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September 2023 by Tash _
This is my second experience purchasing an suv from this dealership. To say that they’ve been amazing is an understatement. First experience was during Covid and they were able to get me into the suv I wanted when other competing dealers of the brand couldn’t. This time around with inventory still being an issue amongst dealers, they not only put me into a SUV but one more than what I was expecting features wise. Mike in sales was amazing to deal with even worked with me over the phone outside of normal hours answering all my concerns. Being an out of state customer there are not enough words to show my gratitude for this dealership and to Mike. I look forward to the next trade out.
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September 2023 by Rhonda Heft
Kyle Lashly was a great help with getting my new pre-owned Cadillac. He went above and beyond by sending me video images of the car, helping me to know what I would be looking at for payment, and brought the car to my house for me to test drive before I decided I wanted to purchase it. I would highly recommend him to help you with your next Cadillac purchase. I would also recommend you buy your next car from Pepe Cadillac. Great experience.
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August 2023 by Jennifer A
We recently purchased a 2020 Escalade from Pepe Cadillac and were very pleased with the whole transaction, not to mention how much we love our "new-to-us" SUV. We worked with Jack & Luci in sales; Bryan, the manager; and Frank in Finance. Everyone was very easy and pleasant to work with. We are out of state, so Jack & Luci worked together to arrange a FaceTime call where we could preview the vehicle before making the long trip there. They both were very responsive and answered all our questions. Frank presented appropriate warrantees for our situation and didn't try to sell us anything we didn't need; and Bryan made sure everything went smoothly. After the sale, Luci gave us an orientation on some of the features of our new vehicle before we headed home. I would definitely recommend buying your next Cadillac from Pepe Cadillac!
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August 2023 by Marie Arminio
My sales consultant Dylan Conway was amazing. Very customer oriented, friendly and knowledgeable. He made the entire process seamless. I would highly recommend anyone thinking of leasing/buying a Cadillac, see Dylan at the White Plains location.
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August 2023 by Tim Tobin
We recently purchased our second Cadillac ESV Sport vehicle from Pepe where Michael Lombardo served as our sales representative. We came back to Pepe because of Michael’s ongoing customer service after our initial purchase. He’s incredibly responsive, knowledgeable, and professional. If you’re a first time buyer or repeat customer, he’s an excellent partner and advisor. We appreciate him, and Pepe. Thanks!
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August 2023 by Justin Hartes
My wife got her new Cadillac today. Our sales associate Dylan was with us along the way. He was extremely knowledgeable and helpful throughout the entire process. 10/10 service
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June 2023 by Jianming Kang
I ran into a very rude White Pepe Cadillac Escalade courtesy vehicle this morning. I horned the vehicle because the car didn’t move after 5 seconds the signal turned green. Then at the next signal the car horned 3 times at me when I turned. Not sure how good their business is, they definitely need better courtesy vehicle drivers.
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June 2023 by kevin liu
I had a very bad experience here, I reserved a car three months ago, paid a deposit, yesterday I received the news of the car arrived, the salesman informed me in the morning and quoted me a price, because the interest issue exceeded my budget, and regrettably told the salesman my situation, the salesman expressed understanding and said to return my deposit, after an hour or two or so the salesman called me back, and said to help me to fight to achieve close to my budget price, we discussed back and forth like this. We discussed back and forth in this way, during which I asked several bank interest issues, so back and forth to the afternoon the salesperson gave me the final offer, decision is very disappointing, because we are discussing whether to keep the car, during which he did not get my final decision and went to sell it to someone else (the car is my reservation), the manager’s decision is very disappointing, because we are discussing whether to keep the car, during which he did not get my final decision and went to sell it to someone else (the car is my reservation), this practice is extremely unprofessional, not in line with the Cadillac brand quality.The manager said he would find me another same car, after that I was informed that the other same car would cost me 16k more, it is really incomprehensible, too disappointing not to give me any solution, the manager did too irresponsible.
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June 2023 by Igor Sluzhevsky
Dylan Conway, the sales associate that helped me was extremely courteous and eager to help. We went through a build and all the options and in 20 minutes I gave the deposit and was a future and happy owner of the new Caddi Lyriq! Thank you Dylan for a job well done!
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June 2023 by Gurinder Singh
Dylan helped me in buying Cadillac Escalade. He was very friendly in the whole process. He delivered the car at home on time and explained everything. I recommend him anyone whose looking for a great service.
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May 2023 by Kevin Stay
I recently had the pleasure of purchasing a Cadillac XT5 from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase and shipment process incredibly easy and stress-free.From the beginning, the sales team was extremely responsive and helpful in answering all of my questions about the vehicle and the purchase process. They even sent me detailed videos of the car to give me a better idea of its condition and features.Once we had agreed on the purchase price, the Pepe Cadillac team quickly arranged for the vehicle to be shipped to my home in another state. They handled all of the logistics, including finding a reliable and affordable shipping company and coordinating the pickup and delivery of the car.When the car arrived at my doorstep, I was thrilled to find that it was exactly as described, and in pristine condition. It was clear that Pepe Cadillac had taken great care to ensure that the vehicle was properly inspected and prepared for shipment.Overall, I couldn't be happier with my experience with Pepe Cadillac. Their exceptional customer service, attention to detail, and willingness to go above and beyond for their customers truly set them apart from other dealerships. If you're in the market for a high-quality vehicle and want to work with a team that puts your needs first, I highly recommend Pepe Cadillac of White Plains, NY.
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May 2023 by Chelsea Nicholls
I have been buying cars with Luci Fischer for years and I must say that Pepe Cadillac is so lucky to have her. If you are in the market for a Cadillac, you must go see Luci. She is no BS, really works hard to help you out and is truly all about the customer. I have met my fair share of cars salespeople and Luci is one in a million. She is down to earth, and really makes a massive effort to work with you and get you the best deal she can. Thank God for Luci. As long as she is selling cars, I will be loyal to her service! Thank you, Luci!
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May 2023 by Vinny Rage
Literally the best experience I've ever had in buying a car. Everyone in the dealership was aces. I dealt with Luci Fischer who sold the car to me. She was five stars all the way. Knowledgeable about the car, friendly and professional. There was no down time at all with her. I had a question, I got an answer. Whatever needed to be done, she took care of it and took care of it FAST. I was literally blown away. I NEVER felt like I was being tricked into anything which is something I've experienced with other brands' dealerships. Not only do I highly recommend Cadillac but I can't recommend enough that you try to deal with Luci as you will walk away completely satisfied. THANK YOU!!!
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May 2023 by Ali Sahin
Very unpleasant experience. Begged me for a $1k deposit then I had to chase the salesperson. They couldn’t figure out financing for us nor even try to negotiate with banks (with excellent credit). No deal made and 10 days later still have not refunded our deposit!We went to a different dealership and are now driving the new SUV we wanted!
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April 2023 by Alex Mottola
If you are looking for a Cadillac, look no further than Pepe Cadillac - but this is not only about the sales department. The service department is A+ as well. After you pull up with your car, you are met by a greeter who then brings you to your service advisor where you are treated above and beyond what you have ever experienced in a service department. Ron Bald is the service manager that I had the pleasure of dealing with and have to say his whole service department is definitely run like a well-oiled machine.
