Stop & Shop is a neighborhood grocer focused on delivering a wide assortment at a great value. Customers can choose to shop in-store or online for delivery or pickup. The GO Rewards loyalty program offers personalized offers and allows customers to earn points for gas or groceries. Reviews note that some locations are large and well-staffed, with one praised for its excellent international food aisle and another for having its own bakery. However, experiences can vary by store. Some customers report issues like a store smelling like sewage, being too cold inside, or not appearing as clean as others, with noted damage to the floor. Service at customer service and the new self-checkout registers, described as hard to use, have also been points of criticism. The company is committed to fighting hunger in its communities through programs like its School Food Pantry Program.
