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January 2024 by Festim Salijaj
My God what a day.My suggestion is if you hate what you do leave .They are so unprofessional I went and left immediately .
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December 2023 by Marion L.
Dry punctual and draws blood well, friendly staff. Very informative about drawing blood and after care
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December 2023 by Cory Bronson
AWFUL customer service. Stay away from funky, cold Medina! Clearly, she's in the WRONG LINE OF BUSINESS. She only works here a few times a month but when she does it is awful! No one else is in the office except her, so she puts a sign on the virtual check-in kiosk letting you know they're short-staffed and that walk-ins will have to wait A LONG TIME. I was there at 8:40am this morning with two other walk-ins. A patient walked out at 8:50am yet the TV monitor (which she deliberately has blasting at MAXIMUM VOLUME to keep patients away with a sign that says, "Don't touch the TV") said Currently Serving 1 Patient. I asked the other walk-ins if another patient had come in since the last patient left (maybe I missed it) and they said no. The next appointment wasn't until 9:10am. So the phlebotomist could easily have seen one if not all three of us in that time! I knocked on the door to ask how long the wait would be? Medina simply pointed to the note on the kiosk and said , "If you don't have an appointment it's going to be a while." Fortunately, I was able to make a 10:30am appointment around the corner in Valhalla where I was seen within 10min (along with 3 walk-ins there before me). The phlebotomist in Valhalla was lovely and said she's heard of similar experiences at 280 Dobbs Ferry Rd in White Plains. The phlebotomists at Quest in Mt Kisco have also said the same thing about funky, cold Medina. So the real question, Quest Senior Leadership Team, is WHY DOES MEDINA STILL HAVE A JOB HERE?
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December 2023 by Leticia Garcia
As far as I'm concerned this place could be a lot better with out the rudeness of the young lady helping.
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December 2023 by Michael Signorelli
We walked in for blood work for our daughter. But there was no one working there. There was an extremely long waitlist with no one being served, not even those with appointments.
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November 2023 by Irene R. Delgado
I am a walk-in. So I understand that I will have to wait. However, after waiting an hour I simply asked the women who comes out the door and screams out names, if she had an idea of when I might been seen. Her response? She points to flyer and walks away. Wow. Can’t even speak to me. Points to flyer that says they are short staffed. What would have been good customer service would have been to talk to me and answer my question. Won’t be coming here again…just stuck here for now. No idea if I’m here for another 5 mins or another 60. Terrible customer service.
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October 2023 by Timothy A.
Wow! Efficient and professional bloodwork service on a rainy Saturday morning: these women are excellent at their job.
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September 2023 by Mary J
With an appointment, you’re in & out which is great! Giving three starts only because my blood draw was horrible. She got it on 1st try but I was left with a huge hematoma, most likely wrong needle size but it hurt bad for a couple days after.
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September 2023 by Anthony Iannarelli
Been trying to make appointment for two days.It's been absurd.
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September 2023 by Kim Circelli
My 4 year old son had bloodwork done here for the first time and I couldn’t be happier with my experience. The nurse was beyond personable and made me son feel so comfortable he didn’t even cry. Stay away from lab corp - came here after a terrible experience with them down the block.
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August 2023 by Chris Fontenova
Very pleasant experience. I made an appointment ahead of time and was seen a few minutes later.
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July 2023 by Kathryn Esposito
All I want is a fax number for quest on Dobbs ferry road so that my doctor can send you the prescription for a blood test
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June 2023 by Amanda Winton
Had an appointment for 11:30am on a Monday, no one else was really there. I got in within 5 mins of my appointment time and it was very speedy
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June 2023 by Cori James
Walked in at 8:20am without an appointment and was out by 9 (even though the walk-in appointment was for 9:20), even with difficulties on both paperwork and the blood draw. Annette was professional and took care of everything.
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June 2023 by Christopher P.
Made an appointment 2 weeks in advance. When I arrived for my 8:30am, they told me that since FedEx has a 4 hour window, and they close at 12pm that day, they couldn't do my bloodwork. I had fasted and taken off work to be there. Why make appointments for times that you can't possibly provide any kind of service?
