Burgos
Very nice store and very nice employees. Great deals.
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September 2022 by scaruso91
Incredible customer service here! Everyone is so helpful and friendly. They really know the product too!
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June 2022 by Cee NYC
The store was well stocked. Staff was helpful. The only issue was, there were no fitting rooms available.
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May 2022 by Colette Corcoran
I don't know where else to put this review but without a changing room, Ellea or Ellen (I can't make out her name) got my size exactly. She took such good care of me as I knew my breasts needed a check up. I did, and we discussed the bras I usually get she showed me the ones for my size and suggested others. WHAT MADE HER STAND OUT, was how I was wearing a sweater when I came in and then later into the store when looking I put it on my hips. She didn't see the sweater on me and rushed over to ask if I lost it and to help find it. She made me feel like an actual customer that was cared about. When I got home I loved the bras and felt a difference right away (not to mention the boyfriend loves em' too). If you come to the Westchester Mall try to find her, she will not let you down. If anyone can reply to this google review about how to properly give her credit for our experience with chit chating, etc. things I left out please leave a link.
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May 2022 by Ariana Alvarado
I visited this VS location today and the customer service there was terrible. Sad to say the least. Todays’ humanity is so disgusting it’s horrid to experience/watch. I walked in this afternoon with my wallet in hand with 3 coupons. I was looking to purchase a bra or two along with a few underwear use for my time of months. I was greeted by a fellow staff member and I asked where the sale for the bras were and she responded, great! When about my way. I didn’t see much I liked so I went ahead and kept searching for something cute! I walked passed a few employees that were organizing the panties in the VS section and didn’t acknowledge me at all. Yet, when another white woman passed they greeted them and asked if they need any help. Oh! That reminds me a short heavy wasted woman stopped me and asked me before that if I need help with the something and I told her I was looking for the $20 bras and that I wanted white. She answers “oh you won’t find any white in the PINK section. Way to be so negative about it then I went about my way. This skinny African American woman with short blonde hair was around as I saw her while I was looking for my underwear to buy. At first I didn’t notice but then realized she kept following me around! Step by step, each one I took she was right beside me as if I was going to steal! Shame on them honestly. I had no intent of doing so nor did I come off that way. I had no baggage on me or anything at that. She then followed me to the bra section after I had made my first small purchase so I obviously had a small VS bag of my purchase me now. I asked her if she was following me? She then tried playing it off by telling me the bras were two for 50. I was really annoyed at this point. Terrible workers. Worst customer service. I have never in 28 years experience such discrimination. You can feel when people talk or look at you wrongfully for no apparent reason. Lastly the cashier I had was awful. Negative to the fullest and cold no energy whatsoever in assisting me. I shut her down real quick when I told her I had coupons I was going to use and she responds “I’m not sure if they’ll all work” I replied that I knew they would work because they’re eligible and I’ve shopped there before!!!! The ordacity of these young woman is atrocious. She made me scan my debit card chip 3 times before telling me that all VS cards have not been working and I’m left thinking something was wrong with just mine!! Ridiculous truly the attitude of these “employees” never again will I shop in Victoria Secret of White Plains! They clearly need new hires asap!!