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July 2024 by Steven Kress
“We do not have the loaner car you reserved over a week ago but your welcome to still let our service department kill your day”
Wonder if that call was recorded for quality assurance….?
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March 2023 by Anthony Canger
The least you guys could have done is send a letter or something to all your past Infiniti clients to let them know that you are closing the Infiniti dealership. I bought an infinity just before the dealership closed and I received no word of this. I had a service appointment which was canceled. when I went to the dealership, the service manager was bad mouthing infinity as a bad car company that is impossible to work with, so that’s why they said Pepe motor group was dropping infinity. This is beyond bad business. I would recommend to anyone not to buy any vehicle from Pepe motor group if this is how they treat customers. I think there was also some shady business going on as they were trying to clear their inventory of all their infinitis. Based on my experience, I have no trust in them and I can’t even guarantee that the car that I bought from them was actually pre-certified.Pepe motor group is the worst.!!!!!!!!!! Don’t ever consider Pepe motor group for a purchase of Eddy car, or for any service!
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February 2023 by Xhemal Djali
The least you guys could have done is send a letter or something to all your past Infiniti clients to let them know that you are closing the Infiniti dealership. Never shopping with you guys again.
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January 2023 by Nicol Kellerman
Jefferson Almonte delivered an amazing car buying experience and we'll definitely return here for future purchases. He was friendly, knowledgeable and very patient. He even provided us with some extra pointers/helpful hints which were much appreciated.
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November 2022 by Kristin DiGiacomo
As per my previous statement , the response from Ashley Harris avoided everything I stated , this goes to show you how they deflect the actual problem or concern from their customers.The main concern here is how their employees neglected to follow protocols and left a client with a major inconvenience.
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April 2022 by ayaz mulla
Took my car to Mercedes’ for a issue left with a new issue thank you Pepe Mercedes’ service department service manager is incompetent service writers are incompetent and lastly the mechanics….. PEPE AuTO group Needs to Re staff this dealership with better managerial skills.
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June 2021 by Matthew Gilliard
Horrible Dealer. Does not have any respect for clients. Take your money and spend it somewhere that will treat you with some respect.
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September 2020 by Jannette “Badia” Coleman
HENRY SOLIZ and I didn't see eye to eye, however Jim Romer The General Manager stepped in and took care of the problem. Thank you Jim
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June 2020 by andy lee
Excellent staff
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February 2020 by Jonathan
Good people. They always helped me out and gave us top priority attention for everything
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January 2020 by Paris Paige
Loved loved loved their service. Exceptional!!
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October 2019 by Jannette Coleman
HENRY SOLIZ and I didn't see eye to eye, however Jim Romer The General Manager stepped in and took care of the problem. Thank you Jim
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February 2019 by jimmy macagna
Great Company! Exceptional Customer Service!
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February 2019 by Jenna Antonucci
Love Pepe Auto Group! Top notch customer service!
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February 2019 by Natascha Sanchez
Great customer service
